ELEMENTS OF TQM

1. TQM
Key Elements
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2. Elements
• I. Foundation –: Ethics, Integrity and Trust.
• II. Building Bricks –: Training, Teamwork and
Leadership.
• III. Binding Mortar – : Communication.
• IV. Roof –: Recognition.
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3. ITFT College, Chandigarh 3
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4. Ethics
• Establishes a code of conduct. Good
/ Bad
• Individual v/s Organizational Ethics
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5. Integrity
• Honesty
• Morals & Values
• What Customers Expect &
what they deserve
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6. Trust
• Encourages commitment
• Essential to ensure customer satisfaction
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7. Training
• Ability to perform in teams
• Problem solving
• Decision Making
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8. Teamwork
• Quality improvement teams or
excellence teams (QITs)
• Problem solving teams (PSTs)
• Natural work teams
• (NWTs)
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9. Leadership
• Supervisor to lead the team
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10. Communication
• Downward communication
• Upward communication
• Sideways communication
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11. Recognition
• huge changes in self-esteem
• productivity,
• quality
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12. Let us Discuss !
• What are the different Elements of TQM?
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