Adam K. Gould has over 6 years of experience as a general manager and operations manager for Main Line Delivery, a food delivery service in Philadelphia. He has additional experience in editorial roles, writing for publications like The Deli magazine and The A.V. Club. Gould also has a Bachelor's degree in English from Franklin & Marshall College.

1. Adam K. Gould
Adamkgould@gmail.com
610-715-2140
Philadelphia, PA 19146
Experience
Main Line Delivery, Ardmore, PA (December 2010–December 2016)
Delivery service connecting restaurants and customers in the Philadelphia area, acquired in December 2016 by
Caviar
General Manager of Operations 2012–Present
• Responsible for the general operation of the company from November 2012 to December
2016—including recruiting, hiring, onboarding, scheduling, dispatching, managing 95 drivers,
customer service, restaurant relations, social media, and various changing tasks based on the
growth and expansion of the company.
• Manager for the managers—in charge of delegating tasks for general managers and part-time
employees to make sure work is getting done in a timely fashion.
• Facilitated the growth and expansion of Main Line Delivery from 30,000 orders and $800,000
sales in one market in 2012 to 70,000 orders and $3.8 mm sales in three locations at the time of
acquisition in late 2016.
• Newsletter creation and distribution for drivers and customers.
• Admin for Facebook, twitter, and Instagram account.
• Lead Hiring Representative in local and expansion locations— revamped driver hiring process,
resulting in the growth from a pool of 45 drivers in 2014 to 95 drivers in 2016, including over
100 new hires for the company in 24 months.
o Created Hiring Protocols
o Created and updated job descriptions on all hiring websites.
o Interview all driver applicants.
o Manage initial scheduling, dispatch, payment, and contract for new hires.
• Driver Manager
o Created and maintained Driver Handbook given to every new hire.
o Created and maintained Delivery Protocol and Instructions for all drivers.
o Managed scheduling conflicts and any issues related to drivers and their success.
o Dispatched up to 360 orders and 32 drivers per day.
• Executive Customer Service Representative.
• Restaurant Liaison
o Menu Creation
▪ Updated and maintained up to 100 restaurants’ menus.
o Communicated with managers about any questions or issues that may occur.
• Office Management
o Ordered office supplies and keep stock of current inventory.
o Organized and oversaw cleaning of offices.
Assistant Manager 2011–2012
• Customer Service Representative
• Restaurant Liaison
o Menu Creation
o Confirm all orders and handle any issues for over 100 restaurants.
• Beverage Manager
o Responsible for ordering, stocking and managing of beverage products and equipment
purchased for sale through Main Line Delivery
Delivery Officer 2010–2012
• Package and transport food for over 100 restaurants in over 10 towns.
• Quality control check all orders prior to leaving restaurant and making delivery.
• Communicate with customers concerning any delay or issues with orders. Work to solve the
problem with the customer and restaurant.
Editorial Experience
The Deli (Philadelphia)
• Assistant Editor of online publication 2013–Present

2. • Staff Writer, The Deli (Philadelphia), national music magazine 2009–Present
WXPN 88.5 – Philadelphia, PA
• Contributing writer for The Key blog 2011–2014
• XPN2 Disk Jockey (2011-2012)
Personal Assistant – (Ann Van Eron), principal of Potentials, organizational development coach) -
Philadelphia, PA 2012–2013
• Responsible for creating and managing all Social Media accounts.
• Responsible for formatting, editing, and management of Openings, a bi-weekly Newsletter.
• General contact management.
• Assisted withvarious tasks such as creating new logos, updating operational documents and
minor website editing.
Cleversoft – Ardmore, PA 2012
• Responsible for the Social Media campaign of PuppyWars and BeardWars App release.
The A.V. Club (of The Onion) - Philadelphia, PA: Freelance Writer and Intern with The A.V. Club,
Philadelphia 2011
• Responsible for creating the Event Calendar and updating the various listings.
• Responsible for doing research and collecting multimedia for various A.V. Club articles.
• Responsible for writing articles about upcoming Music, Film and Food events in and around
Philadelphia.
E-How.Com – Philadelphia, PA: Freelance Writer with E.How.Com 2010–2011
• Content creations for E-How.Com and affiliated sites. Wrote How-To articles on a large variety
of topics from technology to construction and painting.
WHYY – Philadelphia, PA: Intern with On Canvas on WHYY TV 2010-–2011
• PR for On Canvas as well as various tasks within the production and broadcasting of the show.
• Responsible for writing synopses of local events related to the arts in Philadelphia and
surrounding areas; assisted with planning of fundraising events.
Education
Franklin & Marshall College, Lancaster, PA. Bachelor of Arts in English, 2010
Honors:
Elisabeth Doreen Shaw Russell Award in Creative Nonfiction (April 2010)
American Academy of Poetry Prize (April 2010)
References: Available upon request