On Danish library development as exemplified by Dokk1 in Aarhus by director Rolf Hapel, City of Aarhus

1. Dokk1 - Urban Mediaspace Aarhus
The largest municipal
construction project
in the history of Aarhus

2. Library and Citizens’ Services 18.000 m2
Rental spaces 11.000 m2
Covered outdoor area under building 10.500 m2
Areas for tecnical equipment and depots 4000 m2
Automatic P-facility for 1.000 cars
Arrival Center
+
Opening of river
Etablishing of harbour squares and spaces
Traffic regulation
Light rail tracé
Climate protection (flooding) of central city
The Project

3. Costs Mill. Euro
Economic Frame for the total project
Urban Mediaspace Aarhus 280
Financing Mill. Euro
Foundations Realdania og Realdania
Byg
100
Sale of old main library and
capitalising of rental income
55
The Municipality 119
Salling Foundation + Maersk
Foundation
6
I alt 280
Ecnomy
Rolf Hapel, Borgerservice og Biblioteker, Aarhus

4. 3 times the size of the public area
- now on two levels
Special place for kids and their families
- 5 times the old childrens
Increaset level of technology
- the building, the functions, the size
Learning activities and partnerships
Increased opening hours

5. Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark

6. The political process 1998-2005
1998 – Analysis point to four possible locations for a library
1999 – Idea competition for the urban harbor areas
2001 – City’s business promotion plan included ’Multimedia House’
2001 – City plan
2003 – City Council agree on investment plan
2004 - City Council agree on location
2003 – September: Master plan for urban harbor areas
2005 – Money for the project planning phase on ’Multimedia House’

7. 2007 – Competition format, determination of core values and vision
2008 – Clustering of projects from several to one, competition brief,
partnership with Realdania Foundation
2009 – Competition won by SHL, Alectia Engineers and Kirstine
Jensens landscape architects
2009/11 – Local plan, project planning, provision of project contracts
2011 - Ground breaking
2012 - Increased money for running costs in technical budget
2013 - Additional budget granted because of the building size
2014 - Additional budget granted because of increased opening hours
2015 - Opening of Dokk1
The political process 2005-2015

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21. ..but WHY?
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark

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23. 0
200
400
600
800
1000
1200
1400
More than 60 % decrease in number
of service points in Denmark since
1980!
Fewer libraries..
.

24. A well known innovation strategy
in the public sector..
Send
more
money..

25. Libraries
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark

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27. Reinvent the library
new ways of professionalism
new products
new alliances
new ways of funding
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark

28. Rolf Hapel Citizens' Services and Libraries Aarhus Denmark
A question for you..
To which problems in society is
the library the answer?

30. A new library model
for the knowledge
society
Danish Digital
Library
The ’Open Library’
Partnerships
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark

31. The modern library
D. Skot-Hansen et. al.
Royal School of Library and
Information Science
Cognition/information
Engagement
Innovation Empower-
ment

32. A British idea: The Mash-up library
LOCAL ARCHIVE
ARKIV
Archive
YOUTH
MEETING
ROOMS
ANALOGUE MEDIA
SELF SERVICE
LEARNING CENTER
SMS BUSINESS
SERVICE
HOME-
WORK
HELP
COMMUNITY
CENTER
CAFÉ
STUDY SUPPORTJOB CORNER
LIBRARY SHOP
REFERENCE
CONSUMER INFO
NATURE GUIDE
EXHIBITIONS
FAMILIES
Partner
activities
Q AND A
HEALTH
COUNCELLING
LEISURE INFO
NEWS LOUNGE
QUIET
AREA
TODDLERS/CHILDREN
REA-
DING
TRAI-
NING
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark

33. Citizens’ Services
Now all Danish public libraries offer
some sort of Citizens Services

35. ..meetings..
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark

36. ..workshops..
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark

37. ..idea pitching..
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark

38. ..focus groups..
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark

39. World Café 3-4 consecutive rounds of discussion
A new question posed at each round
Participants change – the host of the
table stays an picks up the essence
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark

40. ..vision creating..
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark

41. Photo typing
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark

42. Users and staff introduces ideas
and projects and participants
elaborate and develop those
ideas
Village Square
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark

43. Lead Users
Hiring young people – Mindspotters - on a
short term basis to create events and
develop ideas for this user group
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark

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45. ..user driven design..
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark

46. ..participatory design..
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark

47. ..building the future library..
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Children’s lab: Workshops with children btw 9-14 prototyping a library.
The results were used as part of the competition programme for UMSA

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51. DESIGN
THINKING
Design thinking is about accelerating
innovation to create better solutions to
the challenges we meet!
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark

52. The Aarhus Way
Vision
Field Trip
Vision revisited
Workshop
Define the problem
Test first prototype
A new method…
We are on our way…
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark

53. Download:
www.designthinkingforlibraries.com
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark

55. Interaction
Distance
Short term Long termSponsorships
Short duration
Donations, gifts
Volunteers as consultants
Advocacy campains
Co-production
R & D
Business development projects
Branding
Sponsorships
Long duration
Networks, clubs
Innovation in hybrid organisations
Dialogue on services
Partnership strategy
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark

56. Therefore partnerships..
New resources and skills in the library
Knowledge and inspiration from others
Increased network
Increased diversity and quality in
service production
Enhanced communication and
marketing
Legitimization
New ambassadors
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark

58. Self service return
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark

59. Increased diversity in collections
at the branches
Less unproductive transportation
Saves time, costs and resources
Floating collections
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark

60. Online reservation lists on
Smart Phones
Predetermined collection
paths on every branch
Work flow
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark

61. 870.000 items
4.3 mill loan per year
80.000 reservations at any given time
770.000 reservations per year
Main library + 18 branches
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark

62. Maximum and minimum amount of
material on the shelves
Maximum and minimum number copies to
each title
Automatic refill from the Material hotel
when shelves are low on materials
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark

63. Automatic regulation of overflow
and shortage
Material scanned to position
100 % net. usage of shelves
Reservations on the fast track
Media hotel
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark

65. Infrastrucure for
digital objects
+ Collaboration on
purchasing
+ Promotion and
mediation
Danish Digital Library
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
All Danish municipalities has joined!

66. Idea
 Liberate data and information
 Create relations between data
 Make the users knowledge visible and
useful
 Place information in a meaningful
context for the users
..by using open source software and
forming communities for development
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark

67. Concept
The well
(data repository)
O
Sources Application layer
O
m
Presentation
User transactions
Harvesting
and
indexing
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Shared
Library
automa-
tion
system

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73. Multiple platforms
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark

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79. Knot working”
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark

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83. Responsive design
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark

84. Only digital content
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark

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87. Editing the screens
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark

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97. Hackerspaces
Makerspaces
Fablabs
Share premises, tools,
knowledge
Create projects, ideas,
network

98. ..peoples lab..
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark

99. ..idea pitching..
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark

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101. Open Data hackathon
50 young developers
A weekend at the library
Experts as mentors and evaluators
Prizes for the winners
Rolf Hapel Citizens’ Services and Libraries Aarhus Denmark

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104. From
Information searchable
anywhere
To
What is only possible to
experience in the library
Space for media The space as a media
On-line On-site
Information Meaning and significance
Facts Reliability
Encounter with information Encounter with people
Well informed Eksperimental
Visitor Resource
Neutrality Sensuous
Serious Playful
Programme Events
The library as a space
Ivar Moltke, Create
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark

105. From Space for Media to Space for People
Libraries are low intensive
meeting places and
creators of social capital
and trust..
Ragnar Audunson, Oslo University college, Dept. of
Journalism, Library and Information Studies, Oslo,
Norway
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark

106. LESSONS LEARNED
Make partnerships
Co-create and co-produce
Integrate user generated knowledge in services
Liberate the library from analog media - gradually!!!
Think ’relations’ rather than ’transactions’
Build value chains, formats and ”universes” in service production
Make space for transformations in the library: Prototyping, fablabs, hackerspaces,
urban offices, demo-teques
Be where the users are
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark

108. Nearly 750.000 visitors in 6 months
4000 per day all week
400 inquiries at Info desk per day
6 % are users for Citizens’
Families with Children: Saturdays/Sundays
Day care mothers/Kindergardens: Weekdays
Students
Miscellanious users and the curious
Usage
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark

109. Architects Academy
Childrens Culture House
Chesshouse Aarhus
Danish Authors Association
Farthers Playground
Peoples University
Classical Listerners Club
Pokemon Club
Promenade Orchestra
Save the Children Youth
Causes that Unite
Song Power
Write Your Life Story
Genealogical Association
Students Council Juridical Aid
Wild About Words (Literature)
The Word School (Dyslectics)
NOTA (Dyslectics)
The primary schools (Early
literacy)
Aarhus Movie Workshop
etc…
70+ partnerships
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark

110. One week = 42 activities
..done in partnership!
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark

111. The
end