No one would communicate much in society if they knew how often they misunderstood others.
The more elaborate our means of communication,
the less we communicate.
Joseph Priestley discoverer of oxygen
Let’s begin with trying to figure out what is Communication?
Do You Communicate? Why
FUNDAMENTAL Good communication skills Understanding Persuasion Confidence Credibility Influence
Seek first to Understand Before Being Understood
I Don’t Know I Was Wrong I Need Help
70% Mistakes at work is due to poor communication
“ If we were supposed to talk more than listen , we would have been given two mouths and one ear .” Mark Twain
The Communication Equation What you hear Tone of voice Vocal clarity Verbal expressiveness What you see or feel Facial expression Dress and grooming Posture Eye contact Touch Gesture WORDS … 40% of the message 50% of the message 10% of the message! 0