TAC Engineer Palo Alto Firewalls

1. Aijaz Manhas
Ph:+919606234611 ,9419411499
Email: aijaz366@gmail.com
-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Top-performing, adaptable IT professional with strong experience in Networking : Provides secure,
technical IT solutions that enhance customer satisfaction and drive business growth
--------------------------------------------------------------------------------------------------------------------------------------------------
Certifications.
 PaloAlto Networks Certified Security Engineer.
 AWS Solution Architect Certified.
 Cisco Certified Networking Associate (#CISCO13414652).
 ITIL Certified (#GR750525694AM).
Education
 M.Tech (Computer Science Engineering): Passed with Distinction.
 B.Tech (Computer Science Engineering): Passed with Distinction.
Technical Expertise
 Good Knowledge of Algorithm Designing and Analysis.
 CCNP (R&S) trained.
 In depth Knowledge of TCP/IP,DNS,DHCP,ARP,HTTP.SNMP and monitoring tools.
 Good knowledge of ACL,NAT,PAT,VPN,IPSec, Network Security
Workshops
 DBMS WORKSHOP: Two weeks workshop on DBMS conducted by IIT Bombay.
 CRIME AND FORENSIC TOOLS: 1 week Workshop by NITTR Chandigarh.
 ANDROID MALWARE DEVELOPMENT: 2 Days at Phantom Technologies, Bangalore
Professional Experience
Company: IOPEX Technologies (04-July- 2019- Present)
Designation: Senior Systems Engineer
Roles and Responsibilities:
 Working as a TAC Engineer for Palo Alto networks, supporting global customer.Handling exploits,
vulnerabilities, and attack detection signatures
 IT Support relating to issues with the customers’ firewall implementation and configuration.
 Handling P1, P2 Tickets of incident management, update customer, follow up with vendor/partners.
 Speak with escalated customers to ensure issues are resolved and the customers are satisfied.
 To attend trouble tickets created by client and solve within the given deadline.
 Timely and quick resolution to customers via Email, Phone or Zoom meeting deadlines and TAT without
compromising quality norms and adhering to SLA.
 Troubleshooting VPN issues (Site to Site Tunnels, Remote Access VPN tunnel, Global Protect)
 Direct the customer experience for device failures—quickly identify defective parts and utilize strategic
solutions to drive.
 Knowledge on ITIL frame work, providing solution of Customer Tickets on network devices (Incident,
Change Request, Service Request. Problem ticket
 Work with clients and consulting project leaders to gain understanding of project goals, expectations,

2. and challenges
 Understand necessary client business requirements for configuring, testing, and documenting network
solutions
Company: Dimension Data (25-Sep- 2017- 30-June-2019)
Designation: Network Engineer
Roles and Responsibilities:
 Escalation contact for L1 team- Field questions from technicians on the floor and assisting with
resolutions..
 Handling exploits, vulnerabilities, and attack detection signatures
 Handling TCP/IP network and/or HTTP traffic debugging with wireshark
 Speak with escalated customers to ensure issues are resolved and the customers are satisfied.
 To attend trouble tickets created by client and solve within the given deadline.
 Direct the customer experience for device failures—quickly identify defective parts and utilize strategic
solutions to drive.
 Knowledge on ITIL frame work, providing solution of Customer Tickets on network devices (Incident,
Change Request, Service Request. Problem ticket
 Work with clients and consulting project leaders to gain understanding of project goals, expectations,
and challenges
 Understand necessary client business requirements for configuring, testing, and documenting network
solutions
 Consistently report progress on execution of assigned tasks in accordance with quality and time
Company: IT Support Desk (01-Mar- 2017 to 31-Aug-2017)
Designation: Network Engineer
Roles and Responsibilities:
 Troubleshooting, configuration of managed services like router, switch, VPN, MPLS links
 Quickly responding, analyzing and rectifying the issues according to the SLA (Service level agreement).
 Actively involved in the Service delivery by handling different types of problem related to LAN/ Server
issues on daily basis.
 Maintaining the network infrastructure, installation, migration and configuration of network client
workstations
 Co–ordinate with team of engineers posted locally as well as at remote location for link related
problems.
 Providing Technical Support to Field engineer for Cisco Router, ISDN, PSTN & Modems etc
 Coordinating and follow up with ISP providers and vendors on the issues until the restoration of the
incident.
Company: Satya Group. (01-April -2015 to 11-Feb-2017)
Designation: Senior Network Engineer.
Roles and Responsibilities:
 Incident Management: Resolve single- and cross technology incidents independently.
 Work with team members to resolve unusually complex or cross technology incidents.
 Training customers, partners and team members on cloud security, web application security and
defense strategies.
 Work as a member of a cross-functional project team contributing to the technology-based solutions and
consult on concept feasibility.
 Identify current and potential web application security risks and develop monitoring and mitigating

3. content to address those areas.
 Established remote support for UTM small to high end products— provided fixes for network issues.
 Escalation contact for L1 team- Field questions from technicians on the floor and assisting with
resolutions.
 Speak with escalated customers to ensure issues are resolved and the customers are satisfied.
 Use methods of effective communication with technicians to make sure the leadership vision of Support
is communicated throughout the entire department.
 Providing network solutions to the customers, coordinating with sales team and the customers’ accounts
team to facilitate business sales.
 Direct the customer experience for device failures—quickly identify defective parts and utilize strategic
solutions to drive the right options that maintain profitability and market reach.
 Replicate faulty behavior of the devices in the lab and working with engineer to arrange a hotfix.
 Work flexible hours to accommodate varying needs of the business.
Company: Satya Group (04-Sep- 2012 to 10-Sep-2013)
Designation: Network Administrator
Roles and Responsibilities:
 Established remote support for small to high end networking products— provided fixes for network
issues.
 Support Field questions from technicians on the floor and assisting with resolutions.
 Speak with escalated customers to ensure issues are resolved and the customers are satisfied.
 Use methods of effective communication with technicians to make sure the leadership vision of Support
is communicated throughout the entire department.
 Providing network solutions to the customers, coordinating with sales team and the customers’ accounts
team to facilitate business sales.
 Direct the customer experience for device failures—quickly identify defective parts and utilize strategic
solutions to drive the right options that maintain profitability and market reach.
 Replicate faulty behavior of the devices in the lab and working with engineer to arrange a hotfix.
 Work flexible hours to accommodate varying needs of the business
−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−−
−−−−−−−−−−−−−−
Declaration: I hereby declare that the above-mentioned particulars are true to the best of my knowledge
and belief.
Place: (Bangalore)
Aijaz ul Haq Rajput Manhas