5. Startups as
human systems
Photo by Heisenberg Media [link]
Complex group dynamics
Communication = survival
Feedback = learning
Relationships matter
Leaders as levers
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14. The net
Stay on our side of the net
Focus on observed behavior
Disclose our response
When you do [X], I feel [Y].
15. Concepts #2
Photo by Lee Nachtigal [link]
5 levels
Hierarchy of needs
Safety, trust, intimacy
Social threat
SCARF model
Relationships
The net (again)
16. 5 levels
Photo by Rita Willaert [link]
Richard Francisco
In what ways do we communicate?
Increasing levels of difficulty, risk & learning
17. 5 levels1: Ritual
2: Extended Ritual
3: Content
4: Feelings About Content
5: Feelings About Each Other
Photo by Rita Willaert [link]
18. 5 levels
5: Feelings About Each Other
Hardest
Riskiest
Most powerful for feedback
Photo by Rita Willaert [link]
19. Hierarchy of needs
Photo by Wilhelm Joys Anderson [link]
Abraham Maslow
What motivates us as human beings?
20. Hierarchy of needs
Photo by Wilhelm Joys Anderson [link]
Physiological
Safety
Love & belonging
Esteem
Self-actualization
22. Hierarchy of needs
Photo by Wilhelm Joys Anderson [link]
Psychological safety, trust & intimacy
Experiments, risk-taking &
vulnerability
Learning, self-
awareness & change
In groups & relationships…
34. Photo by Andrew Vargas [link]
SCARF model
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David Rock
What social situations
trigger a threat
response?
35. Photo by Andrew Vargas [link]
SCARF model
David Rock
What social situations trigger a threat response?
How can we minimize the risk of social threat?
How can we create safety?
37. Founder as avatar
Think about you and your partner
How might you trigger social threats in others?
38. Photo by Andrew Vargas [link]
Use the model
When giving feedback…
Be mindful of status
Minimize uncertainty
Maximize autonomy
Build the relationship*
Play fair*
39. Use the model
When getting feedback…
Cultivate in-the-moment awareness
Recognize our threat response
Manage our emotions (norms help*)
Create safety for ourselves
40. Photo by Harsha KR [link]
Relationships
John Gottman
What characterizes successful relationships?
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54. Founder as avatar
Think about your partner
When do you cross their net?
When do they cross yours?
55. To sum up
Photo by Pranav Yaddanapudi [link]
Build safety, trust & intimacy
Use the models
Minimize social threat
Less stressful feedback
More learning
56. Concepts #3
Photo by Lee Nachtigal [link]
Emotional intelligence & groups
Talking about feelings
Group norms
57. EQ and groups
Why care?
Effective teams
Participation, cooperation, collaboration
Can’t mandate behavior
Photo by Woodleywonderworks [link]
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58. EQ and groups
Essential conditions…
Mutual trust
Group identity (feeling of belonging)
Group efficacy (belief in value of the team)
Strongly affected by group EQ
Photo by Woodleywonderworks [link]
59. EQ and groups
Individual EQ
Emotional awareness
Emotion regulation (≠ suppression)
Inward (one’s own emotions)
Outward (others’ emotions)
Photo by Woodleywonderworks [link]
60. EQ and groups
High EQ individuals ≠ High EQ group
Group norms determine group EQ
Create awareness of emotion
Help regulate emotion
Photo by Woodleywonderworks [link]
61. Founder as avatar
Your behavior = company norms
How aware are you of your emotions?
How well do you regulate your emotions?
63. Talking about
Group norms
Norms define what’s normative
Can we talk about feelings here?
Overcome embarrassment
feelings
Photo by Andrew Yee [link]
87. Carol Dweck
How do we feel about our abilities?
How do we feel about our mistakes?
Mindset
Photo by Tuomas Puikkonen [link]
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88. Talent & intelligence
are inherent traits
Mistakes are failures or
character flaws
Negative emotional
response to mistakes
Talent & intelligence
can be developed
Mistakes are learning
opportunities
Pay close attention to
mistakes & learn
more
Fixed Growth
Mindset
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97. 1:1 feedback
When giving feedback…
Positive feedback encouraged
Stay on your side of the net
When you do [X], I feel [Y].
Use the Vocabulary of Emotions
100. Building a Feedback-Rich Culture
HBR Guide to Coaching Your Employees
My background & coaching practice:
www.edbatista.com/about.html
Contact me:
www.edbatista.com/contact.html
For more info…