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Tim Ervin …

Tim Ervin
Counseling for Solutions

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  • 1. 50 Tips on Excellent Communication for Life Presented By: Tim Ervin, LCPC Counseling for Solutions, LLC 50 Tips on Excellent Communication for Life 1
  • 2. Training Topics Why life gives you more with good communication skills The communication model and how it relates to you How verbal and nonverbal cues affect a message The importance of making good first impressions 50 Tips on Excellent Communication for Life 2
  • 3. Training Topics How to break down noise factors and perception screens. How to assess and approach different social personality types VAK (visual-auditory and kinesthetic) learning styles 50 Tips on Excellent Communication for Life 3
  • 4. Training Topics Crucial facts about body language, eye contact and proxemics Color psychology The three levels of listening skills and when to use each one of them 50 Tips on Excellent Communication for Life 4
  • 5. Training Topics The power of confrontation and how to get long term grudges off your shoulders Using ‘I Messages’ How to remember names Ending your communication on a positive note 50 Tips on Excellent Communication for Life 5
  • 6. Definition Communication occurs when the perceived behavior of one person causes a mental, spiritual, emotional, and/or physical reaction in another person. For communication to occur there has to be a sender and a receiver for the message. 50 Tips on Excellent Communication for Life 6
  • 7. Why Excellent Communication Skills Gives You a Better Quality of Life People interested in learning how to communicate effectively are more successful at full filling other peoples' needs as well as their own. They are capable to build a satisfying, high-nurturance and long term relationship with others. 50 Tips on Excellent Communication for Life 7
  • 8. Why Excellent Communication Skills Give you a better Quantity of Life You save massive time lost in frustrating debate and argument. You save more time by successfully cooperating and delegating to others. So you get more done in less time. 50 Tips on Excellent Communication for Life 8
  • 9. The Communication Model 50 Tips on Excellent Communication for Life 9
  • 10. The Communication Model This model has six main elements: Sender Receiver Message Channel Feedback Noise 50 Tips on Excellent Communication for Life 10
  • 11. A. The “Sender” The person who initiates a communication. He is supposed to chose a particular communication form of what he wants to convey through “Encoding”. E.g. choosing a language for what he is saying, level of detail, whether it’s written or spoken, etc. The sender is the one responsible for making sure he is understood. 50 Tips on Excellent Communication for Life 11
  • 12. B. The “Receiver” The person/s who receive the message. He is responsible for deciphering or “decoding” the message. He is responsible for telling the sender if the message is not fully understood. 50 Tips on Excellent Communication for Life 12
  • 13. C. Channels of Communication A medium through which a message is transmitted to its intended audience, such as print media or broadcast (electronic) media. 50 Tips on Excellent Communication for Life 13
  • 14. D. The Message A message in its most general meaning is an object of communication. It is the information you want to convey. Messages depend on the context used to deliver them; this could be verbal, non verbal or body language. 50 Tips on Excellent Communication for Life 14
  • 15. Verbal Messages Verbal Messages: is the scientific study of human language. Linguistics can be broadly broken into three categories or subfields of study: language form, language meaning and language in context. 50 Tips on Excellent Communication for Life 15
  • 16. Verbal Messages Verbal messages are divided into two subtypes: 1. Vocal: words that you say; these transmit 38% of your message. 2. Written: words that you write; these transmit 7% of your message. 3. Listening skills are crucial to understand a verbal message. 50 Tips on Excellent Communication for Life 16
  • 17. Nonverbal Message Is expressed in eye movement, behavior, gaze, tone of voice, pitch, silent messages and body language in general etc. 55% of your message is transmitted through body language. Observation and thinking skills are needed to understand a nonverbal message. 50 Tips on Excellent Communication for Life 17
  • 18. Diagram to Show the Connection between Skills for Sending and Receiving in Communication 50 Tips on Excellent Communication for Life 18
  • 19. Influence of Communication by Type Verbal 7% 0% Vocal 38% Non Verbal 55% 50 Tips on Excellent Communication for Life 19
  • 20. E. Feedback Once you’ve conveyed a message you have to get the “right” feedback from the receiver who should confirm understanding the message. Feedback could be in words, written or reaction in body language. 50 Tips on Excellent Communication for Life 20
  • 21. 50 Tips on Excellent Communication for Life 21
  • 22. F. Noise Physical noise Physical noise is any external or environmental stimulus that distracts us from receiving the intended message sent by a communicator. Examples of physical noise include: others talking in the background, background music, a startling noise etc. 50 Tips on Excellent Communication for Life 22
  • 23. Noise Psychological noise Psychological noise results from preconceived notions we bring to conversations, such as racial stereotypes, reputations, biases and assumptions. When we start a conversation with ideas about what the other person is going to say and why, we can easily become blinded to their original message. 50 Tips on Excellent Communication for Life 23
  • 24. Noise Psychological noise Its almost impossible to free ourselves from psychological noise. Therefore we must simply strive to recognize that it exists and take those distractions into account when we converse with others. 50 Tips on Excellent Communication for Life 24
  • 25. Noise Semantic noise This is caused by the sender. i.e., the encoder. This type of noise occurs when grammar or technical language is used and where the receiver (the decoder) cannot understand, or cannot understand clearly. 50 Tips on Excellent Communication for Life 25
  • 26. Communication Blockers (Noise Factors): • Noise • Distance • Hostility • Language • Culture • Evaluative tendency • Preconceived ideas • Improper decoding 50 Tips on Excellent Communication for Life 26
  • 27. Communication Blockers (Noise Factors): • Personality and interest • Position and status • Assumptions about the sender • Lack of responsive feedback • Withholding information • Mixed messages • Stereotyping • Blocking or selective perception 50 Tips on Excellent Communication for Life 27
  • 28. “For those who have seen Earth from Space…the experience most certainly changes your perspective. The things that we share in our world are far more valuable than those which divide us.” Donald E. Williams NASA Astronaut 50 Tips on Excellent Communication for Life 28