This is the first presentation I've created for a Life Coaching Seminar.

1. COMMUNICATION
and Listening Skills

2. By the end of the module, the participants will be able to:
• Identify and overcome barriers to
communication
• Practice the skills of successful
communication –
listening, questioning, and making the
message clear
Objectives

3. Outline
• COMMUNICATION FUNDAMENTALS
– Non-verbal communication
– Listening
– Asking questions
• BARRIERS TO COMMUNICATION
• COMMUNICATION STYLES
– 3 Basic Styles

4. Communication Fundamentals
What is Communication?
What is Effective Communication?
“You can’t not communicate. Everything you say or do
or don’t say and don’t do
sends a message to others”
~John Woods

5. Activity
What are the barriers to
Effective Communication?

6. Barriers to Communication
• Language
• Inappropriate medium
• Quantity of information
• Poor listening skills
• Cultural Differences
• Assumptions
• Lack of trust
• Emotional interference
• Perception

7. Communication Model
(Two-way Communication)
MEDIUM
MEDIUM
RECEIVERMEDIUMSENDER FILTER

8. Basic Types of Communication
• Verbal Communication
• Non-verbal Communication
• Written Communication

9. Verbal & Non-Verbal Communication
• VOICE
– Audible
– Pitch
– Tone
– Clarity
– Pace
• BODY LANGUAGE
– Posture
– Gestures
– Facial Expressions
– Eye Contact

10. Listening
“Seek First to Understand,
Then to be Understood.”
Habit #5. Seven Habits of Highly Effective People by Stephen Covey
“Most people do not listen with the intent to understand; they listen
with the intent to reply. They’re either speaking or preparing to
speak.”

11. Listening
PASSIVE
– Not involved, ignoring, pretending, selective
– Very little motivation to listen carefully
– Distractions – listening to music, watching tv
ACTIVE LISTENING
– Show interest through body language, tone, eye
contact
– Paraphrase: Reflect understanding by restating
– Being receptive
– Clarify by asking questions
– Empathize: Listen for ‘feelings’ and reflect
understanding

12. Active Listening
• Letting others talk more than you
• Attentive Listening- understanding
meaning/content
• Empathetic Listening –
understanding emotions
• Clarifying your understanding of
what was said
• Motivation for listening is to
understand and not just to be able to
prepare a response or counter
argument
• Keeping away from distracting
motions (work, texting, phone
calls, discussions with others)

13. Activity
RELAY

14. Types of Questions
• Close-ended Questions
• Open-ended Questions
• Probing Questions

15. Activity
Pass the Message

16. Communication Styles
•Aggressive
•Passive
•Assertive

17. Aggressive
• Focus on self
• Lack of concern for the other
• Reactive
• Negative approach/fault
• May have threatening body
language
• Tone
• Win-lose

18. Passive
• Unwilling or unable to
stand up for one’s views
• Not expressing opinion
• Lose-win

19. • Respect for self and others
• Convey messages clearly. Give information and
describe situations as they see it
• Express their feelings
• Respond to situations rather than react
• Seek change in others and prepared to change
themselves
• Win-win
Assertive

20. The difference between a smart
man and a wise man is that a smart man
knows what to say, a wise man knows
whether or not to say it.
~Frank M. Garafola