quality control,quality assurance,quality improvement,keys to building quality,implementing tqm,quality circles

1. Building A Quality
Organization
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2. Introduction
• Customer Satisfaction is the main aim of every
organization.
• Customer requirements change with time.
• Competition creates a NEED in the mind of
customers.
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3. Dimensions of Quality
1) QUALITY CONTROL:
• looks at processes concerned with control
• Focus on auditing an organization
requirements
• specifies what is required
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4. 2) QUALITY ASSURANCE:
• concerned with monitoring
• focuses on meeting customer needs (customers
defined in the widest sense)
• provides guidelines
• looks at outcomes
3) QUALITY IMPROVEMENT:
• has structures for the sharing of good practice
• builds in continuous improvement
• has an element of self assessment
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5. 5 Keys to building Quality
• Continuous Improvement philosophy
• Consistency in everything you do
• Teamwork as part of the culture
• Routine Measure and Analysis
• Training for all
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6. Implementing TQM
1) Management Commitment
• Plan (drive, direct)
• Do (deploy, support, participate)
• Check (review)
• Act (recognize, communicate, revise)
2) Employee Empowerment
• Training
• Suggestion scheme
• Measurement and recognition
• Excellence teams
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7. 3) Fact Based Decision Making
• SPC (statistical process control)
• The 7 statistical tools
• team-oriented problem solving
4) Continuous Improvement
• Systematic measurement and focus
• Excellence teams
• Attain, maintain, improve standards
5) Customer Focus
• Supplier partnership
• Never compromise quality
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8. Quality Circles
• A group of employees who perform similar
duties and meet at periodic intervals, often
with management, to discuss work-related
issues and to offer suggestions and ideas for
improvements, as in production methods or
quality control.
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9. Benefits of Quality circle
• Establishment of quality standard
• Team Work
• Positive Attitude
• Positive working environment
• Increased productivity
• Production of standard quality goods
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10. Role in Organizational
Transition in TQM
Why is CHANGE essential?
• Customer expectations continuously evolve.
• Increased Competition
• Processes become outdated.
• Technology is changing rapidly.
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11. Teams for TQM
• A team is a group of individuals, all working
together for a common purpose.
• The individuals comprising a team ideally
should have common goals, common
objectives and more or less think on the same
lines.
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12. Team building can lead to:
• Good communications with participants as team
members and individuals
• Increased department productivity and creativity
• Team members motivated to achieve goals
• cooperation and collaborative problem-solving
• Higher levels of job satisfaction and commitment
• Higher levels of trust and support
• Diverse co-workers working well together
• Clear work objectives
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