Emotional Intelligence

IHM Manager’s Network Emotional Intelligence Joyce Brown Balkello Consulting

Emotional Intelligence - Definitions ,[object Object],[object Object]

Why Does EI Matter? ,[object Object],[object Object],[object Object]

Why Are Managers ‘Derailed’ ,[object Object],[object Object]

Misconceptions About EI ,[object Object],[object Object],[object Object],[object Object]

Emotional Intelligence and Emotional Competence ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Emotional Competencies ,[object Object],[object Object],[object Object],[object Object]

Emotional Competencies ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Emotional Competencies ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Emotional Intelligence and Emotional Competencies ,[object Object],[object Object]

Principles Of Emotional Intelligence ,[object Object],[object Object],[object Object],[object Object],[object Object]

Emotional Intelligence 1 – Identify Emotion Become aware of emotions Express emotions 2 – Use Emotion Let emotions Influence thinking Match emotion to the task 3 – Understand Emotion Find out what emotions mean 4. Manage Emotion Stay open to emotions Integrate emotions into thinking The 4 Skills of Emotional Intelligence

1. Identifying Emotions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

2.Using Emotions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

De Bono’s 6 Thinking Hats ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

3.Understanding Emotions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

4. Managing Emotions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Changing A Negative Mood ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Ask The Right Questions ,[object Object],[object Object],[object Object],[object Object],[object Object]

Ask The Right Questions ,[object Object],[object Object]

Emotional Intelligence

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Emotional Intelligence