Effective Training Delivery


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Effective Training Delivery

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  • A strategy for an effective IT training delivery
  • Learning is a life long experience.
  • People both great and small will burn the midnight candle to achieve desired success – move up the ladder.
  • Skill Identification, Doing something about it thru learning
  • Training is teaching a skill
  • Liaising with the IT department to establish the most efficient and effective way of carrying out training using existing computer systems i.e NO NEED TO RE-INVENT THE WHEELS
  • Project Implementation Strategy
  • Access, Education, Helpdesk, Communication
  • The importance of Human Capital Development cannot be undermined in organisational development
  • Skill Identification, Doing something about it thru learning
  • Internet/Intranet/Extranet/CDs/Videos etc
  • E-learning cuts across all sectors i.e Information Technology, Leadership & Management, Social Care etc
  • A working combination
  • It’s multi-dymensional
  • Varied obstacles (Human & Technological)
  • Emotions and change
  • SMART objectives
  • Questions and Conclusion
  • Effective Training Delivery

    1. 1. Effective Training Delivery Olu segun Akintola October, 2009
    2. 2. Helping People Master Technology Getting a solid return on technology Investments takes more than good software. You need users who can Understand it ! Embrace it !! & Master it !!!
    3. 3. Some food for thought: What REALLY gives Staff & Managers headache on-the-job?
    4. 4. C H A N G E ‘“ Tell me, and I will forget Show me, and I may remember Involve me, and I will understand ” – Confucius, 450 B.C..’
    5. 5. Effective Training is Teaching a SKILL!
    6. 6. Specifically <ul><li>Delivery Plan based on inter-dept collaboration </li></ul><ul><li>Training Needs Analysis (TNA) </li></ul><ul><li>Develop Delivery by Classification </li></ul><ul><ul><li>IT Skill Levels ( New , Experienced ) </li></ul></ul><ul><ul><li>Modules ( Admin , Inpatients , Outpatients ) </li></ul></ul><ul><ul><li>Role / Function </li></ul></ul><ul><li>Monitoring Implementation on Time & Budget </li></ul><ul><li>Evaluation/Feedback </li></ul><ul><li>Support </li></ul>
    7. 7. Project Implementation The Team – Human + IT resources The Process - Methodology The Delivery – End Result
    8. 8. Access Educate helpdesk Communicate Approaches(3)
    9. 9. Instructor-Led Training
    10. 10. Scheduling Using Integrated Learning Management System ( LMS ) &quot;a software application that automates the administration, documentation, tracking, and reporting of training events&quot;
    11. 11. e learning “ Using a technological means (Internet/Intranet/Extranet) to access and manage learning that supports and enhances the knowledge of an individual”
    12. 12. The case for e-learning <ul><ul><li>No more expensive travel costs </li></ul></ul><ul><ul><li>Immediate availability </li></ul></ul><ul><ul><li>Self-paced learning </li></ul></ul><ul><ul><li>Increased confidence </li></ul></ul><ul><ul><li>Instructional quality </li></ul></ul><ul><ul><li>Consistency </li></ul></ul><ul><ul><li>Instant feedback and scores </li></ul></ul><ul><ul><li>Instant and less costly updates </li></ul></ul>
    13. 13. Blended Learning Solutions
    14. 14. Communication <ul><li>Communication is central to any project and there needs to be clear communication about the reasons and rationale behind it, benefits expected and plans for its implementation. </li></ul><ul><li>Communications are required to keep awareness and commitment high, maintain consistent messages and ensure expectations are managed in line with what is delivered. </li></ul><ul><li>Communication channels should be established to ensure that stakeholders’ expectations of the project can be managed and maintained </li></ul><ul><li>An ongoing two-way interface between the project team and stakeholders is essential. </li></ul>
    15. 15. Obstacles to learning <ul><li>Human </li></ul><ul><ul><li>Organizational </li></ul></ul><ul><ul><li>Cultural Resistance </li></ul></ul><ul><ul><li>Instructional </li></ul></ul><ul><li>Technological </li></ul><ul><ul><li>Bandwidth </li></ul></ul><ul><ul><li>Interactivity </li></ul></ul><ul><ul><li>Technology support </li></ul></ul><ul><ul><li>Development costs </li></ul></ul>
    16. 16. The Emotional Cycle of Change Level of Optimism Informed Optimism Rewarding Completion Uninformed Optimism Negative Positive Informed Pessimism Hopeful Realism TIME
    17. 17. SMART Objectives
    18. 18. Post Go-Live Infrastructure Users Application Support
    19. 19. Finally… Helpdesk Crib Sheets Data Quality Quick Reference Guides User Manuals FAQs