1. Ankita Email:ankita.garg200289@gmail.com
Mob :+917838330900
Objective:
Looking for a career with a company having a Global vision, which encourages creativity, offers an opportunity for individual
development as a professional and to enhance the horizon of my technical knowledge, personal management skill and ability
to work in a team environment.
Education:
2010.2012 Post Graduate Diploma in Customer Relationship Management
from Symbiosis Centre for Distance Learning, Pune
222222222 B.Tech ( Electrical & Electronics ) from Bharat Institute of technology,
Uttar Pradesh Technical University, MEERUT
Secured Percentage: 72.0%
2006 10+2 from Dewan Public School, Meerut CBSE Board Secured: 79.8 %
2004 10th
from Dewan Public School, Meerut CBSE Board Secured: 84.5 %
Experience: 5.5 Years of Telecom Experience
• Nokia Siemens Networks Pvt Ltd on Pay roll of Ma foi Randstad
July 2010 –Oct 2012
Working as IN/VAS Engg in Telecom Domain.
Ericsson Global India Private Limited
Nov 2012- Till date
Working as BO-IN Senior Engineer in Telecom domain.
Experience Summary:
• Quality experience in Operations & Maintenance of Network in Telecom Industry.
• Good Knowledge in Oracle PL/SQL and UNIX Based Applications.
• Good Knowledge of Prepaid Platform .
• Creating Technical Impact Analysis Documents.
• Effective Communication and Technical Understanding.
• Strong Client handling skills and Leadership skills, assisting a team of 4-5.
• Managing the live Production Environment and Issues.
• Providing 24*7 On Call support to Critical Production Issues.
Key Skills:
• Telecom-IN Industry Skills: GSM, SS7 (Signaling System#7), Charge
@Once,CCN,SDP,MINSAT,VS.,ECMS
• Platforms: UNIX /LINUX ,SQL
• Database: Oracle 11g Certified( SLQ Fundamentals I)
• Tools: Putty ,FileZilla, PC Anywhere, Remedy, Citrix
• Certifications : ITIL foundation and CBIO.
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2. Ankita Email:ankita.garg200289@gmail.com
Mob :+917838330900
1. Projects Undertaken at Ericsson India Ltd :
Job Summary:
• Currently involved in providing Technical support to Bharti Airtel related to the MINSAT, SDP,
CCN (SCP) and Account Information & Refill Server. (PREPAID BILLLING MECHANISM) and
maintaining Intelligent Network (IN) configuration for Bharti Airtel Project as a part of GSDC
GNOC Team.
• Monitoring, troubleshooting and administration of IN related products/Nodes (CCN, SDP,
MINSAT, VS,IVR).
• Troubleshooting include Sun Solaris OS, LINUX IN Nodes.
• Handling critical, major and minor issues arising in the Ericsson Prepaid systems for Bharti North
Region and providing solutions within SLA.
• Handle emergencies and if required coordinate with Emergency support, investigate faults/cause
related to system/network problems and handle the tasks creating innovative and logical solutions
to solve complex problems.
• Interface with Marketing & Revenue Assurance teams for IN product configurations, UAT
proceedings, solve complex issues reported by the same and also perform reconciliation activities
along with Revenue Assurance/ Finance Teams for Fraud Management.
• Working on regular customer complaints and requests (call disputes, Recharge related problems,
wrong charging etc) with in the agreed SLAs.
• Providing Root cause analysis (RCA) of the problems.
Selection of Assignments
Ongoing Assignment: Operation and Maintenance of all IN nodes (North Region) for Bharti Network.
Role: Engineer-2nd level assurance
Following activities were carried out in this project.
• Manage day to day Maintenance of all IN nodes under GNOC
• Manage the Provisioning of IN.
• Ensure the Performance management of IN nodes.
• Ensure the timely backups of IN nodes.
• Coordinate with circle team and other party like core team, Hardware support team, customer
technical team for efficient implementation of service request and complaint handling.
• Coordination with other GNOC counterpart for solving issues raised by circle
• Problem escalation timely to the next level by raising CSR and follow up the same to maintain the
SLA.
• Performing Acceptance test of upcoming IN nodes.
2. Projects Undertaken at Nokia Siemens Networks Pvt Ltd:
2.1 Zain MTC Ltd. - KSA July 2010 – Till Date
Responsibilities:
• Unix Scripting upto L-2 for Sun Server for CPU Utilization, Memory Utilization, and Disk Utilization,Filesystem through
script..
• Write Unix script as per customer requirement.
• Build and maintain SQL scripts, and complex queries for data analysis and extraction.
• Daily health checks perform for all IN and VAS Nodes.
• Recreation and Provisioning of Subscribers on SAAM (VAS Node) and IN nodes .
• Subscriber’s reconciliation periodic on IN.
• Batch Execution on Unix System for solving all voucher problems, customer care problems related to subscriber status
changes, Balance transfer.
• Troubleshooting SMS complaints.
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3. Ankita Email:ankita.garg200289@gmail.com
Mob :+917838330900
• Debugging and analysis for charging related complaints with proper testing.
• Troubleshooting for alarms, faults in IN Nodes and troubleshooting customer related complaints (charging,VAS services
etc.)
• Co-ordination with NSS Core, RAN, IPBB, IT, CARE Team to resolve the network related issues.
• Analysis of Daily Incident Report
• Recommend timely actions and solutions to customer service requests.
Significant Achievements:
• Appreciation from the managers for quickly gaining the application knowledge.
• Given responsibility to handle assignments and managing the team.
Trainings & Projects :
• One Week Training in Nokia Siemens Networks; Noida, on GSM System.
• 2 Weeks workshop on ECMS for implementing in Bharti Pan India .
• 2 months Training at Transmitter of Radar in Bharat Electronics Limited (BEL), Ghaziabad where the
design and Testing of Radar were studied.
• B.Tech Project: Implementation of Automatic Toll Tax using AT89C52 Micro controller.
Personal Details:
Father's Name : Late Mr. L.M. Garg
Date of Birth : 20-02-1989
Sex : Female
Nationality : Indian
Marital Status : Single
Languages Known : English, Hindi
Email-address : ankita.garg200289@gmail.com ,smartaanki200289@gmail.com
Address : T-1002, Amarpali Zodiac Sector- 120, NOIDA- 201301, India
Phone : +917838330900
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