13. Challenge Five Asking Questions more Open ended Challenge Six Expressing more appreciation, encouragement, delight Challenge One Listening more carefully and responsively Challenge Seven Seeing Every conversation— opportunity to grow Challenge Two Explain Conversational Intent and Invite Consent Challenge Three Expressing you more clearly and completely Challenge Four Translate complaints and Criticism into requests
14. C hallenge One Listening more carefully and responsively
15.
16. C hallenge Two Explain Conversational Intent and Invite Consent