Emotions are intense feelings that are directedat someone or somethingEmotion is a complex psycho physiological experience ofan individuals state of mind as interacting withbiochemical(internal) and environmental(external)influencesEmotion is associated with mood, temperament, personality,disposition, and motivation
Do Emotions Make Us Irrational? Expressing emotions publicly may be damaging to social status Emotions are critical to rational decision-making Emotions help us understand the world around us What Functions Do Emotions Serve? Darwin argued they help in survival problem-solving Evolutionary psychology: people must experience emotions as there is a purpose behind them Not all researchers agree with this assessment
VARIETY: There have been numerous efforts to limit and define the fundamental or basic set of emotions. Research has identified six universal emotions; anger, fear, sadness, happiness, disgust, and surprise.
Research has identified six universal emotions: Anger Fear Sadness Happiness Disgust Surprise
The closer any two emotions are to each other on the continuum, the more likely people are to confuse them.Happiness Surprise Fear Sadness Anger Disgust
INTENSITY:People give different responses to identical emotion-provoking stimuli.In some cases this can be attributed to the individual’spersonality. Other times it is a result of the job requirements.People may vary in their inherent ability to express intensity.
Some people have severe difficulty in expressing theiremotions and understanding the emotions of others.Psychologists call this alexithymia.People who suffer from alexithymia rarely cry and are oftenseen by other as bland and cold.Their own feelings make them uncomfortable, and they areoften at a complete loss to understand what others aroundthem feel.
A related affect-term that is gaining increasing importance inorganizational behavior is emotional laborEvery employee expends physical and mental labor whenthey put their bodies and cognitive capabilities, respectivelyinto their jobsBut most jobs are also require emotional laborThe concept of emotional labor originally developed inrelation to service jobs
WOMEN: Can show greater emotional expression. Experience emotions more intensely. Display emotions more frequently. Are more comfortable in expressing emotions. Are better at reading others’ emotions.MEN: Believe that displaying emotions is inconsistent with the male image. Are innately less able to read and to identify with others’ emotions. Have less need to seek social approval by showing positive emotions.
Organizational Cultural Influences Influences Individual Emotions
Felt emotions are an individual’s actual emotionsDisplayed emotions are those that are organizationally-required and considered appropriate in a given job. Theyare not innate; they are learned
Emotional intelligence refers to an assortment ofnoncognitive skills, capabilities, and competencies that influencea person’s ability to succeed in coping with environmentaldemands and pressures.It’s composed of five dimensions:Self-awarenessSelf-managementSelf-motivationEmpathySocial skills
Self-awareness: The ability to be aware of what you are feelingSelf-management: The ability to manage one’s own emotions and impulsesSelf-motivation: The ability to persist in the face of setbacks and failuresEmpathy : The ability to sense how others are feelingSocial skills: The ability to handle the emotions of others
Selection EI should be a hiring factor, especially for social jobs. Decision Making Positive emotions can lead to better decisions. Creativity Positive mood increases flexibility, openness, and creativity. Motivation Positive mood affects expectations of success; feedback amplifies this effect. Leadership Emotions are important to acceptance of messages from organizational leaders.
Emotions in the work place result in a series of problemsthat managers find themselves faced with in their workplace.Personal issues:- Employees react to one another because of personaltraits that they either like or dislike in their peers and this cancause some serious problems in the smooth execution of work.Workplace Antics:- Bullying or ganging up in office environments are as realas the grapevine.
Management must be aware that there are peer pressuresand groups that form based on interests and othercircumstances.Employee Orientation:- New employees can face a stiff battle to be accepted byexisting employees and this can lead to complications sincethe new recruit has been taken on to execute a specific rolewithin the business and the longer the candidate takes to beaccepted, the greater the losses felt by the company and themore the inefficiency.
Gender harassment:- particularly towards women is a common occurrence in the workplace and regulations govern any such harassment very stringently. However, a lot of cases dont get reported simply because the subjected women are ambiguous about what defines harassment. Stress:- Stress is one of the more discussed affects that influence the emotional well being of individuals in every sphere of their lives.