Reboot9: Kozarac.ba

Human Need: Why adoption is not an issue when the use case matters Lee Bryant, reboot 9.0, June 2007 www.headshift.com

adoption of online tools is often a challenge in the absence of perceived need

but where the use case really matters, people will make them work

“life will ﬁnd a way”

“life will ﬁnd a way” Sugata Mitra @ LIFT ‘07

what do these kids teach us about how to encourage adoption of social tools?

create (or ﬁnd) real needs & help people to fulﬁl them

a use case

kozarac

challenges:

town destroyed people imprisoned, thousands killed, survivors expelled

perpetrators stay in power, control local authority (and don’t want you back)

war ends

you go back and start rebuilding from scratch

How can online help ‘real’ community?

1990 91 92 93 94 95 96 97 98 99 2000 01 02 03 04 05 06 07 normal odd X --> the war justice? return begins rebuilding reclaiming

1990 91 92 93 94 95 96 97 98 99 2000 01 02 03 04 05 06 07 normal odd X --> the war justice? return begins rebuilding reclaiming ﬁrst diaspora-led sites

1990 91 92 93 94 95 96 97 98 99 2000 01 02 03 04 05 06 07 normal odd X --> the war justice? return begins rebuilding reclaiming ﬁrst diaspora-led sites recovering memory online

1990 91 92 93 94 95 96 97 98 99 2000 01 02 03 04 05 06 07 normal odd X --> the war justice? return begins rebuilding reclaiming ﬁrst diaspora-led sites recovering memory online new wave

1990 91 92 93 94 95 96 97 98 99 2000 01 02 03 04 05 06 07 normal odd X --> the war justice? return begins rebuilding reclaiming ﬁrst diaspora-led sites recovering memory online new wave kozarac.ba

S 50 0 100 150 200 250 300 350 400 450 svatk abo Fe no n mhutrid al k izn Aidio av posts moeguly d K@ Marlin ZE rc LE limasei NK beero n AP ny Si sa IeC o z lda tu A 2_ 19 Ne sSua fila p ab ckoided neC r Saezpo grH ck ljaa p 7 o_ k F 92 DJ aicad 0K z _Tlicill2 y Sead_S zc nbdinia io DJsuRe na2 d _Thi-b zic ad roc Ko Ac zicd Adza C P 1 e emrcaanJ i ABanin rmsic an Mne t JMa ckal Fa 1li9Apo h azlic86i joal lilc Alen58 dicic_lm79 mi euira ra o Ajn nra FCkaela (6,789 users total) ru lja ba ti am Djana y63 d St elagy sa d a D a ldu e riG aa mo h d ni1 ra l a vic n976 Hits top 100 users by posts s nas Hu Ealko ne d ste _Aditia licKika s 100000 200000 300000 400000 500000 600000 700000 800000 900000 0 s a7 Muab 3 it EL kjkanj _G coapo 05 sk Ja URsatran k A hac o n Ka upov BIJA i 05 Di iczvo daRiCzuAdir do cLmal Ke -n a 05 Va beehirN c-K mi aar ozvenci A lic 05 led brac ed en rie o- ik 7 06 Me delvi2r ho mdada Ja eaus smne Cp_itbbobina s 06 u Chll_an em ap25 pinalin 06 Sa enn-s b y mud_iba jak up a avniah c 06 ov t liseck icnraha7a az an1 mi a 06 skrkjia ed c ra 06 Sep- Oct- Nov- Dec- Jan- Feb- Mar- Apr- May- Jun- Date 06 06 06 Kozarac.ba usage stats 06 06 18 months of life on Kozarac.ba 06 usage statistics 2005-07 07 07 07 07 Jul- Aug- Sep- Oct- Nov- Dec- Jan- Feb- Mar- Apr- Series1

a tight network of discussions 6,900 forum posts by person

looks like a real community 6,468 private messages

“the morning gossip” (blog)

“the morning gossip” (blog) 300 top 50 stories by number of comments 250 200 Comments 150 100 1,983 stories with 10,502 comments 50 (ave. 5.3 comments per story) 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 Story

50 0 100 150 200 250 300 350 400 450 500 Znam ja njih... Vatrogasno!!! Memorijalni centar u logoru Omarska, nekoliko pitanja AKCIJA ZA FK \"BRATSTVO\" KOZARAC Istinski Islam ili nesto drugo :) Jeste li za Registraciju lanova, ho ete li se upisat AKCIJA-Bajramski Paketici Kozaracke provale Udruzenje Kozarac. ba Ko su patrioti? Ko su Bosanci? IZBORI 2006 Odcjepljenje RS iz BIH ( da li je moguce) NEDAM BOSNE, NEDAM BOLAN Renoviranje sale - dje ba zapelo? Novi sistem pretplate Mahane na stranici IZMJENA I DOPUNA REGULACIONOG PLANA KOZARAC_CENTAR Stanje trenutno u Kozarcu sad i bliza buducnost ove regije KAMERA ZA SVABU--GDJE BA ZAPELO Centralno Spomen obilje je ? OMG! we got ﬁre engines! DA SE RAZUMIJEMO postings Znam ja nas... views (x100) Top 25 forum topics by postings, also showing views (x100) Kozaracki intelektualci Kozarac-O svemu i sva emu...od urbanizma do turnira, BUJR Dusko Tadic uskoro na slobodi !?

OMG! we got ﬁre engines! 100 150 200 250 300 350 400 450 500 50 0 Znam ja njih... Vatrogasno!!! Memorijalni centar u logoru Omarska, nekoliko pitanja AKCIJA ZA FK \"BRATSTVO\" KOZARAC Istinski Islam ili nesto drugo :) Top 25 forum topics by postings, also showing view Jeste li za Registraciju lanova, ho ete li se upisat AKCIJA-Bajramski Paketici Kozaracke provale Udruzenje Kozarac. ba Ko su patrioti? Ko su Bosanci? IZBORI 2006 Odcjepljenje RS iz BIH ( da li je moguce) NEDAM BOSNE, NEDAM BOLAN Renoviranje sale - dje ba zapelo? Novi sistem pretplate Mahane na stranici IZMJENA I DOPUNA REGULACIONOG PLANA KOZARAC_CENTAR Stanje trenutno u Kozarcu sad i bliza buducnost ove regije KAMERA ZA SVABU--GDJE BA ZAPELO view pos Centralno Spomen obilje je ?

practical outcomes

bootstrapping a town

bootstrapping a town Kozarac has funded and organised its own ﬁre brigade with the help of the diaspora on the forums

memorialisation campaigns

from forum to meatspace (via Holland)

re-homing kids of the diaspora

X re-homing kids of the diaspora

what the creators say (an interview with Svabo)

“At the start, I could hardly switch the computer on, but even then we saw, through games, the potential of the internet to connect us - in Kozarac and outside Bosnia”

“The ﬁrst thought for many people in the diaspora when they wake up in the morning is Kozarac.ba. They have a need for contact, pictures of home, landscape and stories”

“Emin, a survivor of Omarska, lived in Denmark for 15 years, unable to open up and deal with his trauma. He recently found the site, and people with similar experiences, which brought him out of his shell.”

some observations 1. online social networks can bridge and repair structural holes that occur in physical world 2. sometimes the virtual world can preserve memories and culture that are under threat in the physical realm 3. remote members and virtual presence can provide real support for local community 4. where there's a will, there's a way ;-)

what lessons can we draw from this? • SCALE: small, intimate spaces are often the most effective at supporting collective action • COMMON PURPOSE: if people share a need for action, they will tend to be co-operative • HOOKS INTO ‘RL’: using online spaces to build a coalition for action in the physical realm • MOTIVATION: tapping into real needs is the key to promoting positive behaviours

kthxbye Thanks to: Sebina, Satko, Svabo, Aaly, Daal, Riccardo Apologies to: Halid Muslimovi! Give money to: www.kozarac.ba Sign petition: www.headgroups.com/display/om (cc) Lee Bryant, 2007 www.headshift.com

Reboot9: Kozarac.ba

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