Connecting the dots - Frontiers of Interaction 2012
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Connecting the dots - Frontiers of Interaction 2012

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I gave this talk at Frontiers of Interaction (http://frontiersofinteraction.com/) in Rome.

I gave this talk at Frontiers of Interaction (http://frontiersofinteraction.com/) in Rome.
Transcript: http://johannakoll.posterous.com/connecting-the-dots-my-talk-at-frontiers-of-i

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  • Affinity sort – create groups
  • Put things on a timeline – Experience Map
  • Map out connections – Rich Picture
  • Combine empathy for people with a better understanding of how a business delivers customer value – relate different perspectives
  • perspectives – mental models
  • cognitive diversitymake sense of things differentlybut also way of approachperspectivesbalanced team
  • do we reflect enough on how we approach things, ourselves and others? By understanding my colleagues approaches and needs I understand better where they are coming from, and what we need to do to work as a team. How we can harness this as skills rather than creating conflict.
  • Everyone holds all the values, and goals. Our actions can at times be fairly divergent from our dominant values. My own conflict, no ego vs recognition. Values can change over time. Embed values in how you do things. If key values aren’t aligned, collaboration won’t be fruitful
  • Keep learning and enhancing your own toolkit. Practice, practice, practice. Helped me understand and appreciate challenging collaborations more.Once you start thinking about values and frames, they are everywhere. - gut

Connecting the dots - Frontiers of Interaction 2012 Presentation Transcript

  • 1. Connecting the dots Johanna Kollmann @johannakoll Frontiers of Interaction 2012, Rome #foi12 - @johannakollIllustration by Josh Evnin:http://www.flickr.com/photos/jevnin/65560448/
  • 2. Systems Thinking#foi12 - @johannakoll
  • 3. #foi12 - @johannakoll
  • 4. #foi12 - @johannakoll
  • 5. How do I decide what to do next?#foi12 - @johannakoll
  • 6. Problem-solving. Decision-making. Abductive reasoning. Creativity. #foi12 - @johannakollIllustration by Liz Henry: http://www.flickr.com/photos/lizhenry/2051224366/
  • 7. How I decide what to do next#foi12 - @johannakoll
  • 8. How I decide what to do next 1. Toolkit#foi12 - @johannakoll
  • 9. #foi12 - @johannakoll
  • 10. Experience Map by Chris Risdon, from http://adaptivepath.com/ideas/the-anatomy-of-an-experience-map#foi12 - @johannakoll
  • 11. #foi12 - @johannakoll
  • 12. #foi12 - @johannakoll
  • 13. Build Learn Measure #foi12 - @johannakollPhoto by Hegemony77 Doll Clothes: http://www.flickr.com/photos/1-6-scale-doll-clothes/6884168554/
  • 14. A person’s ability to contribute improves if she can see a problem in multiple ways and if she can apply diverse heuristics. ~ Scott Page The Difference: How the Power of Diversity Creates Better Groups, Firms, Schools, And Societies (2007)#foi12 - @johannakoll
  • 15. How I decide what to do next 1. Toolkit 2. Collaborate#foi12 - @johannakoll
  • 16. #foi12 - @johannakollPhoto by Hannah Donovan: http://www.flickr.com/photos/hannahdonovan/5900445189/
  • 17. #foi12 - @johannakollPhoto by Rachel Winch: http://www.flickr.com/photos/rachelwinch/6412700227/
  • 18. How I decide what to do next 1. Toolkit 2. Collaborate 3. Values#foi12 - @johannakoll
  • 19. Values represent our guiding principles: our broadest motivations, influencing the attitudes we hold and how we act. The Common Cause Handbook (2011). www.valuesandframes.org#foi12 - @johannakoll
  • 20. #foi12 - @johannakoll The Common Cause Handbook (2011). www.valuesandframes.org
  • 21. Connecting the dots#foi12 - @johannakoll
  • 22. Enhance your toolkit and explore new perspectives. Seek out people who approach things differently to you. Reflect on what grounds you.#foi12 - @johannakoll
  • 23. Some resources Affinity sorting – KJ Technique: http://www.uie.com/articles/kj_technique/ Experience Map by Chris Risdon: http://adaptivepath.com/ideas/the-anatomy-of- an-experience-map Rich Picture: http://www.slideshare.net/johannakollmann/making-sense-of- messy-problems-systems-thinking-for-multichannel-ux Business Model Canvas by Alexander Osterwalder: http://www.businessmodelgeneration.com Scott Page: The Difference: How the Power of Diversity Creates Better Groups, Firms, Schools, And Societies (2007). http://press.princeton.edu/titles/8353.html Values and Frames: The Common Cause Handbook (2011). http://www.valuesandframes.org#foi12 - @johannakoll