The supervisor plans goals and allocates resources to achieve them. They supervise employees, providing feedback and coaching to develop their skills. The supervisor must maintain accurate records and coordinate with others to optimize the use of organizational resources.

1. Sample Job Description (for format and content)
Job Title: Supervisor
Department: Manufacturing
Job Analyst: Insert your name
Date Analyzed: 9/20/20
Job Summary
The supervisor works under the direction of the Manager and
plans goals. They supervise the work of employees
and develop employees with feedback and coaching. They must
maintain accurate records and coordinate with
others to achieve optimal use of organizational resources.
Job Duties and Responsibilities

2. 1. Plans goals and allocates resources to achieve them.
Monitors progress towards objectives and adjust
plans as necessary to achieve them. Allocates and schedules
resources to assure their availability
according to priority.
2. Supervises the work of employees and provides clear
instructions and explanations to employees when
assigning work. Assigns work among employees for maximum
efficiency and monitors performance.
3. Develops employees through direct performance feedback
and job coaching. Conducts performance
appraisals with each employee on a regular basis.
4. Maintains accurate records and documents all actions.
Processes all “paperwork” transactions in a
timely manner and pays close attention to detail.
5. Coordinates with others to achieve the optimal use of
organizational resources. Maintains good

3. working relationships with colleagues in other organizational
units. Represents others in unit during
division meetings.
Job Requirements
1. Ability to apply basic principles and techniques of
supervision
a. Knowledge of principles and techniques of supervision
b. Ability to plan and organize activities of others
c. Ability to get ideas accepted and to guide a group or
individual to accomplish this
d. Ability to modify leadership style and management approach
to achieve goal
2. Ability to express ideas clearly in both written and
oral/verbal communications.
Minimum Qualifications
High School education or equivalent and 5 years supervisory
experience

4. Associates Degree or Bachelor’s Degree Preferred
The job description should include the following:
1. Identification Information: this includes the job title which
reflects the position with respect to department and
hierarchy within the department, such as Marketing Manager,
Customer Service Representative, or Inventory Control
Clerk and the location (department and division if necessary) of
the job. (5 Points)
2. Job Summary: a short statement that summarizes the job’s
duties, responsibilities, and place in the organizational
structure. (5 Points)
Example of summary for a Customer Service Clerk-
Answers inquiries and gives directions to customers, author izes
cashing of customer checks, records and returns lost charge
cards, sorts and reviews new credit applications, works at
customer service desk in department store.

5. 3. Job Duties and Responsibilities: explains what is done,
how it is done, and why it is done. Typically, a description will
include three to five of the most important responsibilities and
each responsibility statement begins with an action verb.
For this assignment include a minimum of four (4) statements.
(15 Points)
Example of a duty/responsibility statement for the Customer
Service Clerk described above.
1. Authorizes cashing of personal or payroll checks (up to a
specified amount) by customers desiring to make payment by
check.
Request's identification, such as driver’s license, from
customers, and examines check to verify date, amount,
signature,
and endorsement. Initials check and sends customer to cashier.
4. Job Requirements/Specifications lists the worker
characteristics (KSA’s – knowledge, skills, abilities) needed to
perform
the job successfully. (10 Points)
Example of job requirement statement for the Customer Service
Clerk.

6. Knowledge of customer service principles
Ability to communicate information
5. Minimum Qualifications: the basic standards an applicant
must have achieved to be considered for the job. (5 Points)
Example of Minimum Qualifications for the Customer Service
Clerk.
Twelve years of general education OR
Three years experience as a customer service clerk in a
department store
Use the format attached. The following websites will assist you
in creating your job description:
http://onetonline.org
http://www.bls.gov/ooh/
www.acinet.org
II. Must include a paragraph with the job description describing
how the HR Department

7. would use the different components of this description to
perform the different HR
functions. Be specific. (10 Points)
http://onetonline.org/
http://www.bls.gov/ooh/
http://www.acinet.org/