A collaborative approach aimed at increasing productivity while decreasing the fully loaded cost of mobility utilizing Agile Project Management techniques.
Cellution presentation july 2012
Mobility Environment Multi-National Consumerization of IT Cloud Adoption Mobility Imperative Social Media Mobility Infrastructure App Acceleration Lack of Technology MDM BYOD/Policy Contract Complexities Human Capital Intensive Current Solution does not support end user Visibility Presentation 2
Operational Mobility: Challenge IT LEADERSHIP TEAM Presentation 4
Operational Mobility: Impacts Human Capital Loss of Productivity Impairs ability to be competitive Finance Run-away Fully Loaded Cost Optimized Range: $165-320/User/Month IT Spreading Technology Gap Between user demand and IT’s ability to deliver Presentation 5
Operational Mobility: Impacts on Human Capital • Too Many Touch Points Mobility • Lack of Integration/Process Teams Time Energy Talent • Overlapping Responsibilities • Frustration with Company IT Device • Loss of Productivity People Culture Productivity Efficiency • Overlapping Responsibilities Case Pressure: Anxiety about data charges/stipends Study Source: Configuration, Activation, Changes and Incident Processing Assessment: 800+ hours of manager/exec lost through wipe/reload of Blackberry devices & expense monitoring Presentation 6
Operational Mobility: Impacts on Finance Fully Loaded Cost Range: $165-320/User/Month (Excluding lost time & productivity impairment) Presentation 7
Operational Mobility: Impacts on IT IDC Feb.2012 Presentation 8
Cellution Operationalizes Mobility “It’s time to operationalize mobility” A collaborative method of integrating critical processes, functional teams, and supporting technologies across enterprise mobility environments in order to: Enhance human capital Lower fully loaded cost Narrow the IT gap Presentation 9
Cellution: Mobility Value Framework Policy Support Value D&I Presentation 10
Cellution: Service Architecture Presentation 11
Cellution: Service Architecture Service Standard Offering Service Add-On Options • 8am – 8pm EST Support • 24 Hr. Support • Tier 1 Service • Technical Support Desk • 1st Call Resolution 90% + • BES, MDM, Security etc. • > 60 sec Answer Time • Multi-Lingual • > 4 Minute Resolution • Dedicated Support Staff • Multi-Carrier • On Site if Required • Multi-Device • Policy Management • Customized Online Order • Outbound Training Platform • On-Line Video FAQ • Supports EDI • APP Management • MVi • Staging / Kitting Presentation 12
Cellution: Services Overview Capability Current Base Value Strategic Assessment Policy Assessment Policy Development & Communication Device Procurement / Order Management Device/App Staging & Deploy Expert Desk Support/Portal Outbound Services: Device, Apps Device, Application, Inventory & Profiles Tech Server: MDM, Security Device Depot Expense/Invoice Management Plan Optimization Carrier Contract Negotiation Support Mobility Intelligence Platform Integration: Email, Carrier, Other Base Reporting Customer Analytics/ Cubes Mobility Value Index Presentation 17
Operational Mobility with CellutionCustomized Outbound SupportDevice Server AdministrationExpanded After Hours Support Presentation 18
Opportunities with CellutionCustomized Outbound Support• New Device Purchase: “check in” – device and service satisfaction• Training by User Group or Device Class• Business Application Configuration and Training• Compliance and Threshold ExceptionsDevice Server Administration (MDM, BAS)Expanded After Hours Support Presentation 19
Opportunities with CellutionCustomized Outbound SupportDevice Server Administration• Account creation/deletion• Password Resets• Remote Complete or Partial Device wipe• Terminations• Compliance and Threshold MonitoringExpanded After Hours Support Presentation 20
Opportunities with CellutionCustomized Outbound SupportDevice Server AdministrationExpanded After Hours Support• Nights and Weekend emergency coverage Presentation 21
Summary Our Method - Mobility Value Framework Connects, coordinates & optimizes touch points 1 Provides processes/expertise/guidance to significantly reduce FLCM Surrounds users with expertise, self-service and training in one place Our People - Support Experts Mobility is singular focus and investment 2 Continuously trained and developed to help your associates Pride in our customers success Our Future - Mobility Platform Integrates critical data sources for mobility processes technologies 3 Provides end-to-end applications (Policy/User Support/Devices/Expense) Comprehensive insight/analytics across enterprise environments Presentation 22
Cellution: New Mobility Stack Managed Presentation 23
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