Culture of empowerment

1. CULTURE OF
EMPOWERMENT
- Suchit Patel
Director HR, Numerator

2. About Me!!!
• Certified Human Resource
Business Partner
• Certified Compensation and
Benefits Manager
• Certified HR Analytics Leader
• Six Sigma Green Belt Certified
Professional
• Total 14+ years of experience into
entire gamut of HR, specializing
in IT/ITES Industries
• Currently associated as Director,
HR India with Numerator
(Consumer Insights Company)
• Also serving on the Board of
Numerator India Pvt. Ltd.
• Managing overall a strength of
1200+ employees

3. Famous Quotes

4. "My job as a leader is to make sure that everybody in the company
has great opportunities and they feel they are having meaningful
impact to the good of society."

5. "It's not the tools you have faith in. Tools are just tools -- they work, or
they don't work. It's the people you have faith in or not .

6. “Empowering the individuals means Empowering the nation”

7. "The best executive is the one who has sense enough to pick good
men to do what he wants done, and self-restraint enough to keep
from meddling with them while they do it.“

8. Culture
& its
importance
Company’s biggest P&L Center
• 2/3rd of workers are disengaged – Gallup Study
• Average tenure – 2.6 years of Millennials & Gen Z
Workforce Generation Workforce %
Millennials & Gen Z 26%
Baby Boomers 24%
Generation X 20%
Greatest Generation 9%

9. What is
Empowermen
t
Empowerment is “the giving or delegation of power or
authority”
Autonomy to decide what you will do and how you will do it
Freedom to challenge without fear of reprisal
Power to affect change
Ownership of outcomes

10. Keys to create
a Culture of
Empowermen
t
Authority – “I am
allowed”
Responsibility – “I
am expected”
Accountability – “I
am overseen” With all three, only
then are people
truly empowered
because they are
managed, clear on
what to do and able
to do it

11. An Empowered
Employee
• Is your advocate
• Triggers “can do” attitude
• Embraces Changes
• Provides better service
• Goes the extra mile
• Follows best practices
• Becomes more productive
• Endures good communication

12. How do we
cultivate
Empowerme
nt
• How we cascade our Vision & Missio
n
• Guiding principles
• Leadership Expectations
• Employee Bill of Rights
• MBOs
• We Step Back So People Can Step U
p
• CBID (Culture, Belonging, Inclusion & Diversity)
• NExT (Numerator Employee Experience Team)
• Company Newsletter
• ERGs (Employee Resource Groups)
• We Over Communicate!!
!
• All Hands (Company & Department level)
• Weekly business updates
• 1:1s
• We Support our Employee
s
• Numerator Home
• Kazoo
• keka
• Numerator University

13. How do we
cultivate
Empowerme
nt
• We listen to our Peopl
e
• Engagement Surveys / Pulse Surveys
• Watercooler Talks with CXOs
• HR Round Tables
• Skip level Meetings
• Stay Discussions
• We provide Development Opportunities to our Peopl
e
• Coaching & Mentoring
• LEAD Programs
• Career Wheel
• Social Styles & Insights Discovery
• Bootcamps

14. How it has helped Numerator
Client Retention
– 91%
eNPS Score
Q4 19 vs Q4 20 –
18%
Q1 20 vs Q1 21 –
22%
Attrition Rate
2019 vs. 2020 - 5%
Engagement
Level
91%
Participation
Rate
> 85%
Internal Job
Transfers
20% of critical
openings were filled
internally

15. “Empowerment of
women leads to
development of a good
family, good society
and ultimately , a good
nation.“
– Dr. Abdul Kalam
“Empowerment of
employees leads to
development of a good
team, good culture,
good Organization, a
good nation”
Corporate
Understanding

16. Thank You Q&A