What if? As a business, what if you could have real conversations with your customers? Nothing beats face-to-face interaction. Hangouts allow you to have real conversations with your customers across the globe anytime you want to, with group video chat. Create a video on YouTube? Hold a hangout and watch it live with your customers.
What if: You had social elements in all your efforts?What if you could bring recommendations, identity and sharing to all your marketing activities? With Google+, we are taking social marketing outside the four walls of any particular destination with the aim of improving all the marketing you are already doing. Let’s take a look at how this works.
The Impossible, possible Platforms change people don't. Social is a core behavior not a destination. That why the key to cutting through is embedding easy access social into everything you do; helping each other create and connect the world around your brand like never before. We can connect in exciting, creative ways that we couldn’t even dream of just a few years ago. We want to help you achieve even greater successes. We want to enable you to embracethe power of digital to create magic moments, connect with your audience and do what you’ve always done - but better. In 5 years, we'll look back at the Google today and we'll say, "remember when we used to search and we didn't see friends' faces and we didn't connect with brands on a personal level? remember the plain vanilla Google?" At Google, we're committed in the next weeks, months and years to help you connect to customers and fans by adding the power of relationships and sharing to all of our products. We really hope you join us.
What Google+ Means for MarketersA Ford leadership storyScott MontyGlobal Head of Social MediaFord Motor Company
The Ford Google+ Story
Connecting can be difficult
The party is only getting bigger 48 hours of video is uploaded to YouTube every minute Internal YouTube data 2011
And, getting shorter 56% of DVR owners fast forward through commercials Nielsen 2010
But…Payoff for connecting 77% 90%has never been greater of brand content trust is created by recommendations consumers from people they know 360i 2009 Nielsen 2009
How do you cutthroughand truly connect?
Social is acore human behavior,not a destination.
Challenges within social
Problem: Messages are impersonal
What if you could share theright content with theright people?
How was your trip?My mom The guys Jason Internal Google Data 2011
CirclesThe right message to the right people Quirky Comedy Fans 4268
Problem: Comments aren’t conversations
What if you could havereal conversationswith your customers?
HangoutsReal conversations with the right customers
Enabling social brand engagementSocial brand video experiences with the click of a button
Hangouts with extrasShare your screen for customer service
Hanging out with the PresidentThe White House experiments with Google+
Problem: Recommendations lack staying powerProblem: Recommendations lack staying power
What if recommendationswere surfaced when theymattered most?
RecommendationsInfluence Purchases71% 84% Say reviews from Use online sourcesfamily members or when deciding what friends influence to buypurchase decisions Harris Interactive 2010 Google research study 2011
Search & the +1 ButtonStand out on Google search with recommendations when you need them Sandra Robles, Kari Clark, Daniel Friedman and 31 other people +1’d this
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Problem: Social as yet another channel
What if you hadsocial elementsin all your efforts?
Google+ PageYour identity on Google
Google+ PageYour identity on Google
Cross-channel audience developmentDriving followership to continue the relationship
Connect all your +1’s across the web sites Google+ page display +your brand search video mobile
Messages are impersonal Comments are not conversationsRecommendations lack staying power Social is yet another channel
Google+ as a common thread, not another channel Search Video Mobile Display Offers Local Site
How To Get StartedCreate a Share valuable Promote yourpage & link it to content and hold page with badgesyour site and ads Hangouts and offline marketing