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Act like a child_Closing Keynote World Healthcare Forum_The Hague_29Nov2016

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ACT LIKE A CHILD

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#actlikeachild

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Disclosures
I do not have any
potential conflicts of interest.

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Act like a child_Closing Keynote World Healthcare Forum_The Hague_29Nov2016

When it comes to innovation within an organization, there is often an enormous gap between ambition — what we want to achieve — and performance — what we actually achieve.
The statistics are staggering. A recent McKinsey report shows that 84 percent of executives believe innovation is critical to their success. Only six percent, however, are satisfied with the actual innovation performance. That’s a 92 percent miss on target. There is no other function within an enterprise where the gap between ambition and actual performance is this large.
How can this be? Why are organizations failing to make innovation work?
It is because we aren’t asking good enough — much less the right — questions. And one of the key parts of making innovation smart, simple, and sticky is doing just that.

When it comes to innovation within an organization, there is often an enormous gap between ambition — what we want to achieve — and performance — what we actually achieve.
The statistics are staggering. A recent McKinsey report shows that 84 percent of executives believe innovation is critical to their success. Only six percent, however, are satisfied with the actual innovation performance. That’s a 92 percent miss on target. There is no other function within an enterprise where the gap between ambition and actual performance is this large.
How can this be? Why are organizations failing to make innovation work?
It is because we aren’t asking good enough — much less the right — questions. And one of the key parts of making innovation smart, simple, and sticky is doing just that.

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Act like a child_Closing Keynote World Healthcare Forum_The Hague_29Nov2016

  1. 1. ACT LIKE A CHILD
  2. 2. #actlikeachild
  3. 3. Disclosures I do not have any potential conflicts of interest.
  4. 4. Reframe
  5. 5. Why do companies underperform? We don’t ask enough questions!
  6. 6. This is me with my mom! May 1983
  7. 7. Most curious? 4 year old girls Ask 390 questions per day Source: The Telegraph, March 28, 2013. Study by Littlewoods.com
  8. 8. Dinner time: most question-intensive time of the day for parents, mainly moms!
  9. 9. 4-year olds ask really fundamental questions: Why water wet? Where does the sky end? What are shadows made of?
  10. 10. And then no more “Why” or “What if” questions! Creativity Crisis “By the time we’re 18 years old, we ask 80% less questions.” Newsweek, Creativity Crisis, July 10, 2010
  11. 11. Why? In school, teachers want … answers
  12. 12. Why? At work, our boss wants … solutions
  13. 13. Why? And in the case of innovation, everyone wants … ideas
  14. 14. Design thinking best practices: Innovation doesn’t start with ideas! Its starts with questions that let us capture previously unknown user needs and insights!
  15. 15. “Previously unknown …” This can be counter intuitive for healthcare industry professionals.
  16. 16. Sensing
  17. 17. Explore the topic combining rational analysis with intuitive gathering of insights and user needs. Sensing
  18. 18. Insight-to-Venture™ Rooted in design thinking and lean
  19. 19. 4 – 24 Project – Hal Gregersen
  20. 20. Anatomy of a Creative Question: How might we [action verb] for a [user] with [need], given that they [insight]?
  21. 21. How can I ask better questions? 1. Observe & listen 2. Talk & network 3. Try & experiment
  22. 22. Doug Dietz, GE Healthcare GE Adventure Series
  23. 23. How might we build question-centric teams and organizations?
  24. 24. How can we provide space for questions? 1- Make it safe 2- Make it cool 3- Make it fun 4- Make it rewarding 5- Make it sticky
  25. 25. Make it safe: two-pizza teams
  26. 26. Make it cool: be a pirate “Who wants to join the Navy when you can n be a pirate.” https://youtu.be/tjgtLSHhTPg
  27. 27. Make it fun: go on a Wild Safari Who doesn’t want to go on a Wild Safari mission?
  28. 28. Make it rewarding: quantify success Provides goals, give guidance (and knowledge), measure progress, setup for success.
  29. 29. Make it rewarding: quantify success Provides goals, give guidance (and knowledge), measure progress, setup for success.
  30. 30. Make it sticky: hardwire best practices Timeline–Step-by-step process takes people through the question-first approach to the future of healthcare.
  31. 31. Innovation almost never fails due to a lack of creativity. It’s almost always because a lack of discipline. Deloitte Study September 2015
  32. 32. Source: Forbes, The World’s Most Innovative Companies, 2015 Ranking
  33. 33. “In a world of change, the learners shall inherit the earth, while the learned shall find themselves perfectly suited for a world that no longer exists.” Eric Hoffer - Philosopher

Editor's Notes

  • You may wonder how great innovators know how to ask the right questions.
    They listen. But really listen – not to just answer.
    Actually quite the contrary.
    They listen so that they can ask or formulate an even better question that can help unlock the a solution no one has thought of to address a situation.
    That’s the key: listening to questions and asking questions.

    Two other ways innovators know how to ask good questions is to network (talk to other people) and experiment (try things).

    Just to get a sense of the room here, if you had to go out and get answer to questions you had no idea about. Would you prefer to go out observing (watching the world), networking (talking to people), or experimenting (just trying things),



  • Innovative leaders of innovative companies use these skills to solve their problems and being rewarded for it

    Make a difference for you and problems you want to solve
    Let me ask a question:
    How many of you would consider yourself innovators out there
    How many of you out there solve problems?
    If you have problems, you don’t have the answer to it, right?
    Its not important if you’re an innovator or a creative problem solver. Don’t get hung-up on the word.
    You can use these skills to solve problems and make a difference for you, for your team, booking as a whole, and even your other stakeholders.

    And this takes me back to the 4-year olds. Who has a 4-year old at home? They are doing his stuff, right. They ask lots of questions, they talk to just about anybody, they experiment all sort of things … they do it. Now how many of us were once 4 years old? We all were.

    You see my point?

    I really believe everybody has more creative capacity than they sometimes think. Make a difference for yourself, make a difference for those around you, and the broader world around you.

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