@thinknow Pair interviewing Two different
jobs (remember to take turns!) • One person guide the conversations • The other takes notes, ensures completeness Benefits • Easier to focus on just talking or note-taking • Better shared understanding later
@thinknow Simple interview framework 1.
Warm-up questions to set context “Tell me a little about yourself and how you…” 2. Talk about real events, avoid conjecture “Tell me about a recent time when you…” 3. Express appreciation “Thanks for your time, this was helpful!” 4. Ask for permission to follow up and referrals “May we contact you again? “Can you introduce us to other people like you?”
@thinknow Practice interview 1. Pair
up! Choose who will be the first “architect/ interviewer.” The other person is the “customer/ interviewee.” 2. Architect: Conduct a 5-minute interview to learn the qualities that would make this customer LOVE the house you will design. 3. Switch after 5 minutes so each person does an interview.
@thinknow Make a topic map
(team activity) 5 min Individual activity (silent): Write stickies that answer the question “what do I wish I knew about my customer/user?” 5 min Group activity: Taking turns, read your stickies to each other and put them on a table or poster. 5 min Group activity: organize the stickies, give each group a short 1-3 word name. 5 min Individual activity: Copy the group names to a piece of paper to make a topic map.