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Patrick O’KeefeOwner, iFroggy Networkifroggy.comAuthor, “Managing Online Forums”managingonlineforums.com
The Art of Responding toFeedback From Your Community Feedback?@iFroggy
Feedback Can Be…Scary Feedback?@iFroggy
Feedback Can Be…Valuable Feedback?@iFroggy
Feedback Can Be…Challenging Feedback?@iFroggy
The Art of Responding to Feedback in…3 Simple Steps Feedback?@iFroggy
Step #1Appreciation“Thank You” Feedback?@iFroggy
Step #1AppreciationEven if it’s Bad Feedback?@iFroggy
Step #1AppreciationYou Want Feedback, Right? Feedback?@iFroggy
Step #2Acknowledgement“I Appreciate Your Perspective” Feedback?@iFroggy
Step #2AcknowledgementUnderstand Before You Act Feedback?@iFroggy
Wait. Pause. This is Common Sense.Are the First 2 Steps Really…Important? Feedback?@iFroggy
Words Matter(i.e. “I’m Just an Honest, Blunt Person” is NOT an Excuse) Feedback?@iFroggy
Step #3ConsiderationFinding the Value in Feedback Feedback?@iFroggy
Step #3ConsiderationStrip Away the Negative Feedback?@iFroggy
Step #3ConsiderationWhat About Trolls and Idiots? Feedback?@iFroggy
Step #3ConsiderationIf it’s Good, Use it – If it’s Not, Don’t Feedback?@iFroggy
Step #3ConsiderationFeedback Isn’t Always Actionable Feedback?@iFroggy
Step #3ConsiderationBe Honest Feedback?@iFroggy
Step #3ConsiderationHonest, Yes - Blabbermouth, No Feedback?@iFroggy
Step #3ConsiderationGive Accurate Expectations Feedback?@iFroggy
Step #3ConsiderationThere Are No “Stupid” Suggestions Feedback?@iFroggy
Step #3ConsiderationDon’t Say “No,” Frame “No” Feedback?@iFroggy
This Will be Very Smart.. or Very…Foolish(Hoping for the First One) Feedback?@iFroggy
More Feedback?! Please…Twitter: @iFroggyE-Mail: patrick@ifroggy.comSkype: patrick_okeefe
Why?
Thank You Book Signing South by Bookstore Trade Show + Exhibition Floor RIGHT NOW Also available at Barnes & Noble, on Amazon.com, the Amazon Kindle, as an eBook from Powells.com and wherever super duper, very fine books are sold. managingonlineforums.com

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