Presenting library deveopment in Aarhus and in Denmark

1. The Danish Model
Transforming Public Libraries
from Institutions of the
Industrial Age to Change
Agents for the Networked
Society..
Rolf Hapel, Aarhus Public Libraries, Denmark

2. Denmark
Aarhus
5.5 mill
310.000 inhabitants
647 km2km2
43,000
19 librarieslibrary service points
450 fixed
96 NZD average spending on
78 NZD average spending on
libraries per capita
libraries per capita

3. 1400
Fewer libraries..
1200
.
1000
800
600
400
200 More than 50 % decrease of
service points in Denmark since
0
1980!

4. E-book
readers

5. Libraries

6. Reinvent the library
new ways of professionalism
new products
new alliances
new ways of funding

7. A new library model
for the knowledge
society
Danish Digital
Library
Partnerships

9. The modern library
Cognition/information
Innovation Empower-
ment
D. Skot-Hansen et. al.
Royal School of Library and
Information Science Engagement

10. Space for meaningful and
touching experiences
Irrational, emotional and chaotic
Communicating a diversion of
aesthetic experiences
Space for inspiration Storytelling or other artistic
expressions
All kinds of media, cultural forms
and genres
Stage for events and cultural
arrangements
Supporting cognition/experience
and innovation

11. Space for experience and exploring the
world through media and communication
Free and easy access to information and
knowledge
Learning percieved as a dialogue
oriented process
Space for learning Based on learning needs of the users
Informal settings
Playful, interactive and social learning
methods
Homework café’s, study places, open
courses and experiment areas
Supporting cognition/experience and
empowerment

12. Open, public space
The Great Good Place - between home
and work
Arenas for encounters between people
of different interests and values
Encounter opinions through
discussions and debate
Space for meeting Non-committal, random encounters
through lounge décor with newspapers
and café atmosphere
Organized meetings
Chat groups, blogs or other social
media
Supporting empowerment and
engagement

13. Users creating new expressions in
the encounter with art and culture
Access to tools supporting creative
expressions
Gaming-, writing-, sound- and
video-workshops
Workshops with professional
Space for performance
artists, designers and multimedia
developers
Publishing and distributing work
and products of the users
User access to stages for
performance and expression
Supporting engagement and
innovation

16. Idea
 Liberate data and information
 Create relations between data
 Make the users knowledge visible and
useful
 Place information in a meaningful
context for the users
..by using open source software and
forming communities for development

17. Information silos
data bases

18. Concept
Sources The well Application layer Presentation
(data repository) O
O
Harvesting
and
indexing
m
User transactions

19. TING.community
40 12
Library Vendor
Partners Partners
Community Mobile
Projects
Mobile
Council TING.concept E.g. apps
----------
Community
Work Group Ding2
(CMS)
Open Source
The Well
Content
(Meta data
(Coding and
repository)
consistency)

21. The Net libraries
Virtual libraries or subject portals
produced by Danish public and
research libraries in cooperation

24.  Started spring 2000
 Editor based in Aarhus, production distributed
 Cooperation with nationwide public service TV and
radio broadcast (DR)
 Also nonfiction: ”Think Pauses” in cooperation with
Aarhus University and DR
 a series of events and booklets with scientist and
researchers on subjects like Freedom, Network,
Confidence and Hostility.

25. Author net Interviews
Video clips User profiles
Latest comments Ask your librarian
Podcasts Blogs News
Biographies
Readers Clubs Event calendar
’Something Similar’ Analyses
Best rated novels ’Book pieces’
Write to the Author Expert panels
Order the book in your library Bibliographies

26. Palle’s Gift Shop
Presentation
 All Danish public libraries participate
Theme
 Universe – basic figures and changing themes –
also in the physical libraries Recommendations
Music Games
Polling Downloads
Library Adds
User comments

31. Watch movies
with your borrowers card
on filmstriben.dk

36. Film and movies
E-sound books
E-music E-books

37. m.aakb.dk

38. Search and hold
SMS services
Integrated e-content
My loans/account
News from the library
Events
General info
Top 10
New media/
services
Recommen-
dations

39. Loan Patterns – ”Wisdom of the Crowd”

40. Others
who have
borrowed..

41. E-content from
the library:
Film and movies E-books
E-sound books
Music
Film..
E-sound books
E-music
..in
Websites
from e.g.
educational
E-books institutions

43. Launching ebook-service
October 2011
Agreement with primary
publishers covering 80 % of the
Danish e-book market
Build on TING
Technical integration to Fiction
Literature portal
Integration to OPAC’s

48. Scan point Titles by same
author
Others have
also borrowed..
Remember this
book

53. Mash-up library Partner
activities
LOCAL ARCHIVE NATURE GUIDE REFERENCE
ARKIV ANALOGUE MEDIA
LEARNING CENTER
Archive
YOUTH
TODDLERS/CHILDREN
JOB CORNER STUDY SUPPORT
FAMILIES
EXHIBITIONS
HOME-
WORK COMMUNITY
QUIET
REA- CENTER AREA
DING HELP
MEETING
TRAI-
NING CAFÉ Q AND A ROOMS
HEALTH SMS BUSINESS
COUNCELLING SERVICE SELF SERVICE
LEISURE INFO CONSUMER INFO LIBRARY SHOP
NEWS LOUNGE

54. ..a structured, obligating, mutual
beneficial and dialogue based cooperation
between organizations from different
sectors who by combining their resources
and competences can develop new
activities and services

55. Interaction
Partnership strategy
Innovation in hybrid organisations
Business development projects
Volunteers as consultants
R&D
Co-production
Advocacy campains Branding
Dialogue on services
Short term Sponsorships Networks, clubs
Long term
Short duration
Sponsorships
Donations, gifts Long duration
Distance

56. 20122

61. Thus partnerships..
New resources and skills in the library
Knowledge and inspiration from others
Increased network
Increased diversity and quality in
service production
Enhanced communication and
marketing
Legitimization
New ambassadors

63. Innovation Strategy

64. What is innovation?
New
Innovation
Value – for the
users

65. Davenport and Pruzak, 1998
Phases of innovation Viscositet of Knowledge
Known Goals and
non- aims
knowledge
Vision
Know-
Fullfillment
ledge
Divergent Convergent
Phase Phase
Action plans
Unknown
non-
The Groan-
knowledge
zone

67. Self service

68. The intelligent building..
The hybrid library
• Multiple user interfaces
• “Intelligent” user support from the
environment
• Web-services: embedded elements in the
physical library connecting items and data
from the Internet (recommendation, something
similar, author portraits)
Inspiring physical spaces for learning,
searching, reading

69. Pick up of digital material
The cell phone collect the web address
Bluetooth transmits address to pc
i-floor
Winner of Danish Design Award 2004
Info Column, proto type

70. Info Galleria

73. The Climate Scene

75. E-tables

76. Lib-Phone
RFID tags and Blue Toth
connected to content server

78. Early version…

79. Story Hat
PDA equipped
Reacts with rfid tags

81. The Laundry Game

84. ”Rocking
sheep”

86. The Story Chair

87. Interactive Wall

88. The Quibbler

90. Low Tech
Book Table
Innovation!

93. The library as a space
From To
Information searchable What is only possible to
anywhere experience in the library
Space for media The space as a media
On-line On-site
Information Meaning and significance
Facts Reliability
Encounter with information Encounter with people
Well informed Eksperimental
Visitor Resource
Neutrality Sensuous
Serious Playful
Arrangements Events
Ivar Moltke, Create

94. From Space for Media to Space for People
Libraries are low intensive
meeting places and
creators of social capital
and trust..
Ragnar Audunson, Oslo University college, Dept. of
Journalism, Library and Information Studies, Oslo,
Norway

95. World Café
3-4 consecutive rounds of discussion
A new question posed at each round
Participants change – the host of the
table stays an picks up the essence
Library as percieved
by others
Dialogue and oral
competences involved
Opportunity to
examine the library’s
own attitudes and
ideas

96. Photo typing
Groups of people forming visions.
Everyone gets a camera and has to
answer in photos: What is it like to
be a user and what is it like to
work there?
A great variety of
competences involved
Using pictures
communicates well
Starts discussions
and reflections

97. Village Square Users and staff introduces ideas
and projects and participants
elaborate and develop those
ideas
The library space is
used for ideas and
projects
A channel into user
thoughts and ideas
Test-space for
development topics
Access to user
networks

98. Mindspot: Target group from 14-20.
Lead Users Events inside and outside of the
library. Hiring young people –
Mindspotters - on a short term basis
to create events and develop ideas
for this user group
Using user competences
Construct a universe
Access to new network
and user groups
Changing the image of
the library worker

99. User driven design Children’s lab: A week’s workshop
with children btw 9-14 prototyping
a library. The results were used as
part of the competition programme
for UMSA
Direct access to
children and not just
to children’s adults
Children carries large
networks
In 2014 these children
are between 16-21

100. LESSONS LEARNED
Make partnerships
Co-create and co-produce
Integrate user generated knowledge in services
Liberate the library from analog media - gradually!!!
Think value chains, formats and ”universes” in service
production

101. LESSONS LEARNED
Make space for prototyping in the physical library
Increase ties between other public sector activities and
libraries
Think relations rather than transactions
Advocate and campain
Be where the users are

105. Analogue media..

106. ..digital media..

107. ..music..

108. ..serendipity..

109. ..events..

110. ..exhibitions..

111. ..play for adults..

112. ..picture books..

113. ..puppet theater..
Bogklubber

114. ..chess club..

115. ..imagination..

116. ..playful togetherness..

117. ..book start
programmes..

118. ..and story
telling!

120. Tuition..

121. ..structured courses..

122. ..informal learning..

123. ..consultation..

124. ..individual help..

125. ..homework help - primary school..

126. ..homework help café - immigrants..

127. ..edutainment..

128. ..word bingo..

129. ..guidance..

130. ..self learning..

131. ..and self service

133. Meetings..

134. ..talks..

135. ..discussions..

136. ..public debate..

137. ..voting..

138. ..politics..

139. .hanging out..

140. ..dating..

141. .. concentrating!

143. Writers workshops..

144. ..navigating..

145. ..rap performance..

146. ..building the future library..

147. ..poetry slam..

148. ..creating toys..

149. ..workshops for lead users..

150. ..creating the future..

151. ..method development..

152. ..play for children..

153. ..hacker labs..

154. ..necessary rest!

178. City Floor - level 0

180. Central escalators
Reading room
Project rooms
Entrance, level 1
Study cells
Reading room
Citizens Services
Multi purpose
halls
Learning and
meeting
Cafe

181. The entrance – level 1

183. Media Ramp - level 1

184. Media Ramp - level 2

185. Media Ramp
Rental Spaces
Learning and meetings
Central escalators
Learning and meetings
Children and Families

187. Hanging Garden
Exhibition Dynamic Surface Wardrobe
Mirror Room
Book shelves Loudspeaker

188. Breastfeeding space
Eating space
Blackboard paint