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Effective Face To Face Communication


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Effective Face To Face Communication

  1. 1. Communicating Face-to-Face <ul><li>Purpose: </li></ul><ul><li>Several factors contribute to truly effective communication, the listener’s mental map, environmental distractions, the communicator’s command of the material, complexity of the subject to name a few </li></ul><ul><li>This training helps people understand how to optimize the face-to-face communication process. Understanding and mastering the elements associated with the process will improve the communication and the relationship as well. </li></ul>Communicating Face-to-Face
  2. 2. Effective Communicators Who is the most effective face-to-face communicator you know? Why? Who is the most intimidating person you have to speak with outside of HCD? Why? Communicating Face-to-Face
  3. 3. Know Your Audience Three forms of listening… <ul><ul><li>The Visuals (“See” the world) </li></ul></ul><ul><ul><ul><li>Think by making pictures in their mind </li></ul></ul></ul><ul><ul><ul><li>Understand something better if they see it </li></ul></ul></ul><ul><ul><ul><li>Appearance is very important </li></ul></ul></ul><ul><ul><li>The Auditories (“Hear” the world) </li></ul></ul><ul><ul><ul><li>Think by analyzing sounds </li></ul></ul></ul><ul><ul><ul><li>Get more information from how you say things than from what your are saying </li></ul></ul></ul><ul><ul><ul><li>Love to hear themselves and others talk </li></ul></ul></ul><ul><ul><li>The Kenethetics (“Feel” the world) </li></ul></ul><ul><ul><ul><li>Act on what they feel </li></ul></ul></ul><ul><ul><ul><li>Get more information from touch, emotions, gut instincts and hunches </li></ul></ul></ul><ul><ul><ul><li>Love to touch people and things </li></ul></ul></ul>Communicating Face-to-Face
  4. 4. The way your message is conveyed is more important than the words that you choose to say. Communicating Face-to-Face
  5. 5. 12 Critical Elements of Effective Communication <ul><ul><li>Develop a command level of comfort with your content </li></ul></ul><ul><ul><li>Simplify wherever possible </li></ul></ul><ul><ul><li>Monitor your conversant’s comprehension </li></ul></ul><ul><ul><li>Monitor body position, body language at all times </li></ul></ul><ul><ul><li>Learn how to play chess. Develop a propensity for thinking three moves ahead in any discussion, presentation or negotiation </li></ul></ul><ul><ul><li>Know what you don’t know and be comfortable with it </li></ul></ul><ul><ul><li>Match your conversant’s rate of speech </li></ul></ul><ul><ul><li>Respect personal space </li></ul></ul><ul><ul><li>Listen to yourself. Restate if necessary </li></ul></ul><ul><ul><li>Ask creative, open-ended questions </li></ul></ul><ul><ul><li>If you do something that appears to take your attention off of the conversation, walk your conversant through your actions—keep them engaged </li></ul></ul><ul><ul><li>Summarize </li></ul></ul>Communicating Face-to-Face