Deep Listening

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Deep Listening

  1. 1. Deep Listening
  2. 2. 70% of what a person sees really comes from the mind of the observer
  3. 3. Mental Models
  4. 4. Understanding Mental Models • Deeply rooted or held pictures in our mind (images, assumptions, generalisations & abstractions) • It influences how we understand the world, our work & how we take action • Often we are not aware on the effect of mental models on our behavior • It limits us to familiar way of thinking
  5. 5. Ladder of Inference Take Action Form Beliefs Form Belief Make conclusions Make Assumptions Add meaning to Data Select Data Observed Data Extracted from works by C Argyris
  6. 6. Types of conversation Saying what they want to hear • Empty phrases • Polite DOWNLOADING • Cautious Talking Nice Autistic System Saying what I think DEBATING • Exchange of divergent views Talking Tough • I am , my point of view Adaptive System Saying what we say & do • from defending to enquiring into view points DIALOGUE: • “I can change my point of view Reflective Inquiry Self-Reflective System Speaking from what is moving through COLLECTIVE PRESENCE • Co-creating something new • Presence of an emerging future whole Generative Flow Generative System © 2004 C. O. Scharmer
  7. 7. Types of Listening Reconfirming old opinion Listening by Downloading LISTENING # 1 & judgments habits of judgment From Habit VOF Precise listening: Open Mind Disconfirming new data LISTENING # 2 noticing differences From Outside Emotional connection, Open Heart Empathic Listening Deep understanding, seeing LISTENING # 3 through another person’s eye From Within VOJ Open Will Connecting to the presence LISTENING # 4 of an emerging future whole; Generative Listening From Source Shift in identity: (from the Future that wants to emerge) Authentic Self VOC Collective-Sensing Collective-Presencing Collective-Creating © 2004 C. O. Scharmer
  8. 8. N Process 1. Silencing others (Blinding) 2. Blaming (De-sensing, Arrogance) 3. Holding-on 4. Manipulating (excessive pride) 5. Abuse 6. Bullying / destroying
  9. 9. Economies of destruction Shadow-Space of Social Absencing Stuck in 1 Excessive pride Holding-on self/will manipulating Blaming others- Stuck in 1 Intrigue & disinform – De-sensing / Arrogance Self delusion World/us vs. Them entrenching abusing Pathology Silencing other views – Stuck in 1 Harassing & bullying – Not Seeing Aborting Truth / View blinding annihilating Collective Collapse - Destroying DOWNLOADING Talking nice N - Process
  10. 10. U-Process Performing DOWNLOADING - Embodied Emergence Talking nice U-Space of Social Emergence Debating & Tough Talk Brainstorming – Prototyping “Open Mind” - Seeing Creative emergence suspension embodying Economies of creation Strategic Dialogue- Dialogue – Inquire & reflect “Open Heart” Intentional emergence - Sensing - Crystallizing Re-directing enacting Letting go “Open Will” Letting come PRESENCING Connecting to Source © 2004 C. O. Scharmer
  11. 11. Economies of destruction Shadow-Space of Social Absencing Stuck in 1 Excessive pride Holding-on self/will manipulating Stuck in 1 Intrigue & disinform Blaming others World/us vs. Them abusing entrenching Pathology Silencing other views Stuck in 1 Harassing & bullying blinding Truth / View annihilating DOWNLOADING Collective Collapse Performing: Embodied Emergence Talking nice U-Space of Social Emergence Brainstorming – Debating & Tough Talk “Open Mind” Creative emergence suspension embodying Economies of creation Strategic Dialogue- Dialogue – Inquire & reflect “Open Heart” Intentional emergence Re-directing enacting Letting go “Open Will” Letting come PRESENCING Connecting to Source

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