Download at instashare.xyz Total quality management

1. Total Quality Control
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2. Small Q Vs. Big Q
Small Q or Old Quality
• Product
• Technical
• For Inspectors
• Led by Experts
• High Grade
• About Control

3. Small Q Vs. Big Q Contt…
Big Q or New Quality
• About Organization
• Strategic
• For Everyone
• Led by Management
• Appropriate Grade
• About Improvement

4. Quality Control
• Setting Quality Standards
• Appraisal of Performance
• Taking Corrective Actions
• Planning for quality improvement

5. Total Quality Control
It is quality control and improvements from shop floor to board
room.
Effective System for Integrating
• Quality development
• Quality Maintenance
• Quality Improvement

6. Principle of TQC
• Top Management Policies
• QC Training
• Quality at Service/Product design Stage
• Quality Materials for Suppliers
• QC in Production
• QC in distribution, installation & use

7. Total Quality Management
A philosophy that involves everyone in an organization in a
continual effort to improve quality and achieve customer
satisfaction.

8. Six Basic Concepts of TQM
• Top Management Commitment
• Focus on Internal & External Customers
• Employee Involvement & Empowerment
• Continuous Improvement (KAIZEN)
• Partnership with SUPPLIERS
• Performance Measures

9. 8 Essentials of TQM Focus
• Customer Satisfaction
• Leadership
• Quality Policy
• Organization Structure
• Employee Involvement
• Quality Costs
• Supplier Selection and Development
• Recognition and Rewards

10. Principles of TQM
• Strive for quality in all things
• Customer is the creation of service
• Improve the process or systems
• Continuous Improvement (Kaizen)
• Worker Involvement
• Ground decisions and actions on knowledge
• Encourage Team Work

11. Scope of TQM
• Are Integrated Organizational Infrastructure
• A Set of Management Practices
• A Wide Variety of Tools & Techniques