1. J. Lincoln Angell III
75 Mathewson St. B207♦Cranston, Rhode Island 02920♦ (401-390-9230) ♦ j_angell32@yahoo.com
PROFESSIONAL OBJECTIVE
To obtain a full-time Information Technology Specialist, Laborer, Desktop Support Technician, Technical Trainer, Customer
Service, or Helpdesk position with a great company.
HIGHLIGHTS OF QUALIFICATIONS
 Demonstrated strong leadership skills both in a professional and academic environment
 Aptitude for technology and problem solving
 Ability to coordinate events and oversee projects to completion
 Completed courses in Office 2007 at a 4.0 average
 Worked very hard and carefully to succession while handling any types of physical work
WORK EXPERIENCE
COASTAL MOVING GROUP North Kingstown, RI
Officer/Owner/Mover/Driver 01/11 - Present
 Coordinated jobs with clients/ set up times and dates for pickup/drop off
 Advertised & Marketed
 Responsible for navigation, driving and pricing
 Loaded and unloaded furniture, art pieces, cars, trucks and or any other personal belongings from residences, businesses or
storage facilities
 Wrapped & blanketed all items for delivery or storage
CVS Smithfield, RI
CVS CSC Technical Support Representative 07/08 -01/10
 Accurately documented issues and concerns; escalated or walked onsite personnel through issues until a resolution was reached
 Maintained knowledge with accurate and up to date information on current policies, procedures and troubleshooting techniques
 Provided superior customer support by analyzing, diagnosing and resolving problems and requests
 Demonstrated superior verbal, listening and communication skills to provide excellent customer service
Year Up Providence, RI
Technical Instructor 05/07 – 07/08
 Conducted software training courses for program participants, including Microsoft Office applications, Hardware/PC repair
 Led train-the-trainer sessions for teaching staff in both software applications and training methodology
 Trained students in Corporate professionalism
 Tutored students one on one to optimize their technical knowledge and professional skills
 Maintained technical issues on site for forty-six computers, two servers, four printers, one all in one fax machine/scanner/copier,
one fax machine, 14 phones
 Responsible for all networking equipment such as installation of Ethernet cables and jacks, switches, routers, firewalls and VOIP.
 Lead projects to upgrade the tech related portions of Year Up’s facility; technical portion of the alumni area and organizing trips
to the regional Microsoft Headquarters for our students to gain up to date technical knowledge
 Coordinated multiple events such as luncheons, Microsoft Trips, Team Building and Recreational Events for the students and
Staff
CVS Lincoln, RI
Store Support Technical Analyst Adecco 07/06 – 05/07
 Directed technicians on CVS’s Albertsons Acquisition conversion procedures over the phone
 Updated store servers with new software
 Worked together with store managers in the field and their employees to make sure each store was successfully converted
 Updated database, kept physical records, ran daily reports and instructed team on all the project stores progression
 Established communication with CVS headquarters and each store
GTECH W. Greenwich, RI
Desktop Support Technician Apprentice 01/06 - 07/06
 Assisted clients and GTECH employees with technical problems and documented all outcomes
 Maintained technical queues in the HR Department as well as on the Executive Level resulting in reduced incident lifetime
 Completed Excel, Visio and Inventory projects assigned to update computer hardware location informational sector

2. RI NATIONAL GUARD N. Kingstown, RI
Petroleum Supply Specialist 01/00-01/06 –08/10-08/11
 Transported jet fuel and highly toxic chemicals from base to base and temporary airfields
 Provided security & supplies for military vehicles and aircraft / kept a daily log of fuel consumption
 Provided security in preparation for hostile events within the base & on the outside in the event of an attack
 Completed training in survival, tactical maneuvers, first aid, hand to hand combat, land navigation and advanced weaponry
EDUCATION
YEAR UP Providence, RI
Graduate: Desktop & Helpdesk Support 08/05 - 07/06
 Completed one-year intensive technical and professional skills training program
 Finished college level Technical and Business Communications classes over six-month classroom training phase
 Adapted Windows XP knowledge to troubleshoot computers based on feedback and grades from Year Up instructors
 Coordinated and executed short presentations for Year Up
CCRI Warwick, RI
Major: Information Technology Support Specialist {3.97 GPA} 06/07 – 12/09
Providence College Providence, RI
Major: Liberal Arts Leadership Studies {4.0 GPA} 05/08 – 12/08
ADDITIONAL TRAINING & AWARDS
 U.S. Army Soldier in the Field Award 03/01/01
 U.S. Army Basic Training Certification
 U.S Army Quartermaster School Diploma
 U.S. Army Certification of Affiliation 03/15/01
 U.S Army Honorable Discharge RE-1 09/01/12
 Year Up: Strive to learn Award (employee award)
 Completed Updated Microsoft Office Training @ a 4.0 level
 Special Olympics Volunteer / Partner Sports Training