Kishore Kumar has IT support experience installing and configuring operating systems and software. He has experience in desktop support, basic networking, Linux, Windows, and networking. He currently works as an IMS Support Engineer where his responsibilities include desktop support, Windows configuration, Active Directory management, providing remote computer support, and basic Linux and network support.

1. KISHORE KUMAR.C
kishorec14@gmail.com
+91-97874 54412
SUMMARY
• IT support with multiple systems in a current company.
• Installing and configuring OS and software’s.
• Experience in Basic Networking
• Experience in Desktop Support
QUALIFICATION
• B.E (CSE) - KTVR Knowledge Park for Engineering and Technology, Coimbatore - 2013
• Diploma (CSE) - N.P.A Centenary Polytechnic College, Kotagiri - 2010
CERTIFICATE COURSE
• RIMS (Remote Infrastructure Management Services)
• Linux, Windows, Networking
PROFESSIONAL EXPERIENCE
Virtual Tech Gurus India Private Limited AUG 2015 – Till date
IMS SUPPORT Engineer
Responsibilities:
Desktop Support & Windows
• Installing, Configuring and Troubleshoot hardware and software issues
• Involve in TCP/IP Configuration
• Troubleshooting as well as fixing problems with multiple systems, programs, operating systems
• Active Directory (setting up new users, removing users, editing users, password resets)
• Provide phone support and remote computer support to employees (TeamViewer)
• Support employees as needed by ticket system. (Redmine)
• Support employees and create and maintain tickets to document support history and monitor
ticket status (Redmine)
• Setup and troubleshoot VOIP phones and support them (Cisco)
• Configure X-Lite softphone in Mobile device and Laptops
• Responsible for creating user access in Synology and Iomega Storage
• Responsible for IP configuration and assignment, within the LAN for network printer

2. • Responsible for WAN configuration
• Responsible for configuring each user’s mailbox for Microsoft Outlook
Linux Support
• Transfer Files from Linux to Windows and Vice Versa using SSH PuTTY and PowerShell and
Command Prompt
• Experience in Installing and Configuring Webservers
• Basic Knowledge in Chef (Chef Automation tool -Install and configure chef server, chef
workstation and chef client)
• Configure CCTV in Open Source.
Technical Skills
• Microsoft Technologies: Win7, 8 & 10, ADS, DNS, DHCP, IIS MS Outlook and MS Office Suite.
• Linux: RedHat 6 & 7, CentOS
PERSIONAL PROFILE
Fathers Name: K.M. Chandran
Address : No. 8/12, Kadakodu Village,
Kanneri Mukku Post,
Kotagiri,
The Nilgiris – 643217
[Kishore Kumar]