2. What is E-commerce?
E-Commerce is also known as internet commerce, It is a
system for buying and selling of goods and services using
the internet as the main means of exchange.
3.
4. History of E-Commerce
The history of E-commerce begins with the first ever online
sale: On the August 11, 1994 a man sold a CD by the band
sting to his friend through his website NetMarket, an
American retail platform. This is the first example of a
consumer purchasing a product from a business through
the World Wide Wed-Or “E-Commerce” as we commonly
know it today.
7. Traditional Commerce E-Commerce
It is completely offline and
through in person or face
to face.
It is limited to a particular
geographical area
especially smaller.
It does not provide any
such customer support.
It does not provide such
return policy until there is
damage in the product.
It is completely an in digital
and online mode where the
communication is through
electronic form completely.
It is reachable worldwide
and has more connectivity.
It provides good customer
services in different forms
such as chat option or direct
call with customer care
executive.
It accepts the return of the
products if not interested or
not liked by the customer
within 7 – 15 days
depending on the seller.
9. Benefits to Businesses
It helps to reach Global
Cost effective
New Customers With Search Engine Visibility
It Reduces the Paper Costs
Reduction in Inventories
Mass Customization and Competitive advantage
Information sharing
10. Benefits to Customers
Gives freedom to make choices
It gives more choice and alternatives
Convenience of Shopping at Home
Ensure Secrecy
Time compression
Provide Comparison Shopping
E-payment system
11. Benefits to Society
Enables More Flexible Working Practices
Connects People
Facilitates Delivery of Public Services
12. Disadvantages of E-commerce
E-commerce Lacks That Personal Touch
System and data integrity
E-Commerce Delays Goods
Dependent on internet
Many Goods Cannot Be Purchased Online
E-commerce Does Not Allow Experiencing the
Product before Purchase
Loyal customers
Anyone one Can Set Up an Ecommerce Website
Too Many Competitors