Ppb    clear communication
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Ppb clear communication

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Ppb    clear communication Ppb clear communication Presentation Transcript

  • Clear Communication
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  • No one would communicate much in society if they knew how often they misunderstood others.
  • Yesterday’s Communication
  • Yesterday’s Communication
  • Today’s Communication
  • Today’s Communication
    • The more elaborate our means of communication,
    • the less we communicate.
    • Joseph Priestley discoverer of oxygen
  • Let’s begin with trying to figure out what is Communication?
  • Sender Receiver
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  • Do You Communicate? Why
  • FUNDAMENTAL Good communication skills Understanding Persuasion Confidence Credibility Influence
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  • Seek first to Understand Before Being Understood
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  • I Don’t Know I Was Wrong I Need Help
  • 70% Mistakes at work is due to poor communication
  • “ If we were supposed to talk more than listen , we would have been given two mouths and one ear .” Mark Twain
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  • The Communication Equation What you hear Tone of voice Vocal clarity Verbal expressiveness What you see or feel Facial expression Dress and grooming Posture Eye contact Touch Gesture WORDS … 40% of the message 50% of the message 10% of the message! 0
  • It's not what you say, but how you say it.
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