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Connecting the dots                                                                           Johanna Kollmann            ...
Systems Thinking#foi12 - @johannakoll
#foi12 - @johannakoll
#foi12 - @johannakoll
How do I decide what to do next?#foi12 - @johannakoll
Problem-solving.                      Decision-making.                      Abductive reasoning.                      Crea...
How I decide what to do next#foi12 - @johannakoll
How I decide what to do next                                 1. Toolkit#foi12 - @johannakoll
#foi12 - @johannakoll
Experience Map by Chris Risdon, from http://adaptivepath.com/ideas/the-anatomy-of-an-experience-map#foi12 - @johannakoll
#foi12 - @johannakoll
#foi12 - @johannakoll
Build                         Learn                                                  Measure #foi12 - @johannakollPhoto by...
A person’s ability to                        contribute improves if                        she can see a problem in       ...
How I decide what to do next                                 1. Toolkit                               2. Collaborate#foi12...
#foi12 - @johannakollPhoto by Hannah Donovan: http://www.flickr.com/photos/hannahdonovan/5900445189/
#foi12 - @johannakollPhoto by Rachel Winch: http://www.flickr.com/photos/rachelwinch/6412700227/
How I decide what to do next                                 1. Toolkit                               2. Collaborate      ...
Values                        represent our guiding principles:                        our broadest motivations,          ...
#foi12 - @johannakoll   The Common Cause Handbook (2011). www.valuesandframes.org
Connecting the dots#foi12 - @johannakoll
Enhance your toolkit and              explore new perspectives.              Seek out people who              approach thi...
Some resources              Affinity sorting – KJ Technique: http://www.uie.com/articles/kj_technique/              Experi...
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Connecting the dots - Frontiers of Interaction 2012

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I gave this talk at Frontiers of Interaction (http://frontiersofinteraction.com/) in Rome.
Transcript: http://johannakoll.posterous.com/connecting-the-dots-my-talk-at-frontiers-of-i

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  • Affinity sort – create groups
  • Put things on a timeline – Experience Map
  • Map out connections – Rich Picture
  • Combine empathy for people with a better understanding of how a business delivers customer value – relate different perspectives
  • perspectives – mental models
  • cognitive diversitymake sense of things differentlybut also way of approachperspectivesbalanced team
  • do we reflect enough on how we approach things, ourselves and others? By understanding my colleagues approaches and needs I understand better where they are coming from, and what we need to do to work as a team. How we can harness this as skills rather than creating conflict.
  • Everyone holds all the values, and goals. Our actions can at times be fairly divergent from our dominant values. My own conflict, no ego vs recognition. Values can change over time. Embed values in how you do things. If key values aren’t aligned, collaboration won’t be fruitful
  • Keep learning and enhancing your own toolkit. Practice, practice, practice. Helped me understand and appreciate challenging collaborations more.Once you start thinking about values and frames, they are everywhere. - gut
  • Transcript of "Connecting the dots - Frontiers of Interaction 2012"

    1. 1. Connecting the dots Johanna Kollmann @johannakoll Frontiers of Interaction 2012, Rome #foi12 - @johannakollIllustration by Josh Evnin:http://www.flickr.com/photos/jevnin/65560448/
    2. 2. Systems Thinking#foi12 - @johannakoll
    3. 3. #foi12 - @johannakoll
    4. 4. #foi12 - @johannakoll
    5. 5. How do I decide what to do next?#foi12 - @johannakoll
    6. 6. Problem-solving. Decision-making. Abductive reasoning. Creativity. #foi12 - @johannakollIllustration by Liz Henry: http://www.flickr.com/photos/lizhenry/2051224366/
    7. 7. How I decide what to do next#foi12 - @johannakoll
    8. 8. How I decide what to do next 1. Toolkit#foi12 - @johannakoll
    9. 9. #foi12 - @johannakoll
    10. 10. Experience Map by Chris Risdon, from http://adaptivepath.com/ideas/the-anatomy-of-an-experience-map#foi12 - @johannakoll
    11. 11. #foi12 - @johannakoll
    12. 12. #foi12 - @johannakoll
    13. 13. Build Learn Measure #foi12 - @johannakollPhoto by Hegemony77 Doll Clothes: http://www.flickr.com/photos/1-6-scale-doll-clothes/6884168554/
    14. 14. A person’s ability to contribute improves if she can see a problem in multiple ways and if she can apply diverse heuristics. ~ Scott Page The Difference: How the Power of Diversity Creates Better Groups, Firms, Schools, And Societies (2007)#foi12 - @johannakoll
    15. 15. How I decide what to do next 1. Toolkit 2. Collaborate#foi12 - @johannakoll
    16. 16. #foi12 - @johannakollPhoto by Hannah Donovan: http://www.flickr.com/photos/hannahdonovan/5900445189/
    17. 17. #foi12 - @johannakollPhoto by Rachel Winch: http://www.flickr.com/photos/rachelwinch/6412700227/
    18. 18. How I decide what to do next 1. Toolkit 2. Collaborate 3. Values#foi12 - @johannakoll
    19. 19. Values represent our guiding principles: our broadest motivations, influencing the attitudes we hold and how we act. The Common Cause Handbook (2011). www.valuesandframes.org#foi12 - @johannakoll
    20. 20. #foi12 - @johannakoll The Common Cause Handbook (2011). www.valuesandframes.org
    21. 21. Connecting the dots#foi12 - @johannakoll
    22. 22. Enhance your toolkit and explore new perspectives. Seek out people who approach things differently to you. Reflect on what grounds you.#foi12 - @johannakoll
    23. 23. Some resources Affinity sorting – KJ Technique: http://www.uie.com/articles/kj_technique/ Experience Map by Chris Risdon: http://adaptivepath.com/ideas/the-anatomy-of- an-experience-map Rich Picture: http://www.slideshare.net/johannakollmann/making-sense-of- messy-problems-systems-thinking-for-multichannel-ux Business Model Canvas by Alexander Osterwalder: http://www.businessmodelgeneration.com Scott Page: The Difference: How the Power of Diversity Creates Better Groups, Firms, Schools, And Societies (2007). http://press.princeton.edu/titles/8353.html Values and Frames: The Common Cause Handbook (2011). http://www.valuesandframes.org#foi12 - @johannakoll
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