Mobility Environment                  Multi-National                       Consumerization of IT            Cloud Adoption...
Mobility Environment: Segments                        Presentation   3
Operational Mobility: Challenge                                         IT                                         LEADERS...
Operational Mobility: Impacts    Human Capital    Loss of Productivity    Impairs ability to be competitive    Finance    ...
Operational Mobility: Impacts on Human Capital                                                                         ...
Operational Mobility: Impacts on Finance                                                    Fully Loaded Cost Range:      ...
Operational Mobility: Impacts on IT         IDC Feb.2012     Presentation   8
Cellution Operationalizes Mobility           “It’s time to operationalize mobility”              A collaborative method of...
Cellution: Mobility Value Framework                Policy                  Support                 Value                  ...
Cellution: Service Architecture                           Presentation   11
Cellution: Service Architecture   Service Standard Offering                    Service Add-On Options   • 8am – 8pm EST Su...
Cellution Metrics: Services (Example Report)          Activity                                 Avg 2010      Avg 2011    1...
Cellution: Service Architecture                           Presentation   14
Cellution: Service Architecture                           Presentation   15
Cellution: Mobility Intelligence Architecture                            Presentation        16
Cellution: Services Overview        Capability                                      Current    Base   Value        Strateg...
Operational Mobility with CellutionCustomized Outbound SupportDevice Server AdministrationExpanded After Hours Support    ...
Opportunities with CellutionCustomized Outbound Support•   New Device Purchase: “check in” – device and service satisfacti...
Opportunities with CellutionCustomized Outbound SupportDevice Server Administration•   Account creation/deletion•   Passwo...
Opportunities with CellutionCustomized Outbound SupportDevice Server AdministrationExpanded After Hours Support• Nights an...
Summary          Our Method - Mobility Value Framework               Connects, coordinates & optimizes touch points       ...
Cellution: New Mobility Stack Managed                         Presentation   23
Cellution presentation july 2012
Cellution presentation july 2012
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Cellution presentation july 2012

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Operational Mobility Management

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  • A collaborative approach aimed at increasing productivity while decreasing the fully loaded cost of mobility utilizing Agile Project Management techniques.
  • Cellution presentation july 2012

    1. 1. Mobility Environment Multi-National Consumerization of IT Cloud Adoption  Mobility Imperative Social Media Mobility Infrastructure  App Acceleration Lack of Technology MDM BYOD/Policy Contract Complexities Human Capital Intensive Current Solution does not support end user Visibility Presentation 2
    2. 2. Mobility Environment: Segments Presentation 3
    3. 3. Operational Mobility: Challenge IT LEADERSHIP TEAM Presentation 4
    4. 4. Operational Mobility: Impacts Human Capital Loss of Productivity Impairs ability to be competitive Finance Run-away Fully Loaded Cost Optimized Range: $165-320/User/Month IT Spreading Technology Gap Between user demand and IT’s ability to deliver Presentation 5
    5. 5. Operational Mobility: Impacts on Human Capital    • Too Many Touch Points Mobility • Lack of Integration/Process Teams Time Energy Talent • Overlapping Responsibilities    • Frustration with Company IT Device • Loss of Productivity People Culture Productivity Efficiency • Overlapping Responsibilities Case Pressure: Anxiety about data charges/stipends Study Source: Configuration, Activation, Changes and Incident Processing Assessment: 800+ hours of manager/exec lost through wipe/reload of Blackberry devices & expense monitoring Presentation 6
    6. 6. Operational Mobility: Impacts on Finance Fully Loaded Cost Range: $165-320/User/Month (Excluding lost time & productivity impairment) Presentation 7
    7. 7. Operational Mobility: Impacts on IT IDC Feb.2012 Presentation 8
    8. 8. Cellution Operationalizes Mobility “It’s time to operationalize mobility” A collaborative method of integrating critical processes, functional teams, and supporting technologies across enterprise mobility environments in order to: Enhance human capital Lower fully loaded cost Narrow the IT gap Presentation 9
    9. 9. Cellution: Mobility Value Framework Policy Support Value D&I Presentation 10
    10. 10. Cellution: Service Architecture Presentation 11
    11. 11. Cellution: Service Architecture Service Standard Offering Service Add-On Options • 8am – 8pm EST Support • 24 Hr. Support • Tier 1 Service • Technical Support Desk • 1st Call Resolution 90% + • BES, MDM, Security etc. • > 60 sec Answer Time • Multi-Lingual • > 4 Minute Resolution • Dedicated Support Staff • Multi-Carrier • On Site if Required • Multi-Device • Policy Management • Customized Online Order • Outbound Training Platform • On-Line Video FAQ • Supports EDI • APP Management • MVi • Staging / Kitting Presentation 12
    12. 12. Cellution Metrics: Services (Example Report) Activity Avg 2010 Avg 2011 12-Jan 12-Feb 12-Mar 12-Apr Calls Received 1947 1871 1,764 1,671 1,712 1,576 AHT - Average Hold Time (sec) 162 165 189 151 146 123 ACL - Average Call Length (min) 7 7 7.01 7.07 8.01 7.19 % under 60 seconds 0 98% 96% 98.5% 98.25% 98.875% On-Line Portal Visits 2,244 2,084 1,527 1,807 2,146 2,010 Procurement Activities 401 582 442 375 462 447 Accessories 7 5 0 0 2 0 Activation 0 63 62 46 46 74 Replacement Lost/Stolen 6 3 4 4 5 10 New Order 149 157 157 102 175 127 Replacement Upgrade/Damage 96 10 9 21 4 9 Provision New Service Feature 44 73 113 110 133 130 Transfer Liability In 10 16 0 0 2 1 Transfer Liability Out 4 9 12 14 18 29 Port In 4 19 9 11 10 5 Upgrade 75 220 75 64 62 58 Replacement Warranty 7 5 1 3 5 4 Trouble Tickets 506 387 346 395 321 344 Total Tickets 908 968 788 770 783 791 Presentation 13
    13. 13. Cellution: Service Architecture Presentation 14
    14. 14. Cellution: Service Architecture Presentation 15
    15. 15. Cellution: Mobility Intelligence Architecture Presentation 16
    16. 16. Cellution: Services Overview Capability Current Base Value Strategic Assessment Policy Assessment Policy Development & Communication Device Procurement / Order Management Device/App Staging & Deploy Expert Desk Support/Portal Outbound Services: Device, Apps Device, Application, Inventory & Profiles Tech Server: MDM, Security Device Depot Expense/Invoice Management Plan Optimization Carrier Contract Negotiation Support Mobility Intelligence Platform Integration: Email, Carrier, Other Base Reporting Customer Analytics/ Cubes Mobility Value Index Presentation 17
    17. 17. Operational Mobility with CellutionCustomized Outbound SupportDevice Server AdministrationExpanded After Hours Support Presentation 18
    18. 18. Opportunities with CellutionCustomized Outbound Support• New Device Purchase: “check in” – device and service satisfaction• Training by User Group or Device Class• Business Application Configuration and Training• Compliance and Threshold ExceptionsDevice Server Administration (MDM, BAS)Expanded After Hours Support Presentation 19
    19. 19. Opportunities with CellutionCustomized Outbound SupportDevice Server Administration• Account creation/deletion• Password Resets• Remote Complete or Partial Device wipe• Terminations• Compliance and Threshold MonitoringExpanded After Hours Support Presentation 20
    20. 20. Opportunities with CellutionCustomized Outbound SupportDevice Server AdministrationExpanded After Hours Support• Nights and Weekend emergency coverage Presentation 21
    21. 21. Summary Our Method - Mobility Value Framework Connects, coordinates & optimizes touch points 1 Provides processes/expertise/guidance to significantly reduce FLCM Surrounds users with expertise, self-service and training in one place Our People - Support Experts Mobility is singular focus and investment 2 Continuously trained and developed to help your associates Pride in our customers success Our Future - Mobility Platform Integrates critical data sources for mobility processes technologies 3 Provides end-to-end applications (Policy/User Support/Devices/Expense) Comprehensive insight/analytics across enterprise environments Presentation 22
    22. 22. Cellution: New Mobility Stack Managed Presentation 23
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