Resume
- 1. Aaron J. Crutch
16112 North Freeway
Houston, Texas 77090
Mobile: 346-316-0874
Email: Aaroncrutch19@gmail.com
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PROFESSIONAL SUMMARY
Strongworkingknowledgeof computersandwirelesscommunicationtechnologywiththe ability toeasily adapttomeet
the needsof the customerand company.
Keyskills:
• CompTIA Sec+Certified • MicrosoftAssociate • ValidSecurityClearance
• Self-Motivated • TeamPlayer • AttentiontoDetail
EXPERIENCE
FieldService Technician,HelpDesk, YesPrepPublicSchools,2017-2018
Providedtechnical assistance to over350 customers at 2 fullygrowncampusesandMainHeadquarters
throughout2017-2018 school year
Pushedand managedkindle programthroughwhispercastto130 students.
Diagnose andresolve technical hardwareandsoftware issues.
Engage escalationresourcesasappropriate while maintainingaccountabilitytothe userthrough to resolution.
Servedasappropriate role model forYESPrepcolleagues,students,staff,andparents.
Met definedmetricsformeetingservice level agreements,ticketaverageresponse time, andticketaverage
resolutiontime.
Inventoried andmaintainedall YESPreptechnologyandhardware atdesignatedcampus.
InformationAssurance Technician,Help Desk, U.S. AirForce, 2015-2017
Performsclient-level informationtechnologysupportfunctions.
Installsandconfiguressoftwareoperatingsystemsandapplications.
Providesservicetoend-usersforoperation,restoration,andconfigurationof informationsystems.
Sustainedandoperatedsystemsthrougheffective troubleshooting,repair,andsystemperformance analysis.
Imagedandconfigured 150 workstations savingthe workcenterover$200K for replacements
Processedandcreated75 useraccountsand secured173 personnel withnetworkaccess
Improvedoffice computersecurityprogramby briefingmembersonemergencyresponseaidsresultingin
excellentratingbythe Defense InformationSystemsAgency
Radio Transmission Systems,U.S.Air Force,2011-2015
Maintainedandoperated$2.4M antennacommunicationsystem &supportequipmentthatdeliveredvital
ordersacross the Pacific
Validatedencryptionsettings;troubleshot&recalibrated6modemsenablingsecure communicationsfor1.5K
employees
Tools& Calibration programmanager;secured$591K worthof assets
Instructedsatellite communicationtrainingon166 tasks to 26 employees;bolsteredworkcenterreadinessto
100%
EDUCATION
Bachelor of Science inInformation SystemsManagement
SouthwesternCollege,Wichita,Kansas
GPA 3.46
Associate of AppliedScience inElectronic SystemTechnology
CommunityCollege of the AirForce, Montgomery,Alabama
