Presentation for Finnish library leaders on Dokk1 - the new main library in Aarhus and the services and facilities it contains

1. Dokk1 - Urban Mediaspace Aarhus
Rolf Hapel
Citizens’ Services and Libraries
City of Aarhus
Denmark

3. Library and Citizens’ Services 18.500 m2 - 185.000 sq. ft.
Rental spaces 11.000 m2 - 110.000 sq. ft.
Covered outdoor area under building 105.000 sq. ft.
Areas for tecnical equipment and depots 40.000 sq. ft.
Automatic P-facility for 1.000 cars
Arrival Center
+
Opening of river
Etablishing of harbour squares and spaces
Traffic regulation
Light rail tracé
Climate protection (flooding) of central city
The Project

4. Costs USD - 2015
Economic frame for the total project incl.
upgrading to climate class 1 308.000.000
Financing USD - 2015
Foundations Realdania and Realdania Byg 113.000.000
Sale of old main library and capitalising of
rental incomes
61.500.000
The Municipality 127.000.000
A.P. Møllers Almenfond (Foundation) 2.500.000
Salling Foundation 4.000.000
I alt 308.000.000

5. 3 times the size of the public area
- now on two levels
Special place for kids and their families
- 5 times the old childrens
Increased level of technology
- the building, the functions, the size
Learning activities and partnerships
Increased opening hours

6. Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark

7. The political process 1998-2005
1998 – Analysis point to four possible locations for a library
1999 – Idea competition for the urban harbor areas
2001 – City’s business promotion plan included ’Multimedia House’
2001 – City plan
2003 – City Council agree on investment plan
2004 - City Council agree on location
2003 – September: Master plan for urban harbor areas
2005 – Money for the project planning phase on ’Multimedia House’

8. 2007 – Competition format, determination of core values and vision
2008 – Clustering of projects from several to one, competition brief,
partnership with Realdania Foundation
2009 – Competition won by SHL, Alectia Engineers and Kirstine
Jensens landscape architects
2009/11 – Local plan, project planning, provision of project contracts
2011 - Ground breaking
2012 - Increased money for running costs in technical budget
2013 - Additional budget granted because of the building size
2014 - Additional budget granted because of increased opening hours
2015 - Opening of Dokk1
The political process 2005-2015

9. Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark

22. ..but WHY?

24. Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark

25. Libraries of the industrial age
Democracy
Free and equal access to
information
+ Education
Support to the formal education
system
+ Culture
Access to cultural heritage and
experiences
= Success
60 -70 % of population users
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark

26. Urbanity..
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark

27. Mobility..
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark

28. Demography
30 % fewer
young people..
..than when I was young!
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark

29. 0
200
400
600
800
1000
1200
1400
More than 60 % decrease in number
of service points in Denmark since
1980!
Fewer libraries..
.

30. The public sector is in a
state of permanent crisis,
and the fight on
resources is intense..
No more money –
probably less!

31. Reinvent the library
new ways of professionalism
new products
new alliances
new ways of funding
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark

33. A new library model
for the knowledge
society
Danish Digital
Library
The ’Open Library’
Partnerships
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark

34. The modern library
D. Skot-Hansen et. al.
Royal School of Library and
Information Science
Cognition/information
Engagement
Innovation Empower-
ment

35. A British idea: The Mash-up library
LOCAL ARCHIVE
ARKIV
Archive
YOUTH
MEETING
ROOMS
ANALOGUE MEDIA
SELF SERVICE
LEARNING CENTER
SMS BUSINESS
SERVICE
HOME-
WORK
HELP
COMMUNITY
CENTER
CAFÉ
STUDY SUPPORTJOB CORNER
LIBRARY SHOP
REFERENCE
CONSUMER INFO
NATURE GUIDE
EXHIBITIONS
FAMILIES
Partner
activities
Q AND A
HEALTH
COUNCELLING
LEISURE INFO
NEWS LOUNGE
QUIET
AREA
TODDLERS/CHILDREN
REA-
DING
TRAI-
NING
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark

36. Citizens’ Services
Now almost all Danish public libraries
offer some sort of Citizens Services

38. ..meetings..
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark

39. ..workshops..
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark

40. ..idea pitching..
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark

41. ..focus groups..
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark

42. ..vision creating..
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark

43. Users and staff introduces ideas
and projects and participants
elaborate and develop those
ideas
Village Square
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark

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45. ..participatory design..
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark

46. ..building the future library..
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Children’s lab: Workshops with children btw 9-14 prototyping a library.
The results were used as part of the competition programme for UMSA

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49. DESIGN
THINKING
Design thinking is about accelerating
innovation to create better solutions to
the challenges we meet!

50. Download:
www.designthinkingforlibraries.com
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark

52. Interaction
Distance
Short term Long termSponsorships
Short duration
Donations, gifts
Volunteers as consultants
Advocacy campains
Co-production
R & D
Business development projects
Branding
Sponsorships
Long duration
Networks, clubs
Innovation in hybrid organisations
Dialogue on services
Partnership strategy
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark

53. Therefore partnerships..
New resources and skills in the library
Knowledge and inspiration from others
Increased network
Increased diversity and quality in
service production
Enhanced communication and
marketing
Legitimization
New ambassadors
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark

56. Self service return

57. Increased diversity in collections
at the branches
Less unproductive transportation
Saves time, costs and resources
Floating collections

58. Online reservation lists on
Smart Phones
Predetermined collection
paths on every branch
Work flow

59. 870.000 items
4.3 mill loan per year
80.000 reservations at any given time
770.000 reservations per year
Main library + 18 branches

60. Maximum and minimum amount of
material on the shelves
Maximum and minimum number copies to
each title
Automatic refill from the Material hotel
when shelves are low on materials

61. Automatic regulation of overflow
and shortage
Material scanned to position
100 % net. usage of shelves
Reservations on the fast track
Media hotel

63. Infrastrucure for
digital objects
+ Collaboration on
purchasing
+ Promotion and
mediation
Danish Digital Library
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
All Danish municipalities has joined!

64. Idea
 Liberate data and information
 Create relations between data
 Make the users knowledge visible and
useful
 Place information in a meaningful
context for the users
..by using open source software and
forming communities for development
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark

65. Concept
The well
(data repository)
O
Sources Application layer
O
m
Presentation
User transactions
Harvesting
and
indexing
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Shared
Library
automa-
tion
system

68. Hackerspaces
Makerspaces
Fablabs
Share premises, tools,
knowledge
Create projects, ideas,
network

69. .. performances..
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark

70. Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
.. gaming..

71. ..hacker labs..
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark

72. ..peoples lab..
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark

73. ..idea pitching..

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78. Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark

79. Open Data hackathon
50 young developers
A weekend at the library
Experts as mentors and evaluators
Prizes for the winners
Rolf Hapel Citizens’ Services and Libraries Aarhus Denmark

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82. Rolf Hapel Citizens’ Services and Libraries City of Aarhus

83. Rolf Hapel Citizens’ Services and Libraries City of Aarhus

84. Rolf Hapel Citizens’ Services and Libraries Aarhus Denmark

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89. LESSONS LEARNED
Make partnerships
Co-create and co-produce
Integrate user generated knowledge in services
Liberate the library from analog media - gradually!!!
Think ’relations’ rather than ’transactions’
Build value chains, formats and ”universes” in service production
Make space for transformations in the library: Prototyping, fablabs, hackerspaces,
urban offices, demo-teques
Be where the users are
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark

92. 500.000 visitors in 4 months time
400 inquiries a day at the information desk
4500 per day inclusive Saturdays and Sundays
6 % are users of Citizens Services
Families with children: Saturdays and Sundays
Daycare, kinder gardens and schools: Week days
Students
Traditional library users
The curious

94. The
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