This document discusses how to operate in the cloud using ServiceNow and RightScale. It provides an overview of cloud strategies among enterprises, the role of central IT, and key components for operating in the cloud such as orchestration, automation, and multi-cloud management platforms. Examples are given of large companies using RightScale and ServiceNow to provision resources quickly and integrate across multiple clouds. The document demonstrates how RightScale helps with cloud management, orchestration, and operations across public and private clouds.

1. HOW TO OPERATE IN THE CLOUD
USING SERVICENOW, RIGHTSCALE AND
MORE

2. • Rishi Vaish
• VP of Products
• Ryan O’Leary
• Senior Product Manager
Panelists

3. Agenda
• Market Data
• What It Means to Operate In Cloud
• Some Real World Examples of RightScale and ServiceNow
• Demo
• Deep Dive into Technical Areas

4. What is Cloud Today?
Single private
5%
Single public
10%
No plans
3%
Multiple private
14%
Multiple public
13%
Hybrid cloud
55%
82%
Enterprise Cloud Strategy
1000+ employees
Multi-Cloud
Source: RightScale 2015 State of the Cloud Report
3

5. POLLING QUESTIONS
#1 & #2
4

6. What is the Role of Central IT Today?

7. What is the Role of Central IT Today?
Broker to Cloud
Users
Manage and
Govern
Demo/Train
Dev/QA
LOB
Finance
I&O
Governance
6

8. POLLING QUESTION
#3
7

9. Cloud Services Portal Becoming Table Stakes

10. SOME REAL WORLD
EXAMPLES
9

11. $4B+ Entertainment Services
• Goals
• Greater agility with a cloud-first strategy
• Solution
• Single click provisioning for 7 clouds
• Integrated with ServiceNow
• Benefits
• Cut 4-6 week requisition cycle to 10-15
minutes – near instant gratification
• Automated launching of large server
farms or CI environments for websites
• Deploy security patches across servers
in hours
Media & Entertainment Giant Brokers Cloud
10

12. $25B Grocery Chain
• Goals
• Drive innovation with “Cloud First”
strategy
• Drive down costs in low-margin
business
• Solution
• Portfolio of public and private clouds
• Cloud portability to avoid lock-in
• Integrate with ServiceNow
• Benefits
• Innovate quickly in competitive
environment
• Choose and move between clouds for
savings
Grocery Chain Driving Innovation with Cloud
11

13. WHAT IT MEANS TO
OPERATE IN CLOUD
12

14. Key Building Blocks to Broker Cloud Services
13
Test Automation
Build Automation
Code Repository
Collaboration
Orchestration
Cost
Management
Operations
Automation
Approval
Workflow
CMDB
Service Portal
Incident
Management
DevOps ITSM
Multi-Cloud
Management Platform

15. What Does a Workload Look Like Today?
14
Load Balancers
App Servers
Master DB Slave DB
Replicate >
DNS
Configure a system:
Cloud Application Template (CAT)
Configure a server:
• ServerTemplates (portable)
• Docker container (portable)
• AMI
• CF
• VM template

16. What Makes Up The Components?
AWS Azure Google CloudStack OpenStack vSphere
Multi-Cloud Image
Configuration Scripts Containers
15

17. Your Need To Orchestrate To Operate
Cloud Application Template
Declarative + Workflow
Cloud Compute
Cloud Storage
Cloud Network
Images
Templates/Contain
ers
PaaS Services
IaaS+ Services
Web Services
Declare
Resources
Control
Options
Orchestrate Deployment
Enable
Operations
Code
IaaS Resources Extended Services Application Assets
16

18. RightScale Helps You Here
Self-Service Cloud Analytics
RightScale Cloud Portfolio Management
Cloud Management
Design
Virtualized
Environments
Public
Clouds
Other
Services
Private
Clouds
Automate
Multi-Cloud Orchestration & Governance
OperateDeploy Report Optimize
17

19. AN EXAMPLE:
SERVICENOW,
RIGHTSCALE AND MORE

20. DevOps Process
19
Continuous Integration System
Jenkins, Hudson, Travis CI
AWS Azure Google VMware OpenStack CloudStack
Infrastructure-
as-code
RightScale
Source Code
Version Control
Build
Automation
Test
Automation
Code
Dev Tools
Multi-Cloud Orchestration
RightScale
Self-Service Portal/API
RightScale
Chef, Puppet, Salt, Ansible, Docker
Dev Test Staging Prod

21. DEMO 1
20

22. RightScale + ServiceNow Architecture
21
ServiceNow
Self-Service Portal
RightScale Cloud Portfolio Management
RightScale
CloudApp Designer
AWS Azure Google CloudStack OpenStack vSphere
RightScale API
RightScale
CloudApp Catalog
Designers Developers End Users
ServiceNow
Service Catalog
Multi-Cloud Integration and Orchestration
ServiceNow
CMDB
RightScale
Integration
with ServiceNow
ServiceNow
Workflow

23. DEMO 2
22

24. • Whitepaper: IT as a Cloud Service Broker
• www.rightscale.com/cloud-broker-white-paper
Q&A