1. DELL™ SERVICE & SUPPORT
FOR THE
NYC DOE PCS PROGRAM
PCS Vendor Fairs June 3 & 4, 2009
May 27, 2009
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2. Dell at the
NYCDOE
Awarded the #1 Position in the PCS
Program – Supporting Central
Offices and all five boroughs
Most Experienced Support
Provider– Since 2003 providing
implementation, project
management, maintenance
support, technical consulting and
training
High marks on 2008 Satisfaction
Survey* – 88% of principals were
satisfied or very satisfied with Dell
onsite support
Committed to providing high level of
service – The program may have
changed, but Dell is still committed
to providing that same great level of
service the NYC DOE has come to
expect
* November/December 2008 2

3. BASIC . STANDARD
HOW DO THE PROGRAMS COMPARE?
PCS Services Basic Standard
In-Warranty Hardware Repair Included Included
Asset Recovery Services Included Included
Asset Tracking / Management Included Included
Out-of-Warranty Hardware Repair A la carte Included
Third Party Coordination for
Hardware Delivery A la carte Included
Installation A la carte Included
Moves, Adds, Changes, Reconnects A la carte A la carte
Rent-A-Tech A la carte A la carte
Training A la carte A la carte
Project Management A la carte A la carte
Custom or Additional Services A la carte A la carte
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4. PROGRAM BENEFITS
BASIC STANDARD
• Less initial upfront costs • More comprehensive
• “Pay as you need” suite of services
services included upfront
• Managed spend, • Allows for a more
enabling schools to predictable annual
choose whether to spend
purchase additional • Less administrative
services as needed overhead for schools to
• 2 day on site/5 day manage
repair • Fewer per event costs
• 1 day on site, 2 day
repair
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5. PROGRAM PRICING
BASIC
BASIC PROGRAM (YEAR 1)
 Blend of Subscription and “as needed” Ala Carte services
 Subscription Services & Pricing (prices shown are monthly
subscription rates based on Core Hardware type):
Desktop Laptop/
PCS Service Server Printer
PC Tablet PC
Hardware Repair (In Warranty) $1.21 $2.30 $3.81 $2.37
Hardware Disposal or Retirement $4.13 $4.13 $4.13 $4.13
Asset Management $0.53 $0.53 $0.53 $0.53
DELL CONFIDENTIAL 5

6. PROGRAM PRICING
BASIC (CONTINUED)
BASIC PROGRAM (YEAR 1)
 Common Ala Carte services (partial list):
Desktop Laptop/
PCS Service Server Printer
PC Tablet PC
Hardware Repair (Out of Warranty) $374.09 $374.09 $374.09 $420.86
Coordination for Hardware Delivery $47.08 $47.08 $47.08 $22.69
Hardware Installation & Integration $47.67 $47.67 $47.67 $28.05
 Rent-A-Tech Services also available
– Varying skill levels: Field Engineer, Sr. Field Engineer, Project Manager, and
Certified Cisco Engineer
– Varying rates based on engagement period: 2 hours, 4 hours (½ day), 8
hours (full day), 40 hours (full week), 160 hours (full month)
 Asset Tagging Service available; variable pricing based on the
number of core hardware devices
DELL CONFIDENTIAL 6

7. PROGRAM PRICING
STANDARD
STANDARD PROGRAM (YEAR 1)
 Subscription pricing program combines the value of Basic
services with important additional services
 Provides broad coverage for the most common events &
requirements (prices shown are monthly subscription rates
based on Core Hardware type):
Desktop Laptop/
PCS Service Server Printer
PC Tablet PC
Hardware Repair (In Warranty) $1.21 $2.30 $3.81 $2.37
B
A
S Hardware Disposal or Retirement $4.13 $4.13 $4.13 $4.13
I
C
Asset Management $0.53 $0.53 $0.53 $0.53
S
T
Hardware Repair (Out of Warranty) $22.36 $17.58 $16.68 $19.08
A
N
D Coordination for Hardware Delivery $9.38 $9.38 $9.38 $5.56
A
R
D Hardware Installation & Integration $9.38 $9.38 $9.38 $5.00
DELL CONFIDENTIAL 7

8. DELL ASSET RECOVERY SERVICES
120,000 PIECES AND 590 TONS LATER
 Dell is changing the way - computing assets are designed,
manufactured, operated, and disposed of to gain efficiency and
cost savings while reducing the effect on the environment
 Dell was the first IT company – to become carbon neutral
 We know schools – we know how to pick up obsolete
technology with no disruption to class work
 NYCDOE Passes Audits – When the EPA audits the DOE, they
pass every time!
 Asset Inventory Updates - Made timely and accurately
 Zero Landfill Policy – Means no
harmful environmental impact
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9. DELL SERVICES
WE KNOW THE NYCDOE
 Rent-A-Tech - Experienced technicians, familiar with NYCDOE
networks and IT policies, capable of complex installations and
may hold technical certifications can be you part time staff – by
the half day, day, week or month – an extra set of hands
 Project Managers and Integrators - Professional project
managers with skills in the area of planning, organizing, and
managing IT projects. Familiar with running both school-based
and district-size projects.
 Trainers – Dell trainers know the needs of teachers and provide
easy to use project based curriculum solutions. They deliver
professional development sessions to principals, teachers,
coaches and students in areas such as IT leadership and
planning, robotics and instructional technology
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10. TRAINING – ANY WAY YOU LIKE IT
ONLINE, INSTRUCTOR-LED, CUSTOM
• Dell Learning System and Online
Courses - PC and Desktop Application
courses in Microsoft® Office® , Adobe, etc.
• IT Training and Certification Courses - Focused on
managing an IT infrastructure.
• Educators' Professional Development Training
www.LearnDell.com/DLS
• PC and Server Basics - Covers
 Classroom with Instructor - Windows and Mac operating systems, network
Classroom with Instructor Professional and printer connection file storage, and basic
Development and Training, also known as
a “Workshop” troubleshooting
 Includes face-to-face workshops for • installing software and creating image backups
administrators, teachers, support staff, IT
staff, and students held onsite at • How to set up proxies, file storage, and
customer’s location or in a regional communicate with clients from the server.
location.
• 3P Credit
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11. DELL TECHKNOW 2.0
HANDS-ON TECHNOLOGY PROBLEM
RESOLUTION
 Dell TechKnow - is a free*
curriculum program designed and
offered by Dell to provide students in-
depth technology literacy and 21st
Century skills.
 Students complete approximately 40
hours of hands-on training in which
they learn technology concepts
including how to identify, troubleshoot
and resolve common IT problems for
desktops, notebooks, and Tablet PC.
 Students have the opportunity to
apply these concepts in an
instructional help desk environment
where they operate, maintain and
support computer hardware and
software.
*District must supply the instructor ,any
supplies, and equipment for students
participating in the program
DELL CONFIDENTIAL 11

12. SELECT DELL BY JUNE 12
RECEIVE FREE TOOLKIT FOR TECHIES
TRAINING
 Notebook and Desktop Tools - Learn how to prepare and
work with PCs in your school.
– Managing configurations, installations and file organization
 Basic Server Tools – Learn how to prepare and work with
the servers in your school.
– Both Windows and Mac workshops will be provided.
– Learn about proxies, storage and troubleshooting
 3P Credit - receive the 30 hours
of mandatory 3P credits (pending
accreditation)
 Classes held locally - at your
school or a central location

13. WHY DELL?
EXCELLENCE IN EXECUTION -
PARTNERS IN EDUCATION
 Experience - Six years of delivering custom services to the
DOE at a 98% service level attainment and implementation,
project management, technical consulting and training
 6+ Years of Proven Performance
– 75,000 Installations
– 30,000 Service calls annually
 Customer Satisfaction Rating – 4.8 out of a possible 5.0
 High marks on 2008 Satisfaction Survey* – 88% of
principals were satisfied or very satisfied with Dell onsite support
 Technicians and Management Staff – know your
environment and what it takes to deliver the
service that you have come to expect and deserve
all the time
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14. GOT QUESTIONS?
CALL YOUR DELL TEAM
(800) NYC-DELL
DELL CONFIDENTIAL 14

15. WE LOOK FORWARD TO SERVING YOU
THANK YOU
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