1. MICHAEL E. LAWSON, NREMT<br />SENIOR DESKTOP ARCHITECT<br />Goal-oriented professional seeking to apply extensive experience in Desktop Engineering, System Analysis, and Leadership skills in a challenging career environment where strong communication, staff leadership, project management, troubleshooting, and performance optimization skills can be effectively utilized being a committed professional, who is highly organized, adjusts well to all types of environments, and learns new procedures quickly. Interaction with all applicable teams and customers to develop solutions that is beneficial to both parties. <br />Transferable Skills<br />Windows 3.1 – Windows 7MarimbaVMWareMac OS 9, X, ServerProject ManagementMcAfee/CA/Symantec AVOffice Suites through 2010Asset Evergreen/AMISpyware/Malware removalCSC SDS Imaging solutionLotus Notes and SametimeWorkflow ManagementGhost AICA Unicenter Service DeskCustomer RelationsService-Now SoftwareVendor RelationsFlexera AdminStudio<br />EXECUTIVE PROFILE<br />PROFESSIONAL ATTRIBUTES:<br />Solutions Oriented IT Specialist with notable success in a broad range of corporate IT initiatives while participating in planning and implementation of solutions in direct support of business objectives<br />Track record of increasing responsibility in desktop support, systems analysis and development, and full lifecycle project management<br />Track record of consistent success and exceeding goals.<br />Attention to detail and creative approach to problem resolution.<br />Outstanding team abilities and ability to participate in all phases of project based efforts while assisting, motivating, and leading project teams<br />Exceptional communication skills across all organization levels<br />SELECTED ACHIEVEMENTS:<br />ETS Account Lead Proxy<br />National Support for Desktop Engineering and Marimba product.<br />Field Technician.<br />Achieved 2 years of leading desktop refresh project to include CSC staff and subcontractors at a health ministry completing project before national due date<br />Trained multiple CSC field technicians at various health ministries in using SDS and best practices for utilizing prepackaged software(s) to improve workflow and speed of deploying/redeploying machines to the end user. <br />SOE training by Global for SOE creation and maintenance <br />National SDS Contact<br />Managed workflow for ETS Staff (AV, Marimba, Desktop engineering, sub contractors) <br />MICHAEL E LAWSON Page Two<br />EDUCATION<br />College Prep Diploma with focus on Computer Repair and Computer use courses – (2000) Daviess County High School <br />CAREER PATH<br />SENIOR DESKTOP ARCHITECT ASCENSION HEALTH INFORMATION SERVICES<br /> 10/2010 - Present<br />Role Highlights:<br />National Senior Desktop Engineering Architect<br />Desktop Ambassador at St. Mary’s Medical Center, Evansville IN, working directly with Infrastructure Delivery Director as conduit to national engineering team<br />Administratively and technically assisted implementation of MDT at St. Mary’s Medical Center<br />Re-prioritized work as needed when issues arose<br />Worked directly with Project Managers and customers on various implementations<br />National Technician for BMC Marimba Patch management and software deployments to desktop devices at all health ministries. <br />National Technician for Desktop Engineering assisting at all sites as requested<br />Windows 7 testing for SOE creation and development<br />Assisting in Deploying SCCM to replace BMC Marimba Toolset<br />Reviewing JAMF Casper, Quest, and other toolsets for support of Macintosh and iOS systems across the account<br />Packaged applications with Flexera AdminStudio 10<br />SYSTEM ANALYST PROFESSIONAL / ETS COMPUTER SCIENCES CORPORATION 03/2010 – 10/2010<br />Role Highlights: <br />End User Technical Services Account Lead Proxy.<br />Workflow Manager for ETS team of 13+ personal to include AV, Marimba, and desktop engineering staff<br />Oversaw workflow of all staff and tracked day to day operations<br />Distributed work to team members as required by account or ministry level<br />Re-prioritized work of team as needed when issues arose<br />Worked directly with Project Managers to make sure staff requirements were met and project deadlines were adhered to<br />Solution researcher for ministries reaching out with questions and concerns or programs and abilities to perform their needed functions<br />Traveling to sites to assist with Knowledge Transfers and any other assistance needed<br />National Technician for BMC Marimba Patch management and software deployments to desktop devices at health ministries. <br />National Technician for Desktop Engineering assisting at all sites as requested<br />FIELD TECHNICIAN ASSOCIATE / MSS COMPUTER SCIENCES CORPORATION 09/2007 – 03/2010<br />Role Highlights:<br />Full desktop support for end users to include hardware and software<br />Overseeing SDS imaging server and training CSC staff on use of software and imaging<br />Implemented SDS upgrade to newer version by reaching out and working with Global Team<br />Lead Tech in charge of refresh project 2 years running and overseeing CSC staff as well as subcontractors and Dell provided Staff<br />Main Windows Vista and Mac OS X support for ministries<br />Often assigned to difficult cases requiring complex troubleshooting by MDS lead or SSDM<br />Assigned to customers that believed issues were not handled correctly or to their satisfaction. Excellent conflict resolution skills<br />Formal training in Active Directory creating and deleting Accounts and Computers for refresh project<br />Leveraged to assist other ministries <br />Leveraged to assist with SOE creation, Windows 7 testing and Virtual Desktop setup<br />Remediated McAfee and Marimba at local ministry<br />Utilized CA Unicenter Service Desk<br />SUBCONTRACTOR FOR CSC THE COMPUTER MERCHANT LLC<br />2005-2007<br />Role Highlights: <br />Desktop Break Fix and IMAC work for health ministry.<br />07493000<br />TECHNICAL SUPPORT SPECIALIST OWENSBORO MEDICAL PRACTICE 2003-2005<br />Role Highlights: <br />Break Fix for hardware and software.<br />Support for 9 locations<br />Assisted in screening and selecting an Electronic Medical Records system<br />Assisted in implementing Exchange 2000 server and Outlook clients to users<br />MICHAEL E LAWSON Page Three<br />CAREER PATH CONTINUED<br />COMPUTER TECHNICIAN DARK STAR SATELLITE SYSTEMS, INC<br /> 1999-2003<br />Role Highlights: <br />In Home and In Shop computer repair<br />Custom Building Computers for customers<br />Build and maintain company computers<br />Trained home users on use of hardware and software<br />NATIONAL REGISTRY EMERGENCY MEDICAL TECHNICIAN OWENSBORO MERCY HEALTH SYSTEM 2000-2003<br />Role Highlights: <br />Direct Patient Care in Cardiac Catheterization Lab and Emergency Department utilizing EMT skill set<br />PROFESSIONAL AFFILIATIONS AND CERTIFICATIONSNational Registry Emergency Medical TechnicianHealthcare Provider CPR<br />REFERENCES AVAILABLE UPON REQUEST<br />