1. Curriculum Vitae of Akani Maluleke
PersonalDetails
First Name : Akani
Last Name : Maluleke
Maiden Name : Darleen
Date of Birth : 1988-10-13
South African Citizen : Yes
Language(s) : English, Tshivenda, Xitsonga, Tswana, Zulu, Xhosa
Race : African
Gender : Female
Email Address : Akimaluleke@webmail.co.za
Cell : 0844260885/0782282040
Drivers Licence : Learners
Residential Address : 16 bunker Street
Fleurhof
Roodepoort
1709
Education Details
Qualification : B com Economics
University / Institution : University of South Africa
Country : South Africa
Commencement Date : 2015
Description of qualification : B com Economics in progress
Qualification : Diploma in Banking
University / Institution : University of Johannesburg (UJ previously RAU)
Country : South Africa
Date of completion : 2011
Description of qualification : Diploma in Banking
Major Subjects : Economics: Business Law: Financial Accounting: Quantitative Techniques:
Management
High School Education : Grade 12
University / Institution : SASA Combined Independent School
Country : South Africa
Date of completion : 2007
Description of qualification : Grade 12
ProfessionalExperience Details
1. Work Details
Job Title : Call centre Agent (Inbound)
Company : Medscheme Holdings (pty) Ltd
Work Description and key responsibilities:
2. - To resolve medical aid queries of members and other stakeholders through a call centre environment
- Handle telephone queries within standards and service level agreements
- correctly route all escalated calls to correct departments
- Accurately capture data
- Professionally handle all client communications
- Meet delivery objectives through working with other team members within and linked to the
department / project
- Resolve operational performance variations and problems and escalate unresolved issues to
higher levels
- Ensure delivery targets/objectives are met and operate in a supportive manner to achieve
successful delivery
- Assist in other departments when the need arise
- Professionally register hospital authorizations
- Professionally register Chronic medication for Members
Knowledge:
- Knowledge of scheme rules and contractual negotiations
- Knowledge and application of processes and procedures
- Knowledge and application of relevant legislation
Skill:
- Demonstrates Customer Focus
- Demonstrates Creativity
- Conflict Management
- Computer Technology Skills
- Communication Skills
- Business Writing Skills
- Relevant systems knowledge and application
- Financial skills
- Attention to Accuracy and Detail
- Problem Solving
- Customer Focus
- Numerical Ability
2. Work Details
Job Title : ExamDepartment Administrator
Company : University of South Africa (UNISA)
Work Description and key responsibilities:
- General: Leadership and Management ; Support the administration of the board assessment and
Examination Body Regulatory exam process; Report regularly to the examination coordinators on the
examination departments activities; Support the day-to-day administration of the Professional board
assessments as well as the Examination Body Regulatory exams; Provide administrative and strategic
support to exam coordinators; Perform such tasks as may be delegated by the exam coordinators and
Education and Examination Manager.
3. - Financial Administration; Support the administration of the departmental resources, within approved
guidelines and with appropriate oversight, to ensure fiscal responsibility and achievement of
departmental objectives.
- People and Performance; Support and ensure that employees have a shared understanding of the
Professional Body and departmental vision, strategy and business plan.
- Stakeholder Management and Public Relations; Ensure that Examination Body exam process are
presented in a manner that enhances its world class value amongst various stakeholders.
References
1. Reference Name : Lana Curtis (Supervisor at Medscheme (Pty) Ltd
Reference cell Number : 0117588573
2. Reference Name : Prashaan Kasil (Supervisor at Medscheme (Pty) Ltd
Reference cell Number : 0732734032
3. Reference Name : Charmaine Josephs (Supervisor at Medscheme (Pty) Ltd
Reference Tel Number : 011 671 2564
