2. Enterprise Holdings
2
Leading The Way To The Global Future Of Vehicle Rental
XX+
vehicles
XXXX+
airport, rail station &
neighborhood locations
$XX.XX+
annual revenue
XXXXX+
employees
3. Proven Financial & Management Stability
3
XXth largest
privately-held
company in North
America
• XX years in business
• X CEOs in XX years
• Only investment-grade rated
company in the vehicle rental business
• Continuous reinvestment strategy
• Annually, largest purchaser of new
cars in the world
• Proven commitment to stability
and sustainability
4. A Responsible Global Citizen
4
Take care of
your customers
and employees
first; profits
will follow
Enterprise is in the “Business of Sustainability”
- Jack C. Taylor
Founder, Enterprise Holdings
5. 2 Global Brands, 1 Global Solution
5
~XX
countries
XX+
locations
World’s
Largest Fleet
Global
reporting & billing
XX%
participation
X Global
loyalty program
6. 2 Global Brands, 1 Global Solution
6
Being the World’s Leading Vehicle Rental Network
China
XX+
vehicle models
XXX locations
in XX cities
Every Commercial
airport
24 hrs
always open
Both self-drive and
driver provided
service available
XXXX+
cars
7. Your Ideal Transportation Partner
7
A financially-stable
company with
a long-term strategy
One that offers a
single loyalty/rewards
program worldwide
A customer-service
champion
Enterprise
Holdings
An ethical, flexible
and experienced
partner
Simple 3-step
implementation
process
The largest, most
consistent global
supplier
8.
9. Proposal Background: Total Cost Solution
9
of what
determines
your total
cost will be
overlooked
if daily rental
price is the
only focus.
XX%Time & Mileage:
• Base Rates
• Special City Rates
• City Differentials
• Mileage Fees
• One-way Fees
• Weekly Factor
• Monthly Factor
• One-day Surcharge
• Loss Damage Waiver
• Liability
Taxes & Fees:
• Lower cost, lower taxes
Business Practices:
• Capacity Control
• Participating locations
• Energy Recovery Fees
• Blackout Dates
• One-way availability
• Best Rate
XX
XX
XX
XX
Optional Services:
• GPS
• Refuel
• Toll Tag
• Satellite Radio
10. Global Account Management Team
Simon
Scott
EMEA
Account
Manager
Robson
Oliveira
LAC Account
Manager
Bob
Smith
Global
Account
Manager
Mary
Jones
ADR
Jim
Brown
Implementati
on Specialist
Joe
Exec
Executive
Support
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11. A Responsible Global Citizen
11
Enterprise Is in the “Business of Sustainability”
Diversity
• It is a Core Value
• X out of X new hires are
female or a minority
• XX% of our vendor spend is with
disadvantaged entities
• Via our extensive network we
operate in all socio-economic areas
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12. A Responsible Global Citizen
12
Enterprise Is in the “Business of Sustainability”
Philanthropy
• Enterprise Foundation
• Awarded over $XX million in
grants in FY14
• Top XX United Way Contributor,
XX% employer match
• Support the communities we do
business in
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13. A Responsible Global Citizen
13
Enterprise Is in the “Business of Sustainability”
Service
Quality Index
• Backbone to our success
• Top Box – Completely Satisfied
• Vital to career development
• Being implemented globally
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14. A Responsible Global Citizen
14
Enterprise Is in the “Business of Sustainability”
Employees
• Top hirer of college
grads annually
• In-depth training program
• Promote from within
• Customer Satisfaction is a habit
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15. A Responsible Global Citizen
15
Enterprise Is in the “Business of Sustainability”
Customers
• Bullet1
• Bullet2
• Bullet3
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16. Emerald Club Tiers
16
FBO delivery for all Emerald Club levels
• 0-XX rentals
or 0-XX days
• Emerald aisle
• Earned membership
• XX-XX rentals or
XX-XX days
• Executive selection
• Guaranteed
upgrade
• Earned or invited
membership
• XX+ rentals or
XX+ days
• Executive selection
• Guaranteed
upgrade
• Guaranteed car
with 24-hour
notice
• FBO delivery
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• Bullet1
• Bullet2
• Bullet3
Editor's Notes
The goal of this presentation is to be a high-level, fact finding presentation, hopefully more a conversation than a presentation.
There are two primary parts to this presentation:
Who is Enterprise Holdings
Validate our Global Network, with this in mind it is designed not to favor a single region over another and to clearly align regional solutions to that region so not to create confusion.
You will want to allow questions after each slide to determine what their needs are and what future meetings are required
This presentation has several “hidden” slides that can be accessed via links on the relevant slide. These “hidden” slides are after the Thank You slide and if you delete them they will not be available during the presentation.
Ideally you should practice this presentation several times to learn the functionality and flow.
This is where you position that the first few slides of the presentation are about Enterprise Holdings as a company, not fully reflective of our global network. It’s important for them to realize the strength and focus that stands behind every country we operate in, second to none in the industry.
This will be the only time where we intentionally bring up the structure of our network by stating: “The entire car rental industry operates globally with a model that includes corporately owned and franchised markets, however, there is one significant difference, Enterprise Holdings is the only provider with 100% compliance from every location. Not only is this important from a rate/cost standpoint, but the bigger issue could be risk exposure at locations which won’t honor the coverages within your agreement, this isn’t the case with Enterprise Holdings.”
With the exception of the previous comment, stay away from mentioning partners, franchises, etc unless specifically asked.
Besides that statement, cover the facts on this slide as you always would, remember to tell them why its important to them.
Here’s our opportunity to differentiate ourselves from everyone else on many levels, pick a couple which will ring with the account and explain why they are important, don’t just read the slide.
This slide is loaded with hidden navigation which will help to facilitate a discussion based on a customer’s feedback.
Begin by introducing the Jack Taylor quote and then progress to the six pillars or foundational beliefs we have as a company. As you work your way around the wheel and hit on a topic interesting to the customer you can click on that topic and 3-5 talking points will appear. Once you are finished covering that topic you will need to click on the icon at the bottom right of the slide to return to the original slide. At that time you can then select another topic if you would like. DO NOT PAGE DOWN WHILE YOU ARE VIEWING THE HIDDEN INFORMATION
Stress we are more than a car rental company, we operate with the communities and environment in which we operate at the top of our mind and we are constantly looking for ways to serve and protect them both all the while developing the best employees and providing the best customer experience in the industry.
Enterprise believes in supporting the communities we operate in.
Enterprise accomplishes this through its employee driven foundation which last fiscal year alone provided over $19 million in grants.
In FY14 the Enterprise Foundation issued over 4,000 grants, 90% of which were directly from employees.
In addition the Enterprise Foundation provides episodic disaster relief through the Red Cross.