Ppb clear communication

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Ppb clear communication

  1. 1. Clear Communication
  2. 3. No one would communicate much in society if they knew how often they misunderstood others.
  3. 4. Yesterday’s Communication
  4. 5. Yesterday’s Communication
  5. 6. Today’s Communication
  6. 7. Today’s Communication
  7. 8. <ul><li>The more elaborate our means of communication, </li></ul><ul><li>the less we communicate. </li></ul><ul><li>Joseph Priestley discoverer of oxygen </li></ul>
  8. 9. Let’s begin with trying to figure out what is Communication?
  9. 10. Sender Receiver
  10. 12. Do You Communicate? Why
  11. 13. FUNDAMENTAL Good communication skills Understanding Persuasion Confidence Credibility Influence
  12. 15. Seek first to Understand Before Being Understood
  13. 19. I Don’t Know I Was Wrong I Need Help
  14. 20. 70% Mistakes at work is due to poor communication
  15. 21. “ If we were supposed to talk more than listen , we would have been given two mouths and one ear .” Mark Twain
  16. 23. The Communication Equation What you hear Tone of voice Vocal clarity Verbal expressiveness What you see or feel Facial expression Dress and grooming Posture Eye contact Touch Gesture WORDS … 40% of the message 50% of the message 10% of the message! 0
  17. 24. It's not what you say, but how you say it.

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