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1. COMMUNICATION SKILLS

2. WHAT IS COMMUNICATION
 Communication is all about experiencing the
following:
Hearing Smell
Taste Seeing Touch

3.  Communication skill is the ability to use
language and express information.
 Effective communication skills are a critical
element in your career and personal lives.

4. COMMUNICATION SKILL – WHAT IT CAN DO
FOR YOU AND HOW CAN IT HELP YOU.
To change
behavior
To get action
To ensure
understanding
To persuade
To get and give
information

5. THE MOST COMMON WAYS TO
COMMUNICATE ARE:
Speaking.
Writing.
Visual
Image.
Body
Language.

6. DIFFERENT TYPES OF COMMUNICATION
THAT ARE SEEN:
On the basis of
organization relationship
Formal
Informal
On the basis of Flow
Vertical
Crosswise/Diagonal
Horizontal
On the basis of
Expression
Oral
Written
Gesture

7. SEMANTIC BARRIERS OF COMMUNICATION.
Symbols
with
different
meaning

8. ORGANIZATIONAL BARRIERS
Organizational
policy, rules &
regulation

9. COMPONENTS INVOLVED IN
COMMUNICATION.
• the words we choose
Verbal
Messages
• how we say the words
Para-verbal
Messages
• our body language
Nonverbal
Messages

10. THESE THREE COMPONENTS ARE USED TO:
Send Clear &
Concise
Messages
Receive and
Correctly
Understand
Messages
Sent to Us.

11. COMPONENTS OF GOOD AND EFFECTIVE
COMMUNICATION.
Adequacy
Clarity
Integrity Timing

12. TIPS TO GOOD COMMUNICATION SKILLS
Body
awareness
Maintain eye
contact with
the
audience
Gestures
and
expressions
Convey
one's
thoughts
Practice
effective
communicati
on skills

13. EFFECTIVE COMMUNICATION
It is two way.
It involves active listening.
It reflects the accountability of speaker and listener.
It utilizes feedback.
It is free of stress.
It is clear.