The document discusses how having happy, engaged employees is key to innovation. It notes that companies with exceptional customer experiences have 60% more engaged employees. While private sector employee engagement is 77.1, public sector engagement is only 62.2. The document advocates creating an environment that celebrates diversity, internalizing an organization's mission, and intentionally building a culture to engage employees.

1. A Key to Innovation:
Happy, Engaged, Valued Employees
Casey Coleman
Senior Vice President — Global Government Solutions, Salesforce

2. A Key to Innovation:
Happy, Engaged, Valued Employees
Casey Coleman
Senior Vice President — Global Government Solutions, Salesforce

3. It’s not a tech
thing… it’s a
human thing

4. P O W E R E D b y S E R V I C E™

5. 60%
Companies known for having
an exceptional customer
experience have 60% more
engaged employees

6. 60%
Companies known for having
an exceptional customer
experience have 60% more
engaged employees
14.9
Private sector employee
engagement score is 77.1.
Public sector is 62.2, a 14.9
point gap. (2018 Federal
Government Best Places to
Work)

7. 60%
Companies known for having
an exceptional customer
experience have 60% more
engaged employees
14.9
Private sector employee
engagement score is 77.1.
Public sector is 62.2, a 14.9
point gap. (2018 Federal
Government Best Places to
Work)
10%
Only 10% of the government
workforce is under the age of
30 – the lowest youth
representation in a decade

8. Create an environment that celebrates
different experiences.
Take the time to internalize your mission.
Be intentional about building your culture.
Create an engaging culture. Here’s how.
1
2
3

9. Casey Coleman
SVP Global Government Solutions
@caseycoleman | casey.coleman@salesforce.com

10. Integration
Advanced Analytics Application
Development
Platform
Build Custom
Experiences
FedRAMP
Government
Cloud
Communities
and Self-Service
Marketing
and Outreach
Contact Center
and Case
Management
Collaboration
Digital Commerce
Relationship
Management
Learning and
Engagement
Intelligent Customer
360
Customer
Success
Platform

11. Best Places
to Work

12. ACULTUREOFENGAGINGALL
STAKEHOLDERS

13. 1. Ethics and integrity in everything we do.
2. Climate of trust.
3. Challenge authority / support the decision.
4. Do routine things routinely.
5. Strive for win-win outcomes.
6. Empower the team to decide and act –
push authority down.
7. Continuous learning.

14. In the tech industry we’re
trying to solve big problems.
We need diversity of
thought. We can’t just have
one person in the room
making decisions for the
entire population.
“
“
— Rebe de la Paz
Co-founder, PepUp Tech
Watch film:
https://www.youtube.com/watch?v=0N4o1
nJEaLE

15. Create an environment that celebrates
different experiences.
Take the time to internalize your mission.
Be intentional about building your culture.
Create an engaging culture. Here’s how.
1
2
3

16. thank y u