Komunikasi berkesan

KOMUNIKASI BERKESAN DR LEE OI WAH PEGAWAI PERUBATAN UD54

Pendahuluan : ,[object Object]

DEFINISI ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Functions of Communication ,[object Object],[object Object],[object Object],[object Object]

COMMUNICATION WHY DOES COMMUNICATION MATTERS? ,[object Object],[object Object],[object Object],[object Object]

CARA PENYAMPAIAN ,[object Object],[object Object]

KOMUNIKASI LISAN 25% KOMUNIKASI TANPA LISAN 75% BENTUK KOMUNIKASI

KOMUNIKASI VERBAL ,[object Object]

6 C's of communication c = clear c = complete c = concise c = concrete c = correct c = courteous

Quality Conversation ,[object Object],[object Object],[object Object],how ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],???

KOMUNIKASI NON-VERBAL People in groups spend more time communicating non-verbally than verbally People trend to believe non-verbal more than verbal ( Action speak louder) People communicate emotions and feelings Primary by Non-Verbal Non-Verbal Communication is received through the five Human Senses with light, hearing and touch the most important

Bahasa badan (body language) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Physical Touch Physical touch can make or break a relationship. It can communicate hate or love Touch receptors are located throughout the body

[object Object],[object Object],[object Object],[object Object],Physical Touch

TOTAL EFFECTS OF COMMUNICATION ,[object Object],[object Object],[object Object]

MENGAPA PERLU BERKOMUNIKASI DENGAN BERKESAN ? ,[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object],[object Object],Communication Barriers ,[object Object],[object Object],[object Object],[object Object]

Group Facilitation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Sandwich Method ,[object Object],[object Object],[object Object]

Pemulihan Perkhidmatan ,[object Object],[object Object],[object Object]

Negosiasi ( rundingan) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

CHECKLIST FOR GOOD COMMUNICATION ,[object Object],[object Object],[object Object],[object Object],[object Object]

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