AinaCom customer portal design contest - Xperience. Applicant information package.​

1. AINACOM CUSTOMER PORTAL DESIGN
CONTEST
Applicant information package

2. Mobile servicesUnified communication
Data connections and
security
IT and Cloud services Professional services
Video Conferencing
Telecommuting
Virtual meeting
Mobile work solutions
Customer service
• Contact Center solutions
• Switchboard operator outsourcing
• Premium-rate numbers
Aina Mobile Subscriptions
• AinaEurope
• AinaItämeri
• MultiSIM
Aina Mobile Broadband
Aina Mobile PBX
• Switchboard operator
• Analyzing
• Call recording
• Callback
Aina Leased Line for PBX
Accessories
• Headsets
• Conference room phones
Aina Company Network
• Data Connection
• Mobile Company Network
• 3G Failover
Aina LAN services
• WiFi
• LAN
Aina Network Security
• Firewall
• Content filtering
• VPN
Aina Email and Calendar
• Exchange
• Email filtering and routing
Aina Hosting services
• Virtual- or physical server
• Monitoring
Aina Office
• Microsoft Office 365
• ICT-support services
• Device Management
• Internet Domain Hosting
Microsoft Lync 2013
Aina Document Storage
• Backup solutions
• Storage Capacity
Aina Message Center
• Message Center Basic
• Message Center Pro
Aina Information Security
• F-Secure PSB
• F-Secure PSE
• F-Secure Freedome
Training services
AINACOM PRODUCT PORTFOLIO
From following pages you will find three selected
examples of our products. ->

3. AINA MOBILE SUBSCRIPTIONS
• Aina mobile subscriptions are designed for modern business needs. We can deliver anything
from single subscription up to an unified communication solution consisting thousands individual
subscriptions.
• Aina mobile subscriptions can utilize both Sonera or DNA mobile networks in Finland.
• Our customers can buy new mobile subscriptions from the customer portal or manage they
existing subscriptions features.
• Aina mobile subscription service features include:
• Phone number
• Mobile data
• User information
(first name, family name)
Basic information (mandatory)
• Answering machine
• Call barring
Optional services
• Call agent feature
• Outgoing number option
• Microsoft Lync services
Optional unified
communication services

4. MICROSOFT LYNC 2013
• Microsoft Lync 2013 gives you instant messaging (IM), audio and video calls, online meetings, availability
(presence) information, and sharing capabilities all from one, easy-to-use program.
• AinaCom has incorporated mobile services and Microsoft Lync into seamless solution that offers your employees
the ability to make calls from their PC regardless of the call destination.
• AinaCom solutions also offers all the necessary call center features including the mobile presence information of
employees. This give the switch operator an easy and up to date view of the company resources.
• Our customers can buy Lync services from the customer portal or manage their existing services.
• Microsoft Lync 2013 features include:
• User information (first name, family name)
• Feature Set
 Standard
 Enterprise
• Call Features
 Lync-calls
 Lync- and telephone calls
Basic information (mandatory)
• Call agent feature
• Outgoing number option
(available if telephone feature is in use)
Optional unified communication services

5. CALL GROUP (RESPONSE GROUP)
• AinaCom offers contact center services which enable companies to serve their customers in multichannel enviroment. Our
solutions offer transparent visibility via reporting and easy contact center call flow management.
• Call groups is a way to manage call flows destined to a department for example customer service or sales. Invidual
department employees can join call groups as agents. Call group settings manage how the inbound calls are distributed to the
group agents.
• Customer portal has an important role in visualizing the call group logic to our customers. From the portal they can manage
their existing call group settings, add- or remove agents and create new call groups.
• Call groups include the following settings:
• Call group telephone number
• Call group name
• Agents
• Call distribution method
 Simultaneous call distribution
 Linear call distribution
• Call group service hours
• Call group greeting- or busy message
• Call group overflow destination
Basic information (mandatory)
• Greeting message management
 Message uploading service
 Message recording directly to service
platform
 Text to speech automation
Call group optional settings