The document contains three short sentences that provide instructions on social media engagement. It states that you must matter to your audience by truly being significant to them through your content and community building efforts. It emphasizes that you cannot just talk about yourself and must provide value to your followers.
2. Me: Ian Lurie
@portentint
This is me. You probably know me
by my cartoon self. His hair never
falls out.
Friday, February 24, 12
3. My company:
This is my company. They paid for
me to do this whole presentation.
Say hi.
Friday, February 24, 12
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A quick disclaimer: This presentation is designed for beginners.
It has some good stuff for everyone, I hope, but if you think I’m
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message management aspects of a social media campaign.
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Friday, February 24, 12
5. Because I race through so much, here’s a link to link bundle on
bit.ly. It includes links to all the stuff I talk about, as well as my
blog and some blatant self-promotion.
portent.co/searchfest
Friday, February 24, 12
7. SOCIAL MEDIA
THE INTERNET’S WAY OF DRIVING US ALL CRAZY
Social media. It’s kinda nuts. It’s the sailboat of internet
marketing: A humungous hole in the water into which you
throw money.
You can do a lot of work and realize very little benefit, or
at least feel like you’ve realized very little benefit.
There are a lot of different social networks, and...
Friday, February 24, 12
8. Like me
Follow me
I have no
pants! Look at me!
...every semi-intelligent biped on the planet is
also on those networks, clamoring for
attention. If you’re going to succeed, you have
to somehow be heard above it all.
Friday, February 24, 12
9. Blah
Blah
Just to give you an idea: There are 700
Facebook posts per second. Americans can’t
even eat candy that fast.
700 FACEBOOK POSTS/SECOND
Nom
150 LBS CANDY CONSUMED/SECOND
Friday, February 24, 12
10. But social media is a critical community
builder. It’s where you can turn strangers into
Audience members of a community. And that Signi cance
community is your potential customer base.
SEO PPC Content Curation
Build audience through channels
Social media Display Performance Site quality
Your web site
Then start over again, but Lorem ipsum dolor sit amet
consectateur nonummy lorenzino.
Build community through
with a bigger community. Interdum volgus videt, est ubi peccat.
Si veteres ita miratur laudatque poetas, content and a great site
ut nihil anteferat, nihil illis compar
Where results happen.
Content Curation
Sell to that community (in a nice way)
Conversion
E-mail Site quality
Your pitch
Community
Friday, February 24, 12
11. YOU CAN DO
SOMETHING EXTREME
AND HOPE SOMEONE’S
WATCHING
You can always clamor for attention like
everyone else, or try to shock people into
listening. Even if you keep all your fingers,
though, this isn’t a long-term plan.
Friday, February 24, 12
12. OR YOU CAN MATTER
LIKE VELCRO
Friday, February 24, 12
13. SRSLY? FACEBOOK
SEARCH?
Friday, February 24, 12
14. Yes, seriously. Velcro matters. It’s not always sexy
or cool. But we use the stuff everywhere, all the
time. If all the velcro on earth disappeared, half
of us would either drop our laptops or have our
shoes fall off.
SRSLY.
Friday, February 24, 12
15. YOU CAN’T JUST TALK
So you can’t just talk. That’s what everyone’s
doing. If all you do is blather on about your
discounts, your coupons, your next deal or
whatever you just ate, why should your
audience care?
blah blah
blah blah blah blah
blah blah
blah blah
blah blah
Friday, February 24, 12
16. You have to truly, really matter to your audience.
But I want to clarify: You don’t have to be life- or world-changing.
Sometimes stuff matters because it makes you laugh, or think, or
feel better, or because it informs you.
YOU MUST
MATTER.
Friday, February 24, 12
17. If you matter, then you build significance,
which gets more folks to join the community,
Audience which builds significance even more. It’s a Signi cance
virtuous cycle essential to your business.
SEO PPC Content Curation
Build audience through channels
Social media Display Performance Site quality
Your web site
Then start over again, but Lorem ipsum dolor sit amet
consectateur nonummy lorenzino.
Build community through
with a bigger community. Interdum volgus videt, est ubi peccat.
Si veteres ita miratur laudatque poetas, content and a great site
ut nihil anteferat, nihil illis compar
Where results happen.
Content Curation
Sell to that community (in a nice way)
Conversion
E-mail Site quality
Your pitch
Community
Friday, February 24, 12
18. What ‘matters’ is very much a function of your
audience. It’s complicated. And you rarely go
from unknown to significant overnight. It
takes a lot of work, over a long time.
IF YOU’RE GONNA
MATTER
Friday, February 24, 12
19. So you need a plan. That plan has to cover
how you get started, and how you keep an eye
on the strategic side of things.
But it also has to guide you through the daily
grind of building an audience, and then
becoming significant to that audience.
YOU NEED A
PLAN
Friday, February 24, 12
20. I look at four classic questions of storytelling.
Because that’s what you’re doing: You’re
telling an ongoing story.
WHO
WHERE
WHEN
WHAT
Friday, February 24, 12
21. WHO NEEDS TO HEAR YOU?
WHERE
WHEN
WHAT
Friday, February 24, 12
22. WHO
WHERE ARE THEY?
WHEN
WHAT
Friday, February 24, 12
23. WHO
WHERE
WHEN SHOULD YOU SPEAK?
WHAT
Friday, February 24, 12
24. WHO
WHERE
WHEN
WHAT ARE YOU GOING TO SAY?
Friday, February 24, 12
25. The question of ‘who’ gets you started. Answering this question will
help you set up your listening and tracking tools. That’s why I put it
first, and ‘what’ last, even though that may feel a little backwards.
At the start of any campaign, I ask “Who needs to hear about this?”
“Needs” may mean potential customers, or it may mean influential
folks who can help get the word out. It all depends on the product
and audience.
The important thing here is that you’re finding people who already
matter to your audience. You’ll need to listen to and build
relationships with all of them because they matter.
WHO NEEDS TO HEAR YOU?
WHERE Some people ask me, “Does this mean you just want me to copy
WHEN them?”
WHAT Definitely not. But you can certainly repost what they say and cite
them, or expand on what they’ve posted. Or you can ask them
questions. Or, you can just listen and learn. If they’re out there
Tweeting and Facebooking and whatever, they want to share and
help build the community. Join in!
Friday, February 24, 12
26. If you’re going to work on Twitter, Followerwonk is a great
way to go. It lets me look for the people most relevant to a
specific topic. That way, I can figure out who I should follow.
I can also look at what those folks talk about, and how the
audience responds. That’ll clue me into what matters.
If I can’t find any really active, relevant folks on Twitter, then
maybe I need to try another social network.
Friday, February 24, 12
27. On Google Plus, I can just do a search. I love using this tool.
And, of course, I can check the top influencers’ profiles to
find their Twitter, Facebook, etc. accounts.
Then I can look at the level of response they get from their
audiences on those networks. That can be a huge clue as to
where I should spend most of my time.
Friday, February 24, 12
28. You can also use SocialMention. It pulls in data from blogs,
microblogs like Twitter, Friendfeed, etc. So you’ll get a bigger
picture.
What about Facebook, though? Can you use Facebook
search to find influencers there?
Friday, February 24, 12
29. FACEBOOK SEARCH?
LOL. STOP, YOU’RE FACEBOOK
KILLING ME.
SEARCH?
I’ve found Facebook search results to
be, uh, less than useful.
Friday, February 24, 12
31. Now you’ve got a list of people to follow. You also have a list
of bloggers, writers and pundits you need to monitor.
They’re going to keep you informed, even as you build
relationships with them.
You can take all of this stuff and add it to Google Reader, an
iGoogle home page, or whatever information manager you
prefer. Marty Weintraub has a great tutorial on using
iGoogle to set up a reputation monitoring dashboard. You
can use the same thing to build a listening post.
Or, you can check out my ebook on the subject. I prefer
Google Reader, but the principle is the same: Subscribe to
lots of stuff, then group and classify it.
Friday, February 24, 12
32. REEDER
On OS X, I also like Reeder. It’s a slightly prettier way to
access your Google Reader feeds. It also integrates all sorts
of cool stuff like Evernote, Twitter and ReadItLater. And it
runs on iPad, iPhone, etc. and syncs between them, and
back to Google Reader. More in a second.
Friday, February 24, 12
33. So, now you have a basic listening post, and you’ve followed
a few people. Don’t worry if it’s pretty basic right now. As
you learn more, you can add more.
I constantly follow new people and subscribe to new blogs
as I find them. Usually. the people I’m following now
introduce me to the people I add. Same with blogs.
Now you have to make a decision: Where are you going to
concentrate your efforts? Faceook? Twitter? YouTube? A
niche network?
If you have the time, of course, hitting ‘em all is great. But
chances are you don’t have the time. So pick and choose.
WHO Find the networks with the most activity. I don’t have any
great automated analysis for this. You have to use your
WHERE ARE THEY? brain and your gut.
WHEN
WHAT
Friday, February 24, 12
34. If you’re going to be using Twitter. Hootsuite is a must. It
lets you divide Twitter stream, which will probably get pretty
huge, into sub-groups and topics. It also has scheduling, and
will let you post to LinkedIn at the same time.
And, if you’re on a team, it has some great tools for
assigning stuff to others. And you can monitor Facebook
using the same tool. It’s just nifty.
IF TWITTER, USE HOOTSUITE
Friday, February 24, 12
35. AND TIMELY.IS
You’ll also want Timely.is, which lets you schedule Tweets to
go out at the best possible time of day.
If you use the workflow I describe next, you’ll end up
posting lots of stuff every hour or two. You don’t want it all
to go out at once. Timely will queue stuff up and then send
it at the best time of day based on audience response.
Friday, February 24, 12
36. You can use Buffer to do the same thing.
OR BUFFERAPP.COM
Friday, February 24, 12
37. Hootsuite will post to Facebook, too. But don’t do it. There’s
strong evidence that Facebook reduces the ‘edgerank’ of
posts sent via third-party tools. Annoying, I know, but that’s
the world we live in. You’ll want to do your Facebook posts
directly, via Facebook.
DON’T USE 3RD PARTY
POSTING APPS ON
FACEBOOK.
Friday, February 24, 12
38. Do the same on Google Plus. I’m always worried about how
Google handles 3rd-party submissions. Yes, they have an
API that lets you post automatically. Just be really careful
with how you use it.
DON’T USE 3RD PARTY
POSTING APPS ON
GOOGLE PLUS.
Friday, February 24, 12
39. One last note here: Don’t ignore niche and specialized social
networks. I put ‘little’ in quotes because I’m talking in part
about sites like StumbleUpon and Reddit, which are hardly
‘little’. They only look little when you put them next to
networks with populations the size of countries.
DON’T IGNORE THE
‘LITTLE’ GUYS.
Friday, February 24, 12
40. So, now you know who you’re going to listen to and talk to.
You’ve (hopefully) narrowed down where you’re going to do
it. Next up: When’s the best time to post?
WHO
WHERE
WHEN WILL YOU TALK?
WHAT
Friday, February 24, 12
41. CONTRA-COMPETITIVE TIMING
@DANZARELLA
The guy to read on this topic is Dan Zarella. He has some At the same time, be sure to use Timely on Twitter, since it’ll
great thoughts on what he calls contra-competitive timing. figure out the best times for you. If you’re on Facebook or
Plus, look at the posting times that seem to get you the best
Basically, he says you should consider posting when no one response. Experiment a little.
else is, like on a Saturday morning. Why? Because you’ll
stand out. This can’t be your only strategy, but it’s a good
one.
Friday, February 24, 12
42. That’s it for the one-time stuff. You’ve now got your listening
post, you know where to focus, and you have a plan in place
to find the best times/days to post.
Now you’re into the daily grind: The stuff you have to do
again and again, no matter what. This is a lot of work -
there’s no way around it. You’ll need a total of at least 45
minutes/day, spread out in small ‘chunks’.
WHO
WHERE
WHEN
WHAT ARE YOU GOING TO SAY?
Friday, February 24, 12
43. Relax. Even though it may seem like a lot of time, you’re
giong to split it up into lots of little ‘sprints’. At most, you’ll
take a 5-minute chunk here and there.
You’ll want to build your tactics around these small sprints.
This events out time usage and makes sure social media
won’t take over your life (any more than it has already).
Why does this work? Because the 30 seconds you spend
posting something creates content that your audience will
see and find for hours after. This isn’t TV. What you post
exists forever. So a few seconds of effort can lead to lasting
value for your audience.
OY. NOW YOU
TELL ME THIS?
Friday, February 24, 12
44. I call this the 10-5-10 rule: When you’re running a social
media campaign, count on spending 10 minutes in the
morning, then three to five 5-minute sprints, then 10
minutes in the evening.
10-5-10
Friday, February 24, 12
45. Starting with the morning. I use that first 10-minute shift to
get organized, review the previous day’s leftovers and
maybe get my first few posts out of the way.
10 MINUTES
IN THE MORNING
Friday, February 24, 12
46. In the first ’10’ I’m focusing on four things. I just get as far as
I can. If I can only do 2 out of 4, that’s fine. This is all about
steady progress.
HOW’S IT GOING?
NEW FOLLOWS
YESTERDAY’S READING LIST
YOUR DASHBOARD
Friday, February 24, 12
47. First, I want to see how things are going. I use Klout as a
good general measure of how my social influence is growing
(or shrinking). If you’re concentrating on niche networks or
specialized sites like SlideShare or Reddit, you’ll need to
check those networks or look at your traffic reports, instead.
My goal here is to get a very quick high-level view of how
much I matter. I’m not trying to figure out ROI, or calculate
visits generated. I just want to see if what I’m doing is
working to both build my audience and be significant to
them.
Friday, February 24, 12
48. I’ll also take a quick look at any new followers and decide
whether to follow back.
Depending on where your’e at in your campaign, you may
want to follow every decent follower back. Or you may be so
overwhelmed you need to be picky.
Friday, February 24, 12
49. Either way, use common sense. There are some pretty
simple cues as to who you should/shouldn’t follow.
If you’ve got lots of friends in common, for example, that’s a
good bet.
Friday, February 24, 12
50. On the other hand, if a new follower is clearly spamming or
just in it to gain followers, they don’t care if they matter. Or
they have a really weird definition of significance.
For example, if someone (besides a star) has thousands of
followers but has only done 5-10 posts in their entire
account history, something’s not right. They probably
bought followers. Steer clear.
10,000 FOLLOWERS
150 FOLLOWS
+ 10 TWEETS
WASTE OF TIME
Friday, February 24, 12
51. Now I’ll check my listening post, and my online accounts.
When I do this, I have three priorities, in this order:
Respond to questions and comments directed at me first.
I do try to answer every question and comment, if possible.
There’s no better way to matter.
RESPOND FIRST
Friday, February 24, 12
53. Don’t flame people, even if they’re total jerks. A little humor
goes a long way. Respond if you can, though, since that
shows you’re listening.
Friday, February 24, 12
54. If you’re a retail brand, or another organization that
provides support to your users/customers/believers, then
this is a great chance to come through for them. Don’t let it
slip by.
When you answer someone on Facebook/Twitter/Plus/
whatever, it matters to them.
Friday, February 24, 12
55. DUDE, YOU ROCK.
THANKS MAN.
If someone compliments you, thank them for it. Easiest
response in the world, and again, it shows you’re not just an
empty profile.
By the way, this ‘response’ part of my routine takes about 2
minutes.
Friday, February 24, 12
56. Next, you curate content. This is really the mainstay of social
media audience building. ‘Curate’ means finding content
that matters to your audience and posting it.
CURATE SECOND
Friday, February 24, 12
57. THIS ONE’S INTERESTING.
First off, I’m going to check Readitlater for any stuff from
yesterday that I haven’t yet read. More about Readitlater,
and how content gets there, in a moment.
I’LL SAVE IT TO READITLATER
STUFF TO LOOK AT LATER
Friday, February 24, 12
58. REEDER
This is where your listening post really comes through. It
lets you skim rapidly through all of the posts from all of the
blogs and individuals to which you’ve subscribed.
Friday, February 24, 12
59. In Reeder and Google Reader, for example, I can use the ‘J’
key on my keyboard to click from one post to the next. That
lets me glance at each headline and introduction to see if a
particular post is of interest.
‘J’ KEY MOVES ME DOWN
Friday, February 24, 12
60. If something looks like it may matter, but I’m not sure, I
save it to Readitlater. That way I can check it at the end of
the day, or the next morning.
THIS ONE’S INTERESTING.
I’LL SAVE IT TO READITLATER
Friday, February 24, 12
61. Readitlater is an awesome tool. It lets me store all the stuff
that isn’t time-critical or clearly significant to my audience.
Then I can move on, knowing I won’t forget about it. If it’s a
THIS ONE’S INTERESTING.
week before I look at it again, that’s ok! This way I just know
that I won’t forget it.
I’LL SAVE IT TO READITLATER
STUFF TO LOOK AT LATER
Friday, February 24, 12
62. If, while I skim through my listening post in Google Reader
or whatever tool I’m using, or Readitlater, I see something
that’s a slam-dunk significant bit of news or learning...
BWOOP! BWOOP! BWOOP!
Friday, February 24, 12
64. ...And schedule it for automatic posting via Timely. I click the
little ‘Create a Timely’ bookmarklet, and up pops a window
with everything I need. Note that I usually add my own
comment to the posting.
A lot of folks ask me if this is spamming, since I’m queueing
up posts. It’s not. You can’t just vomit 10 posts at a time up
onto a network like Twitter or Facebook. It’ll all just go
racing by in peoples’ streams. It’s no help.
You need to spread them out a bit, so folks get a chance to
look. And, of course, you want to post at the best possible
time. Which is what Timely or Buffer will do for you.
Friday, February 24, 12
65. Oh, also, if you happen to have a typo in your post...
Friday, February 24, 12
66. ...you can log into Timely or Buffer and edit it. Phew.
Friday, February 24, 12
67. Then Timely finds the best posting time and gets everything
set up. You’re done. This is how you turn a few minutes of
work into a few hours worth of useful posts for your
audience.
Friday, February 24, 12
68. So, respond first, curate second, and rant last.
RANT LAST
Friday, February 24, 12
69. I love a good rant as much as anyone. But chances are folks
will get tired of it. Hell, I get tired of it. So ranting is
something you want to keep to a minimum. Even I can’t go
on a really good rant more than once every couple days. It’s
exhausting.
Before you post something ranty, think carefully: Is your
audience one that’s going to want to hear this? Again, it’s
about what matters to them, not you. Although I admit, this
rant is one that made me feel quite a bit better.
Friday, February 24, 12
70. And always ask this question. Does what you’re about to
post really matter?
DOES IT MATTER?
Friday, February 24, 12
71. Maybe this matters to Paris Hilton’s audience. It certainly
wouldn’t matter to me. But she knows them better than I.
Friday, February 24, 12
72. I know that a lot of my online friends appreciate a smart
aleck. Otherwise, they wouldn’t listen to me. So a post about
smart-alecky little rodent-like animals is probably a win.
(it was)
Friday, February 24, 12
73. 10 MINUTES
You’ve checked your followers, gone over yesterday’s
reading list and seen how things are going. And, if you had
time, you’ve done some fast response/curation/ranting.
IN THE MORNING That’s your 10 minutes in the morning. Nicely done!
HOW’S IT GOING?
NEW FOLLOWS
YESTERDAY’S READING LIST
YOUR DASHBOARD
Friday, February 24, 12
74. Now comes the hard part. During your day, every hour to
hour and a half, you need to take a 5 minute ‘social break’.
Each 5 minute break is a sprint where you do the same
respond/curate/rant routine you did in your 10 minute AM
step.
That’s all you do, though. No follower checking, readitlater
review or anything like that unless you really feel like you’ve
got the spare time.
5 MINUTES
EVERY
90 MINUTES
Friday, February 24, 12
75. So once again, I’ll skim through my Twitter/Facebook/Plus/
whatever accounts, looking for things I need to respond to.
And I’ll check my listening post.
Friday, February 24, 12
76. If I find something interesting, I schedule it with Timely, or if
I’m using Reeder I can Tweet it right from my listening post,
which is a great timesaver.
Friday, February 24, 12
77. I might post it to another network or two, as well. Here I’m
posting the same thing to Google Plus for my friends there.
And that’s it. Spend five minutes. No more. You’ll rarely get
through everything. That’s totally fine. Just do what you can.
Remember, you do this every 60-90 minutes. I find that
realistically I can a 5-minute sweep like this 4-5 times a day,
at most. But that’s usually plenty.
Friday, February 24, 12
78. At the end of the day, you do a wrap-up to prep you for the
next day.
10 MINUTES
IN THE EVENING
Friday, February 24, 12
79. You might do another sweep of your followers to see if
anyone really spammy snuck in there. This is up to you. I
usually only do this if I feel like my morning sweep left some
stuff unchecked, or if I started to see a lot of spammy stuff
in my streams during the day.
Friday, February 24, 12
80. I’ll check my Readitlater list.
Friday, February 24, 12
81. So that I don’t forget something really good I wanted to
make sure I read. It may be I don’t read it now - but I’m
going to at least get that little mental tickle that reminds me.
OH YEAH...
Friday, February 24, 12
82. I’m also going to check to see what worked and what didn’t.
This is why you must use some form of basic social
analytics. Bit.ly is a great place to start. With a Bit.ly account,
you can track clicks on links to content you’ve curated. It’s a
great way to see what matters.
WHAT WORKED?
WHAT DIDN’T?
Friday, February 24, 12
83. On Facebook, you can look at your insights report. Their
virality measure is a great at-a-glance indicator of really
significant content.
WHAT WORKED?
WHAT DIDN’T?
Friday, February 24, 12
84. And on Google Plus you can view ripples...
Friday, February 24, 12
85. ...which are the universe’s way of telling you that all content
leads to Rand.
In all seriousness, ‘Ripples’ will tell you how content you
posted on Plus spread through your network. It tells you
whether it mattered, for one thing. It also tells you who
helped you get it out there, so you can return the favor and
so that you can respond by saying ‘thanks’.
Friday, February 24, 12
86. And there you have it. 10-5-10. It sounds like a lot right now,
I know, but as you settle into it, it becomes pretty easy.
You’ll end up spending 40-45 minutes a day on your building
a social media community. But that’s worth hours of
‘presence’.
10-5-10
Friday, February 24, 12
87. A few quick pointers for posting things that really matter.
SOME POINTERS
Friday, February 24, 12
88. Be an organizational nutcase. I find I don’t have to push this
much. As internet marketers, we tend to be pretty OCD as it
is. But keep your listening post subscriptions grouped. It’s
easier.
EVERYTHING’S
GROUPED
Friday, February 24, 12
89. Once a month, be strategic. Look at what really mattered to
your audience. Draw some useful conclusions. This one post
had nearly 70% virality, meaning 70% of the people who
saw it passed it along in some way. Why?
Because it was both funny and insightful. And because we
posted it via instagram. That led to folks on Facebook
reposting, but it also meant that other instagram users
reposted it back to Facebook, even if they weren’t logged in.
It’s a double-whammy that drove incredible response. Good
learning for later.
Friday, February 24, 12
90. Oh, and on Facebook, Reddit, Plus and such, use images.
Folks are far, far more likely to repost if you do.
Friday, February 24, 12
91. Use niche sites, media sharing sites and specialized social
networks first.
Yeah, it’s less sexy. The audience is smaller. but they’re also
listening more carefully.
Friday, February 24, 12
92. Measure, track and quantify whatever you can. Measuring
the value of social media is a whole other exercise that I
can’t go into here, but I’ll try to cover it soon.
Friday, February 24, 12
93. But when you do measure, think strategically. There are a
lot of benefits from a strong social media campaign - from
mattering to your audience.
First, of course, you can get customers.
Second, it helps with your organic search rankings.
Third, you’re expanding your brand, one-on-one, with vast
numbers of people. Never, ever underestimate the value of
connecting w/ someone. That’ll turn a stranger into a
community member into a customer.
Friday, February 24, 12
94. This is a race where a steady effort beats a huge one, any
day of the week.
Friday, February 24, 12
95. And yes, I’ll beat this one last time: Make sure what you say
matters. That’ll ensure that you matter. Which is the key to
that entire stranger to community to customer cycle.
DOES IT MATTER?
Friday, February 24, 12
96. I know, this was a lot of stuff. The critical part is to
remember you must matter. Create a routine around that
principle and stick to it. If you do, whether you can spare 45
minutes a day or 4 minutes a day, and you’ll eventually
succeed.
YOU MUST
MATTER.
Friday, February 24, 12
97. Don’t forget the link bundle!
@portentint
portent.co/searchfest
Friday, February 24, 12