1. Shasank Kumar Jain
PROFILE:
Aprofessionally educatedtechnology professional with 6.5 yearsof experience in managing complex, high visibility, strategic
and enterprise-wide IT infrastructure services. Executive expertise in Infrastructure project management methodologies,
Enterprise Data Center operations, Relocation, Migration, Security and Onsite/Offshore project delivery operations. Well
verse with change management, incidence management, problem management and vendor management. Ability to analyze
the business needs and deliver on time & infrastructure required accomplishing the objectives.
Proven talent in improved project efficiencies through centralized services and by implementing standardization. Often
involved in co-ordination of large number of groups with varying skills at multiple locations to accomplish tasks and goals.
Area of Expertise:
 Experience in Data Center Operations, Support & Maintenance
 Expertise in Datacenter Move / Migration / Relocation (Lift & Shift, Swing Move, Logical Move)
 Comprehensive knowledge on IT devices & infrastructure like:- Servers,Routers, Firewall, Desktops, Printers,
cabling & cabling testing using fluke tester
 Strong knowledge on networking protocols HTTP, TCP/IP,DHCP,VLAN,NAT’ing etc.
 Sound knowledge of Advance Malware detection tool like Symantec Endpoint protection & McAfee
 Experience in Problem / Incidence / Change Management
 Experience in Enhancing & proposing Security measures
 Experience in Implementing new security standards/solutions across IT infrastructure as per Corporate mandate to
mitigate security vulnerabilities
 Strong ActiveX troubleshooting skills
 Good experience in Strategic Planning, Leadership and People Management including Mentorship, Training and
Development
 Experience in Vendor Management
Customer Experience Summary
Customer Assurance Services Unit
Organization Tata Consultancy Services, Ltd.
Location Bhubaneshwar, Odisha, India
Period May 2016 to Current
Role Infrastructure Support Lead
Description
 Implementing new security standards/ solutions across ASU IT machines as per
Corporate mandate to mitigate security vulnerabilities.
 +91 7504841661/7205314639
 shasank.jain@tcs.com

2.  Capacity planning & proposing required Infrastructure as per future requirement.
 Single point of Contact for any technical issues within the ASU unit & collaborating
with Business, Administration, DCH office & Technology team to ensure that
proposed design in Infrastructure setup addresses current & new projects needs, along
with Finance approvals & Offshore Development Center allocations.
 Hosts daily & weekly status meeting with Senior Management, Business &
technology teams for smooth execution of new projects @ Bhubaneshwar.
 Representing IT infrastructure team as a single point of contact to external vendors &
ensuring quick delivery of services within agreed SLA.
 Work with logical team for during implementation cycle & help to install the required
softwares & solutions.
 Good Knowledge on network cabling including Copper, Fiber & its types.
 Good working knowledge of ITIL principles & its implementation.
 Excellent troubleshooting skills on IT devices & infrastructure like:- Servers,
Routers, Firewall, Desktops, Printers, cabling & cabling testing using fluke tester.
 Also have provided & groomed many team members in order to suit our working
environment.
 Also have suggested & implemented many solutions for team in-order to provide a
flawless delivery support to client along with early response within SLA.
 Supported & worked with many teams in collaboration for resolving the issues.
 Good knowledge on networking protocols, TCP/IP, DHCP, VLAN, NAT’ing.
Tools GHD, IPMS, MS Office, GPS, Centremind, Bluecoat Console
Customer Goldman Sachs Hong Kong Asia LLC, Ltd.
Organization Tata Consultancy Services Hong Kong, Ltd.
Location Hong Kong
Period Apr 2015 to Apr 2016
Role Data-center Technical support Engineer
Description
 Responsible for managing large scale, high risk, high visibility (Production support
IT projects) and new business requirement from Initiation to Delivery.
 Optimized data center consolidation by employing various migration strategies; such
as virtualization, seedswing migration, fork-lift migration and server
consolidation.
 Supporting critical CR implementation activities involving game planning,
communication planning, status reporting & co-ordination.
 Handling various migration activities involving architecture review, capacity
planning, work scheduling, implementation planning & execution, post
implementation planning & execution (Cut-over & normalization).
 Representing IT infrastructure team as a single point of contact to external vendors,
business clients & responding to their needs.

3.  Ensuring all changes within or affecting the Data Center space comply with the
change management process & effectively evaluating any potential impact & risks to
DC operations from proposed changes to production & development systems.
 Troubleshooting network devices, Replacing faulty modules, cabling, cable testing
using Fluke tester.
 24 X 7 support to client DC on an Oncall basis.
 Maintaining monthly inventory of devices in DC & also in stock room.
 Maintaining cable inventory, Tape inventory & ordering as per requirements.
 Flexibility in moving between DC at different locations at any time of the day.
Tools
OMD, REXS, Centremind, PACT, CMS Application, NMS, SMC, Preparing
Weekly/Monthly reports to clients using MS office, Global Inventory, CaRS, Asset
scanning using Blackberry, Ocean Client, GCM, SRS
Primary
Contribution
 Proactively explored the major system problems by mapping the procedures and
initiated active solution seeking exercise to minimize the wastage of time and
resources.
 Played a pivotal role in the success of critical RDC migration with zero error in
implementation and met the close time line shared by business.
 Managed successfully in delivering project like SRP build out in closed time line,
which involved capacity planning, work scheduling, implementation planning and
execution.
 Co-ordinated 5 consecutive Annual Data Center Power Down events with client
that involves more than 2500 devices without any major issues.
Customer Goldman Sachs Japan Holdings, Ltd.
Organization Tata Consultancy Services Japan, Ltd.
Location Tokyo, Japan
Period June 2013 to March 2015
Role Data-center Technical support Engineer
Description
 Responsible for managing large scale, high risk, high visibility (Production support
IT projects) and new business requirement from Initiation to Delivery.
 Optimized data center consolidation by employing various migration strategies; such
as virtualization, seed swing migration, fork-lift migration and server consolidation.
 Supporting critical CR implementation activities involving game planning,
communication planning, status reporting & co-ordination.
 Handling various migration activities involving architecture review, capacity
planning, work scheduling, implementation planning & execution, post
implementation planning & execution (Cut-over & normalization).
 Representing IT infrastructure team as a single point of contact to external vendors,
business clients & responding to their needs.

4.  Ensuring all changes within or affecting the Data Center space comply with the
change management process & effectively evaluating any potential impact & risks to
DC operations from proposed changes to production & development systems.
 Troubleshooting network devices, Replacing faulty modules, cabling, cable testing
using Fluke tester.
 24 X 7 support to client DC on an Oncall basis.
 Maintaining monthly inventory of devices in DC & also in stock room.
 Maintaining cable inventory, Tape inventory & ordering as per requirements.
 Flexibility in moving between DC at different locations at any time of the day.
Tools
OMD, REXS, Centremind, PACT, CMS Application, NMS, SMC, Preparing
Weekly/Monthly reports to clients using MS office, Global Inventory, CaRS, Asset
scanning using Blackberry, Ocean Client, GCM, SRS.
Primary
Contribution
 Played as Team Leader role in complete decommission of 2 nos. datacenter in
Japan.
 Also lead the team in complete setup of 2 nos. new datacenters in Japan from
Scratch till it’s fully operational.
 Appreciated by client for providing faster, reliable service within the ETA
provided.
 Proactively explored the major system problems by mapping the procedures and
initiated active solution seeking exercise to minimize the wastage of time and
resources.
Customer Goldman Sachs (India) Securities Private Limited
Organization Tata Consultancy Services Ltd.
Location Mumbai, India
Period June 2012 to May 2013
Role Data-center & Technical support Engineer
Description
 Receiving servers, OMD, REXS, Maintaining centralized Inventory, Installing
servers in DC, configuring ILO, handing over to logical team for OS build.
 Tape management with maintain inventory, labeling tapes to Monthend, Daily &
exchange pools.
 Troubleshooting network devices, replacing faulty modules, cable testing using Fluke
tester.
 PDU check to avoid excess load in a particular cabinet.
 24 X 7 support to client DC on an Oncall basis.
 Maintaining monthly inventory of devices in DC & also in stock room.
 Maintaining cable inventory, Tape inventory & ordering as per requirements.
 Flexibility in moving between DC at different locations at any time of the day.

5. Skills
OMD, REXS, Centremind, PACT, CMS Application, NMS, SMC, Preparing
Weekly/Monthly reports to clients using MS office, Global Inventory, CaRS, Asset
scanning using Blackberry, Ocean Client.
Customer Internal IT Infrastructure Service & Datacenter Operations @ TCS
Organization Tata Consultancy Services Ltd.
Location Bhubaneshwar, Odisha, India
Period July 2010 to May 2012
Role Resident Engineer
Description
 Working on Global Helpdesk tickets & implementing Change Requests.
 Receiving, Installing & building OS in new servers.
 Single point of contact for Eastern regions for dealing with non-compliance systems
on Antivirus which includes Symantec Endpoint protection & McAfee.
 Providing necessary access levels in Active Directory.
 Basic skills in Firewall configurations, Proxy servers, Routers, Switches &
performing backups using IBM tape libraries.
 Performing troubleshooting in IT devices including Desktops, Servers, Routers,
Firewalls, Telecom Devices & Modems.
Tools
GHD ticketing tools, CR application, ESM, Print management, WSUS, Active Directory,
Proxy servers, Anti-virus servers, DES encryption, Decryption, Data Recovery, Using
Symantec NetBackup for Daily Backups in LTOs, Monthly backup of switches, SCCM,
Creating Virtualization platform using VMware.
Customer ILP- Kolkata Training
Organization Tata Consultancy Services Ltd.
Location Kolkata, India
Period March 2010 to June 2010
Role ILP Trainee
Description ILP Trainee
Skills Have a complete knowledge on .NET, C, C++ & Doctor Scheme
Education Summary
Qualification Subject Percentage/Grade
Bachelor Of Technology Electrical Engineering 7.59
Standard XII / H.S.C. Science 69.89
Senior Secondary School General 77.4

6. Certifications
Title Version Acquired On
Service Management(ITIL) 1.0 13/02/2016
ITIL 2011 WBTs – PM E1 1.0 14/02/2016
Certificate in Digital Banking NA 04/08/2016
Certificate in Energy NA 01/08/2016
Foundation : Java WebServices_Foundation 1.0 30/04/2016
Technical Documentation and Effective Technical Writing 1.0 01/06/2016
Microsoft .NET for Developers: C# for the Visual Basic 6.0 Developer 1.0 02/08/2016
Cross- Culture Sensitization: Japan Curriculum 1.0 13/07/2015
Integrated Quality Management System(IQMS) Curriculum 1.0 25/06/2015
Certificate in Non-banking Financial Companies 1.0 12/10/2014
ITIL V3 Foundation Certification 3.0 20/12/2011
Experience Details
TCS Experience 6 YEAR(S),5 MONTH(S)
Prev. Experience 0 YEAR(S),0 MONTH(S)
Total Experience 6 YEAR(S),5 MONTH(S)
Award Details
Title Category Sub-Category
Received
On
Friend of L&D Beyond Performance Awards Beyond Performance 21/04/2011
Service & Commitment Award Beyond Performance Awards Service Award 2013-2014
Service & Commitment Award Beyond Performance Awards Service Award 2015-2016
TCS Appreciation Certificates Certificate Of Appreciation Goldman Sachs 21/02/2014
TCS Appreciation Certificates Certificate Of Appreciation Nielsen 20/04/2012
TCS Appreciation Certificates Certificate Of Appreciation - 21/02/2012
TCS Appreciation Certificates Certificate Of Appreciation - 09/08/2011
TCS Appreciation Certificates Certificate Of Appreciation - 18/02/2011

7. Passport Details
Passport Number Date of Issue Expiry Date Place of Issue
H3187806 05-May-2009 04-May-2019 Bhubaneswar, INDIA
Visa Details
Visa Type Visa Expiry Date Visa Issue Date
Work Permit(Japan) 01-Jun-2015 01-Jun-2013
Work Permit(Hong Kong) 24-Apr-2016 26-Apr-2015
Personal Details
Date Of Birth 18-Sep-1986
Nationality Indian
Languages Read & write English, Hindi, Oriya( All Business level) & Japanese (Beginner)
Marital Status Married
Date:17/08/2016
Place: Bhubaneshwar Shasank Kumar Jain