Manuel Gutierrez is applying for a Helpdesk Support Specialist position and believes his 2+ years of experience in IT support, troubleshooting skills across Windows and Mac OS, customer service experience, and ability to communicate technical concepts to users would allow him to significantly contribute to the company's support team. He has excellent problem solving and people skills and is seeking a new challenge as a support specialist.

1. Manuel Gutierrez
634 Bluefield Ln. · Hayward, CA 94541 · 510.359.9157 · mannyg168@gmail.com
To whom it may concern:
I am writing to you because I believe my training, experience, and proven ability as a Helpdesk
Support Specialist will allow me to significantly contribute to your company's support team.
In reviewing the attached resume, you will note that I have acquired valuable experience in all
facets of troubleshooting, great customer service, phone etiquette, bright, energetic and a passion
for learning new things. I have 2 + years of IT/Helpdesk Support experience, In Depth
knowledge of and the ability to perform advanced troubleshooting on Mac OS, Windows 7 & 8,
I also possess a unique talent for delivering highly complex technical information into terms and
concepts that the end users can readily grasp. Furthermore, I am multi-task oriented, and I enjoy
a great challenge.
If you are seeking a Helpdesk Support Specialist who has excellent people and problem solving
skills and can easily provide optimum support to your operation, please consider what I have to
offer.
Thank you for your time and consideration.
Sincerely,
Manuel Gutierrez