1. AKASH PAUL
L1 & LFP Certified ~ ITIL (SO) ~ ETCP-IP ~ Lean Six Sigma (Yellow Belt)
Contact: +91 7838363232 ~ E-Mail: akash.new@gmail.com / akash.paul@ericsson.com
SENIOR PROFESSIONAL
Telecom Operations & Management~Line Management ~ Charging & Billing ~ MS Presales Operations ~
Service Delivery Management
Enterprising leader & planner with a strong record of contributions in streamlining operations,
invigorating businesses, heightening productivity and improving systems & procedures
Profile Snapshot
A result-oriented professional offering nearly 11 years of a successful career with diverse roles distinguished by commended
performance in spearheading telecom operations delivery, line management, intelligent network, charging & billing &
pre-sales activities, performance report analysis, continual service improvement through lean six sigma. Proven track
record of excellence in overseeing operations management in CbiO (Convergent Charging and Billing) and intelligent
network & pre-sales activities like RFI & RFP response, effort estimation and Costing activities end to end. Certified Ericsson
BUGS (Business Unit Global Services) Assessor and L1 (PDI 9
th
House) certified. Skilled in conducting due diligence with
respect to Convergent Charging and Billing (CbiO), Intelligent Network,Core, Access, Optical Fiber Transmission, Wi-Fi, Microwave
Transmission, Radio Network (RAN).
Expert in managing CMMI Level 3 artifacts for CBiO, stakeholders & capacity management, performance report analysis
in operations domain both onsite and offshore setup; overseeing the charging system (Intelligent Network CS5.0) & Billing
(BSCS IXR2). Excellence in planning, directing, managing and overseeing the service delivery, process, metrics and
operations. Holds the credit of success in strategizing, planning and setting up work centers & teams. Proficient in handling
solution, effort estimation, costing, risk register, assumption document. A strategists & implementer with excellent team
management skills thereby ensuring the execution of operational projects within time, cost & budgetary parameters.
ORGANISATIONAL EXPERIENCE
Ericsson Global India Limited, Location Since Jun’11
Growth Path:
Jun’11 - Apr’13 Line Manager - CA Manager (Charging & Billing in One)
Since May’13
Assignments Handled:
• CA Manager Umobile, Malaysia and Telstra WME, Australia CbiO (Convergent Billing and Charging).
• Charging System as Team Lead (Customer: Bharti India & UMobile Malaysia)

2. Key Result Areas: (CA-Manage Umobile & Telstra) (Apr, 2013 to till date)
• Leading the Umobile Charging System 5.0, Billing System BSCS IXR2, CSGi Interconnect, Ericsson EMM & EMA.
• Line management for a team of 40. Resource hiring, Competence development of team, Growth planning, Motivating and
implementation of efficient ways of working.
• Managing CBiO 2.2 for Telstra WME and SOA for Umobile Malaysia.
• Managing Postpaid Bill Run, Rate plan configuration, Rating, Interconnect billing and Roaming activities for Umobile.
• Managing SDP, CCN, AIR, CRS, Voucher Server and Oracle Database for Charging System 5.0.
• CMMI 3.0 spoc for 2
nd
Level Assurance for CBiO, Managing recruitment for all CBiO teams.
• Driving automation activities in 2
nd
Level operations and continual service improvement using Lean Six Sigma.
• Ensuring high billability of resources and managing time booking for the team.
• Doing change management for planned Application software changes on Ericsson Charging System 5.0, Ericsson BSCS IXR2
and TCS SOA.
• Involved in Incident management and problem management of issues/incidents in CBiO.
• Managing Stake holders, ensuring KPI achievement, performance management, bringing additional sales through Lead and
add on sales.
Key Result Areas: (Team Lead Bharti Airtel) (June 2011 to Apr, 2013)
• Leading aTeam of 18 engineers, Senior Engineers for Bharti West Managed Services contract as 2
nd
Level Assurance
Charging System (IN)Team lead.
• Worked on SDP, AIR and CCN.
• Stake holder management, KPI management, Problem Management, Incident Management (2
nd
LA).
• Driving Automation, CMMI artifact management, Lean Six sigma improvements.
Highlights:
• Received the ‘President Award’ & ‘Ace Award’ for high performance in Umobile & Bharti MS contract
• Played an important role in bringing stability to Ericsson India GNOC's first Managed Service CBIO Project (Umobile Malaysia)
and received appreciation from Ericsson GNOC Head, MSCOO
• Appreciated by Top Management (Umobile) while working as Ericsson GNOC
Representative at customer location (Malaysia)
• Led the Bharti Charging System 2
nd
Level Assurance Team and achieved 300
days without service outage/error, this brought in customer appreciation and
appreciation from GNOC Head
• Completed 3 Efficiency improvement Projects using Lean Six Sigma approach
for Bharti & Umobile
ACADEMIC DETAILS
• MBA (Marketing & Finance) from Sikkim Manipal University in 2008 with 74%
• B.Tech. (Electronics & Communication) from Kurukshetra University,
Kurukshetra in 2004 with 77.18%

3. • Diploma (Mechanical) from Central Polytechnic, Chandigarh in 2001 with 76%
CERTIFICATIONS
• L1 Certification from PDI - Ninth House- US based consulting firm
• Leadership for Professional Certification (LFP)
• ITIL Foundation & ITIL Intermediate in Service Operations
• Lean Six Sigma Yellow Belt Professional
• ETCP IP
PERSONAL DETAILS
Date of Birth: 04 Oct,1983
Languages Known: English & Hindi
Address: Flat- A156, Assotech, Crossing Republik, Ghaziabad-201016
*Pls. refer annexure for previous experience

4. ANNEXURE
PREVIOUS EXPERIENCE
Bharat Sanchar Nigam Limited (BSNL), Chandigarh Dec’06-Jun’11
Junior Telecom Officer (Assistant Manager) - North India Region 8 Circles
Highlights:
• Holds the distinction of handling the ICP (Correction Package) upgrades in SDP 5.4, AIR 4.0, CCN5.6 telecom servers and
patch loading (EP); oversaw the telecom server capacity, links and load balancing configurations for SDP 3.0 & CCN 5.1.
• Monitored the new telecom software applications configurations like MNP, Tariff implementations, integration & testing
Aircel Limited (Corporate Office), New Delhi Jul’06 – Dec’06
Senior Executive - Transmission Planning Pan India
Highlights:
• Managed the transmission media planning for AIRCEL for entire North Region including activities like planning and ordering
new requirements for new Expansion in Aircel Network
• Carried out contract negotiations and involvement in technical Pre-sales activities including the technical validation of the
product requirements
Tata Teleservices Limited, New Delhi Feb’06 - Jul’06
Senior Engineer - Transmission OMC Delhi Circle
Highlights:
• Oversaw the operations and maintenance of SDH transmission network on ECI, FIBCOM & TEJAS network elements
• Played a key role in:
o Provisioning E1’s, DS3 for various services at Delhi & NCR Sites
o Conducting the transmission (SDH & Fiber) outages analysis for network upgrade
o Handling the network implementation & MW/Access/MSC team for integration & modification of bandwidth
HFCL Infotel Limited, Connect (Currently Videocon Limited), Mohali Jul’04 -
Feb’06
SDH Transmission Engineer – OMC Punjab Circle
Highlights:
• Spearheaded the operations and maintenance of SDH transmission network on Marconi & Huawei
• Carried out maintenance and upgradation of NMS & SDH equipment in coordination with vendor including installation,
commissioning and testing of SDH equipment (STM-16, STM-4, STM-1 & Optix 155/622H)