Windstream Webinar: The Evolution of the Data Center


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Find out how consumerization, virtualization and mobility are transforming IT.

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Windstream Webinar: The Evolution of the Data Center

  1. 1. The Evolution of the Data CenterJune 7, 2011© 2011 Windstream Communications, Inc.
  2. 2. IntroductionZeus Kerravala, Yankee GroupSenior Vice President and Distinguished Research FellowAs head of the Research Council, Mr. Kerravala provides thought leadership and drives the strategic thinking of the research organization. Much of his expertise involves working with customers to solve their business issues through the deployment of infrastructure technology.Rob Carter, Windstream Hosted SolutionsDirector of Managed Hosting ServicesRob Carter serves as Director of Managed Hosting Services for Windstream Hosted Solutions. In this role he is responsible for overseeing Cloud Computing, Engineering, Hosting Services Implementation and Support, as well as Pre-Sales Solutions Engineering. 2
  3. 3. The CIO Headache Speed to market remains a top business priority. Distributed enterprises drive a collaborative culture. Line-of-business executives want better control over IT IT. Consumer technology is heavily influencing orker behavior. infl encing worker beha ior IT needs greater agility to respond to the business faster.
  4. 4. Proof Point 1: Workforce Is Increasingly Mobile 40% of employees  More than 50%  have high speed  have high‐speed  of organizations  f  i ti   data cards spend more than 40%  of their day away  from their desk 4% of workers  use tablets  business  38% of  purpose  enterprises identify  a cellular phone or  smart phone  45 % of  as their primary  corporations  device are interested  in mobile  applications
  5. 5. Proof Point 2: The Nature of Work IsTransforming • Collaboration across the enterprise • Collaboration outside the enterprise • Speeds innovations, makes best use  • Consumer technology is heavily  of (expensive) human resources influencing the way users work Channel Partner EMEA Sales Manager Global DirectorAPAC SalesManager US Office Manager Remote Worker
  6. 6. Proof Point 3: Budgets Are Under FireHow will the economic outlook for 2010 impact your organization’s technology investments? Would you say, you expect… Base: Asked everybody
  7. 7. 2010 Was a Watershed Year in IT Workers Demand a WiFi Becomes Better Experience Preferred Access Cloud Computing Matured Wireline Speed Jump Device Evolution Takes a Leap
  8. 8. Data Center Delivery Addresses The Mobile World Mobile Computing = 10 billion units Internet Computing Era ~ 1 Billion units PC Computing Era ~ 100M units Minicomputer Era ~ 10M units Mainframe Era ~ 1M units 1960s 1970s 1980s 1990s 2000s 2010s 2020s
  9. 9. Key Trends Impacting the Data CenterReduce Cost and Raise IT as a service Applications Green IT—power, Productivity availability cooling and space Server virtualization — Network and VM-Level Workload higher performance storage awareness provisioning convergence
  10. 10. Colocation Services• Includes third party management of servers, networking, storage, application delivery controllers and other infrastructure• Provides infrastructure driven management solutions g• Can be used as a part of a long term cloud strategy• Strong BCDR value proposition• Similar to cloud, provides buy versus build and shifting Capex to Opex 10
  11. 11. Top Drivers of Colo Services• Scalability and performance of IT infrastructure• Cost red ction reduction• Improved BCDR capabilities 4000 Users 3000 Users• Faster technology 2000 Users 1000 Users upgrades/migration• Meeting compliance and regulatory requirements• Time to market• IT infrastructure consolidation• Lack of internal IT resources 11
  12. 12. Colo/Hosting Segmentation • Shared Web Hosting • Private Virtual Servers • Dedicated Hosting • Managed Hosting • Private Colocation • Hybrid Colocation 12
  13. 13. Why cloud? Why now?• Maturity of virtualization• D li Delivers a fl ibl IT model flexible d l• The most cost effective, scalable way to deliver applications and services• Network speed evolution p makes cloud a reality• Various consumption models• It’s the computing model that best fits our IT strategy and worker profiles
  14. 14. Cloud Computing: A Not So New Kid On The BlockWhat cloud offers:• Resources on demand• Instant provisioning• Pay-as-you-use• Online accessWhat is debatable:• It’s outsourcing by another name• Cheap• Secure A new operational model for enterprise IT
  15. 15. Basic Building Blocks For Cloud Services Application layer delivering productivity, collaboration and SaaS: Software as a Service ance business applications on a subscription basis urity and Complia Management platform & tools to develop, deploy and PaaS: Platform as a Service d integrate cloud-based applications. Secu Pool f P l of computing resources ti IaaS: Infrastructure as a Service (servers, storage) helping IT staff & developers to scale requirements in real-time, on a per-usage basis. Virtualization of physical infrastructure Using private  gp or public  resources
  16. 16. Bright Future For Clouds In The Mindsof Enterprises• Aligns well with new CIO mandate• Overall, enterprises are optimistic about cloud computing• General concepts of elasticity, on-demand, capex-to-opex conversion of IT all resonate with decision-makers at a high level• Enterprises recognize the value proposition of cloud but need to see some barriers/concerns addressed Opinion about cloud computing
  17. 17. Top use cases for cloud computing SaaS PaaS IaaS Base: Organizations that  have already deployed PaaS or IaaS
  18. 18. Lower support costs lead SaaS drivers Top drivers are based on reducing cost and complexity Considering larger organizations have been more likely to adopt SaaS, they have learned from experience the hidden costs of premises premises- based implementations Base: Organizations that already deployed or plan to deploy SaaS within 24 months
  19. 19. Infrastructure, people costs drive IaaS interest On-demand storage and virtualized backup/recovery options are of great interest to enterprises p Base: Organizations that already deployed or plan to deploy IaaS within 24 months
  20. 20. Status check: IT assets shifting to cloud Last year Today In 3 Years Less than a third of IT assets 89% software apps (n=214) 73% 32% 86% server platforms (n=97) 76% 23% 88% storage (n=113) 73% 43% More than half of IT assets 8% software apps (n=214) 11% 38% 5% server platforms (n=97) 7% 48% 4% storage (n=113) 12% 39%
  21. 21. Data Center Vision: Connected Clouds Businesses Have Freedom of Choice Public CloudPrivate Cloud Colocation • A Federation of Clouds Based on Open Standards • Application Fluidity • IT service mobility
  22. 22. Summary Consumerization, virtualization and mobility are transforming IT  Data Center delivery is the only scalable, cost effective method of meeting  D t C t d li i th l l bl t ff ti th d f ti current IT challenges  Allows for multi OS, device independent solutions  Vision of the data center includes private cloud, public cloud computing and  managed / colocation services  Cloud computing is a new operating model that can offer on demand  Cloud computing is a new operating model that can offer on demand compute resources to scale IT and provide faster time to market  Colocation services can augment a companies cloud computing strategy  Colocation services can augment a companies cloud computing strategy
  23. 23. Windstream Hosted Solutions Rob Carter Director of Managed Hosting Services Windstream Hosted Solutions 23
  24. 24. Windstream Snapshot S&P 500 company with full suite of IP-based voice and data services, MPLS networking, data center and managed hosting services and communication systems to businesses and government agencies• $4 billion in annual revenues• 10,000 employees• 29 states and District of Columbia• Data centers: 13• 60 000 route miles of l 60,000 t il f local l and long-haul fiber network 24
  25. 25. Data Center Footprint 25
  26. 26. So What’s Next? One size Make the right does not d t decision for fit all your business now that Colocation to makes sense Cloud, Cloud they all in the future have their place depending on p g technical / business requirements 26
  27. 27. Windstream Data Center Approach 27
  28. 28. Cloud Flexibility 28
  29. 29. It’s the Cloud; Who Cares? Cloud infrastructure still relies on the same power cooling power, cooling, and connectivity as physical infrastructure, therefore it’s important to partner with a reliable, experienced provider 29
  30. 30. Selecting the Right Cloud 30
  31. 31. Uptime SLAs • Understand what you’re buying: Uptime Allowable Downtime per Allowable Downtime per SLA month year 99.5% 3.6 hours 43.8 hours 99.9% 43.7 minutes 8.8 hours 99.95% 21.8 minutes 4.4 hours 99.99% 99 99% 4.4 4 4 minutes 52.6 52 6 minutes • SLAs generally apply to infrastructure and not the application • Adjust accordingly 31
  32. 32. Managed Hosting Offerings 32
  33. 33. Managed Services Benefits Augment existing staff for critical projects • B kl d of revenue d t i bilit t get Backload f due to inability to t implementations completed • Freezes on hiring left a small internal talent pool and caused a rush to hire qualified candidates Leverage a large pool of resources for the price of one FTE • Multi-vendor benefits • 24x7 Coverage • SLA’s 33
  34. 34. Why Data Center? Hurricane Katrina, 2005: The 2005 hurricane season was the most active Atlantic hurricane season in recorded history with 27 named storms, seven making landfall in the U.S., causing billions of dollars in damages. Hurricane Katrina was the most destructive of these. For nearly 30 days, downtown New Orleans was without full power, and therefore unable to maintain business operations. Many communications providers were unable to serve their communities during this time, but Windstream customers were in service for the duration. Businesses with equipment in Windstream’s New Orleans collocation site were still able to serve their customers, locally and globally. Nashville Floods of 2010: On May 3, 2010 the Cumberland River reached 51 ½ feet in Nashville, TN, 12 feet above flood stage. Hundreds of businesses were closed due to flooding and power loss. When other service providers’ data centers became flooded, Windstream was able to provide emergency service in its Nashville Data Center to get these businesses back in operation. Longtime Windstream customers were able to ride out the disaster with the peace of mind that their equipment and end users’ experiences were safe. USA Tornadoes of 2011: 875 tornadoes with current damage estimates of roughly $9 billion (Estimate as of May 24) and 499 fatalities. Some Windstream data centers were within miles of tornado destruction, but no customers were impacted due to robust redundant facilities, solid preventative maintenance programs, practiced emergency response procedures, and great vendor / supplier relationships 34
  35. 35. Enterprise-Class Colocation • Tier II and III, SAS 70 Type II compliant data centers • System + System uninterruptible power supply (“UPS”) systems, and carrier neutral network connections • Heating, ventilation and air conditioning (“HVAC”) systems to maintain temperature and humidity within strict tolerances • Hardened facilities with automated facility management tools • Fire control with early warning smoke detection, clean agent suppression and/or dry-pipe sprinkler system • 24 x 365 NOC & facilities staff provide for high security externally and internally • Service Level Agreement (“SLA”) backed guarantee of 100% power availability • Modular builds - most expansions are less than four y p years old ( (10k sf or larger) g ) • 24-36 in raised floor no open systems or racks 35
  36. 36. Summary Pick a partner that you can trust and will pa a a u a d adjust as your needs change Have solid requirements and know what you are buying Focus on what you do well and outsource where it makes sense 36
  37. 37. Question and Answer Session 37
  38. 38. ThankTh k you! !Presentation and replay will be available at XXXXX© 2011 Windstream Communications, Inc.