1. Kathy A. Price
(949) 371-1918 | Pricekathya@aol.com
OBJECTIVE
To obtain a Medical Assistant position that will allow me to utilize my customer retention
expertise, knowledge, and training to further enhance customer retention rates and company
branding.
SUMMARY OF QUALIFICATIONS
Current BLS and CPR Certification
Excellent customer service experience with a track record of retaining customers
Proficient in Microsoft Office (Word, Excel and PowerPoint) & Medisoft
Excellent interpersonal skills
Excellent ability to adapt to stress and work under unpredictable situations
Able to work independently and together as a team for a successful outcome
Excellent skills in time management and able to work effectively and efficiently in a
flexible manner
MEDICAL SKILLS
Understanding of ICD-9 and CPT coding, insurance verification and authorization,
HIPAA, OSHA, patient history and charting
Ongoing Lab training: injections, immunizations, capillary puncture, glucose,
hemoglobin testing, venipuncture, EKG, urinalysis, respiratory testing
Patient Vitals: (blood pressure, pulse, temperature, height and weight)
Knowledge of medical terminology
PROFESSIONAL EXPERIENCE
Verizon Wireless, Irvine, CA November 2008 - May 2014
Customer Service Pro- Retention Specialist
Consistently maintained status as Lead Professional Representative in Quality and
Resolution for Customer Retention and Tech.
Managed 40-50 calls efficiently and effectively in a complex, changing technological
center.
Followed up with 10 customers a day to ensure customer satisfaction and closure.
Adhered to all confidentiality requirements with integrity at all times.
Met and exceeded service and quality standards on every review period.
Received awards and recognitions for Customer Support, Service, and Management.
Diffused 50% of the volatile customer situations calmly and professionally with integrity.
EDUCATION
Career College of California, Santa Ana, CA
Medical Assistant Diploma (in process)
George Washington High School, Cedar Rapids, IA
High School Diploma