MEANING: Personality is the particular combination of emotional, attitudinal, and behavioral response patterns of an individual. Measurable traits that a person exhibits. An enduring combination of motives, emotions, values, interests, attitudes and competencies.
Heredity/ Physiological Determinants Include physical characteristics,IQ,potential,temperament Social/Cultural Environment Involves family roles, traditional practices, norms, customs, procedures, rules and regulations, precedents and values. Situational Factors People behaviour is different in different situations.
(MBTI) assessment is a psychometric questionnaire designed to measure psychological preferences in how people perceive the world and make decisions From Jungs original concepts, Briggs and Myers developed their own theory of psychological type, on which the MBTI is based. The MBTI sorts some of these psychological differences into four opposite pairs, or dichotomies, with a resulting 16 possible psychological types.
Personality Types A personality test that taps four• Extroverted vs. Introverted characteristics and classifies (E or I) people into 1 of 16 personality• Sensing vs. Intuitive (S or types. N) For instance:• Thinking vs. Feeling (T or ESTJ: extraversion (E), F) sensing (S), thinking• Judging vs. Perceiving (P (T), judgment (J) or J) INFP: introversion (I),Score is a intuition (N), feeling combination of all (F), perception (P) And four (e.g., ENTJ) so on for all 16 possible type combinations
In contemporary psychology, the "Big Five" factors (or Five Factor Model; FFM) of personality are five broad domains or dimensions of personality which are used to describe human personality. The five factors are: Openness to experience – (inventive/curious vs. consistent/cautious). Appreciation for art, emotion, adventure, unusual ideas, curiosity and variety of experience. Conscientiousness – (efficient/organized vs. easy- going/careless). A tendency to show self discipline, act dutyfully, and aim for achievement; planned rather than spontaneous behaviour.
Extraversion – (outgoing/energetic vs. solitary/reserved). Energy, positive emotions, surgency, and the tendency to seek stimulation in the company of others. Agreeableness – (friendly/compassionate vs. cold/unkind). A tendency to be compassionate and cooperative rather than suspicious and antagonistic towards others. Neuroticism/emotional stability – (sensitive/nervous vs. secure/confident). A tendency to experience unpleasant emotions easily, such as anger, anxiety, depression, or vulnerability.
Emotions, often called feelings, include experiences such as love, hate, anger, trust, joy, panic, fear, and grief. Emotions are related to, but different from, mood. Emotions are specific reactions to a particular event that are usually of fairly short duration.
Affect A broad range of emotions that people experience.Emotions MoodsIntense feelings that Feelings that tend to beare directed at less intense thansomeone or emotions and that lacksomething. a contextual stimulus.
Felt Emotions – These are the individual actual emotion. Or Displayed Emotions- These are the emotion that are organizationally required and considered appropriate in a given job. Surface Acting It means hiding one’s inner feeling and forgoing emotional expressions in response to display rules. Or Deep Acting It means trying to modify one’s true inner feelings based on display rules.
SIX UNIVERSAL EMOTIONSHAPPINESS SURPRISE FEAR SADNESS ANGER DISGUST
Emotional intelligence refers to peoples ability to monitor their own and other peoples emotional states and to use this information to act wisely in relationships. Emotional intelligence has five parts: Self-awareness: recognizing internal feelings. Managing emotions: finding ways to handle emotions that are appropriate to the situation. Motivation: using self-control to channel emotions toward a goal. Empathy: understanding the emotional perspective of other people. Handling relationships: using personal information and information about others to handle social relationships and to develop interpersonal skills.
Effect on Decision Making Emotions and Absenteeism Effects on creativity Interpersonal relations 17
POSITIVE NEGATIVE Increase creativity Aggressions towards Encourage helping colleagues behavior and co- Dissatisfaction with operation the job Reduce aggressions Frequent fights against organization and people Absenteeism Leads to accuracy in the work 18
INTELLECTUAL CAPITAL In today’s knowledge-based, innovation driven economy, the smart will survive. Emotions directly affect the "amount" of intellectual capital - how smart and innovative the workforce is - because emotions directly affect intellectual functioning. CUSTOMER SERVICE The connection between emotional state and customer service is obvious. If service workers are angry, demoralized, or just plain disinterested, no amount of training will offset the service climate their emotional state creates. ORGANIZATIONAL RESPONSIVENESS Being responsive means being both fast and flexible. Emotions affect how fast and flexible people are in their responses, and therefore how fast and flexible organizations are in their’s.
PRODUCTIVITY The happier an employee is with their work and their company, the more likely they will work hard. EMPLOYEEE ATTRACTION AND RETENTION Organization’s ability to attract and retain employees is influenced clearly by employees. The happier employees are, the more likely they will want to stay.
Emotions play a role in the choices we make and actions we take. Directed emotions can motivate, inspire, and add positive intensity to our work. Individuals who take the initiative to stay on top of their own emotional reactions and help others to do the same have a positive impact on productivity, relationships, the overall atmosphere of the workplace, and their personal well-being.