The document is a resume for Ahmed Pirzada. It summarizes his objective of seeking an IT services position utilizing his skills and experience. It provides details on his profile including over 1 year of experience in IT service desk work and technical skills in areas like Active Directory, Windows servers, and virtualization. It also lists his certifications and professional experience working as an IT support technician and in technical support. His education is included showing degrees in information systems and computer science. References are provided.

1. Ahmed Pirzada
Mobile : 0413471786 Email : zaighampirzada@gmail.com
Address:1/10 Fermont Road, Underwood, Brisbane,
QLD Visa Status:Permanent Resident
OBJECTIVE
Looking for a position of IT Services utilizing my skills to offer good service and develop
the company bottom line and to rise in my job to a more responsible place and utilizing great
communication skills to maximize efficiency of office.
PROFILE SUMMARY
1+ year of experience in working at I. T Service Desk. Capability to work within in
team based atmosphere. Exposure to Microsoft Server Technology Support across the
Microsoft Server suite, including Active Directory, Group Policy, Printing, and
excellent troubleshooting skills across a range of technical issues within a Windows
based environment. Understanding of ITIL procedures.
TECHNICAL SKILLS
 DHCP, DNS, Active Directory.
 Ability to diagnose and Fix any kind of Laptop, PC, Desktop and Printer problems.
 Windows 2000/XP, Windows Server 2012R2 and Windows 7 and Windows 10.
 Domain Services, Windows Deployment Services, Remote Desktop, SCCM
Deployment.
 Hyper V and VM ware for Virtual Environment.
CERTIFICATIONS
 MCSA
 MCSE
 MCTS
 MCITP
 MCP
 CCNA 7.0 CISCO Certified Network Administrator Course
 Diploma in Hardware Networking, Global Education System

2. PROFESSIONALEXPERIENCE
IT Support Technician April 2015 - Feb 2016
Pacific International College, Brisbane, Qld
 Provide level 1 support for incident management.
 Provide technical assistance and support for incoming queries and issues related to
computer systems, software, and hardware.
 Creating users in Domain environment, troubleshooting with login issues, resetting
password, executing Group policy.
 Customization and management of existing Windows Vista, Windows Server 2008,
Windows Server 2012, and Windows 7 deployments.
Technical Support July 2014 – Jan 2015
(The Resource Group) TRG World
 Provides technical support for Internet Connectivity, Browser configurations,
firewalls, Email issues and IP conflict issues by phone, remote screen sharing,
and in person when required, to maximize first-call solve for remote users.
 Resolve technical problems with Local Area Networks (LAN), Wide Area
Networks (WAN), and other systems.
 Log incidents, monitor response and resolution times, and provide users with
updates and resolution timeframes.
 Assist in the maintenance of the knowledge base and document workarounds for
frequent incident types.
EDUCATION
MIS (Masters of Information System) 2011-2013
University of Southern Queensland (Toowoomba)
BCS (Bachelors of Computer science) 2004-2008
National University of Computer and Emerging Science
References
Faisal Syed, Network Administrator at Pacific International College (0434963973)
Asad Umar, Consultant at Accenture (0431445508)