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A Key to Innovation:
Happy, Engaged, Valued Employees
Casey Coleman
Senior Vice President — Global Government Solutions, Salesforce
A Key to Innovation:
Happy, Engaged, Valued Employees
Casey Coleman
Senior Vice President — Global Government Solutions, Salesforce
It’s not a tech
thing… it’s a
human thing
P O W E R E D b y S E R V I C E™
60%
Companies known for having
an exceptional customer
experience have 60% more
engaged employees
60%
Companies known for having
an exceptional customer
experience have 60% more
engaged employees
14.9
Private sector employee
engagement score is 77.1.
Public sector is 62.2, a 14.9
point gap. (2018 Federal
Government Best Places to
Work)
60%
Companies known for having
an exceptional customer
experience have 60% more
engaged employees
14.9
Private sector employee
engagement score is 77.1.
Public sector is 62.2, a 14.9
point gap. (2018 Federal
Government Best Places to
Work)
10%
Only 10% of the government
workforce is under the age of
30 – the lowest youth
representation in a decade
Create an environment that celebrates
different experiences.
Take the time to internalize your mission.
Be intentional about building your culture.
Create an engaging culture. Here’s how.
1
2
3
Casey Coleman
SVP Global Government Solutions
@caseycoleman | casey.coleman@salesforce.com
Integration
Advanced Analytics Application
Development
Platform
Build Custom
Experiences
FedRAMP
Government
Cloud
Communities
and Self-Service
Marketing
and Outreach
Contact Center
and Case
Management
Collaboration
Digital Commerce
Relationship
Management
Learning and
Engagement
Intelligent Customer
360
Customer
Success
Platform
Best Places
to Work
ACULTUREOFENGAGINGALL
STAKEHOLDERS
1. Ethics and integrity in everything we do.
2. Climate of trust.
3. Challenge authority / support the decision.
4. Do routine things routinely.
5. Strive for win-win outcomes.
6. Empower the team to decide and act –
push authority down.
7. Continuous learning.
In the tech industry we’re
trying to solve big problems.
We need diversity of
thought. We can’t just have
one person in the room
making decisions for the
entire population.
“
“
— Rebe de la Paz
Co-founder, PepUp Tech
Watch film:
https://www.youtube.com/watch?v=0N4o1
nJEaLE
Create an environment that celebrates
different experiences.
Take the time to internalize your mission.
Be intentional about building your culture.
Create an engaging culture. Here’s how.
1
2
3
thank y u

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The Key to Innovation: Happy, Engaged, Valued Employees

  • 1. A Key to Innovation: Happy, Engaged, Valued Employees Casey Coleman Senior Vice President — Global Government Solutions, Salesforce
  • 2. A Key to Innovation: Happy, Engaged, Valued Employees Casey Coleman Senior Vice President — Global Government Solutions, Salesforce
  • 3. It’s not a tech thing… it’s a human thing
  • 4. P O W E R E D b y S E R V I C E™
  • 5. 60% Companies known for having an exceptional customer experience have 60% more engaged employees
  • 6. 60% Companies known for having an exceptional customer experience have 60% more engaged employees 14.9 Private sector employee engagement score is 77.1. Public sector is 62.2, a 14.9 point gap. (2018 Federal Government Best Places to Work)
  • 7. 60% Companies known for having an exceptional customer experience have 60% more engaged employees 14.9 Private sector employee engagement score is 77.1. Public sector is 62.2, a 14.9 point gap. (2018 Federal Government Best Places to Work) 10% Only 10% of the government workforce is under the age of 30 – the lowest youth representation in a decade
  • 8. Create an environment that celebrates different experiences. Take the time to internalize your mission. Be intentional about building your culture. Create an engaging culture. Here’s how. 1 2 3
  • 9. Casey Coleman SVP Global Government Solutions @caseycoleman | casey.coleman@salesforce.com
  • 10. Integration Advanced Analytics Application Development Platform Build Custom Experiences FedRAMP Government Cloud Communities and Self-Service Marketing and Outreach Contact Center and Case Management Collaboration Digital Commerce Relationship Management Learning and Engagement Intelligent Customer 360 Customer Success Platform
  • 13. 1. Ethics and integrity in everything we do. 2. Climate of trust. 3. Challenge authority / support the decision. 4. Do routine things routinely. 5. Strive for win-win outcomes. 6. Empower the team to decide and act – push authority down. 7. Continuous learning.
  • 14. In the tech industry we’re trying to solve big problems. We need diversity of thought. We can’t just have one person in the room making decisions for the entire population. “ “ — Rebe de la Paz Co-founder, PepUp Tech Watch film: https://www.youtube.com/watch?v=0N4o1 nJEaLE
  • 15. Create an environment that celebrates different experiences. Take the time to internalize your mission. Be intentional about building your culture. Create an engaging culture. Here’s how. 1 2 3