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Effective Training Delivery

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Effective Training Delivery

Effective Training Delivery

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  • A strategy for an effective IT training delivery
  • Learning is a life long experience.
  • People both great and small will burn the midnight candle to achieve desired success – move up the ladder.
  • Skill Identification, Doing something about it thru learning
  • Training is teaching a skill
  • Liaising with the IT department to establish the most efficient and effective way of carrying out training using existing computer systems i.e NO NEED TO RE-INVENT THE WHEELS
  • Project Implementation Strategy
  • Access, Education, Helpdesk, Communication
  • The importance of Human Capital Development cannot be undermined in organisational development
  • Skill Identification, Doing something about it thru learning
  • Internet/Intranet/Extranet/CDs/Videos etc
  • E-learning cuts across all sectors i.e Information Technology, Leadership & Management, Social Care etc
  • A working combination
  • It’s multi-dymensional
  • Varied obstacles (Human & Technological)
  • Emotions and change
  • SMART objectives
  • Questions and Conclusion

Transcript

  • 1. Effective Training Delivery Olu segun Akintola October, 2009
  • 2. Helping People Master Technology Getting a solid return on technology Investments takes more than good software. You need users who can Understand it ! Embrace it !! & Master it !!!
  • 3. Some food for thought: What REALLY gives Staff & Managers headache on-the-job?
  • 4. C H A N G E ‘“ Tell me, and I will forget Show me, and I may remember Involve me, and I will understand ” – Confucius, 450 B.C..’
  • 5. Effective Training is Teaching a SKILL!
  • 6. Specifically
    • Delivery Plan based on inter-dept collaboration
    • Training Needs Analysis (TNA)
    • Develop Delivery by Classification
      • IT Skill Levels ( New , Experienced )
      • Modules ( Admin , Inpatients , Outpatients )
      • Role / Function
    • Monitoring Implementation on Time & Budget
    • Evaluation/Feedback
    • Support
  • 7. Project Implementation The Team – Human + IT resources The Process - Methodology The Delivery – End Result
  • 8. Access Educate helpdesk Communicate Approaches(3)
  • 9. Instructor-Led Training
  • 10. Scheduling Using Integrated Learning Management System ( LMS ) "a software application that automates the administration, documentation, tracking, and reporting of training events"
  • 11. e learning “ Using a technological means (Internet/Intranet/Extranet) to access and manage learning that supports and enhances the knowledge of an individual”
  • 12. The case for e-learning
      • No more expensive travel costs
      • Immediate availability
      • Self-paced learning
      • Increased confidence
      • Instructional quality
      • Consistency
      • Instant feedback and scores
      • Instant and less costly updates
  • 13. Blended Learning Solutions
  • 14. Communication
    • Communication is central to any project and there needs to be clear communication about the reasons and rationale behind it, benefits expected and plans for its implementation.
    • Communications are required to keep awareness and commitment high, maintain consistent messages and ensure expectations are managed in line with what is delivered.
    • Communication channels should be established to ensure that stakeholders’ expectations of the project can be managed and maintained
    • An ongoing two-way interface between the project team and stakeholders is essential.
  • 15. Obstacles to learning
    • Human
      • Organizational
      • Cultural Resistance
      • Instructional
    • Technological
      • Bandwidth
      • Interactivity
      • Technology support
      • Development costs
  • 16. The Emotional Cycle of Change Level of Optimism Informed Optimism Rewarding Completion Uninformed Optimism Negative Positive Informed Pessimism Hopeful Realism TIME
  • 17. SMART Objectives
  • 18. Post Go-Live Infrastructure Users Application Support
  • 19. Finally… Helpdesk Crib Sheets Data Quality Quick Reference Guides User Manuals FAQs